Worst kind of company
Worst kind of company. Closed my acc without even telling me the reason and took 2 months to give me my letter of release. Worst company never work with them.

OTR Solutions is a financial service provider specializing in factoring solutions for the trucking, freight, and fleet industries. The company offers same-day funding and transparent pricing, with an emphasis on eliminating hidden fees. Their core services include non-recourse freight factoring, which enables trucking companies to receive immediate cash for their invoices, and a fuel card program that provides fuel credits and discounts to carriers. Targeting businesses of all sizes within the transportation sector, OTR Solutions aims to enhance cash flow management for its clients. With a comprehensive platform, the company supports carriers and brokers by streamlining financial processes and improving operational efficiency. By focusing on the unique needs of the trucking industry, OTR Solutions has established itself as a reliable partner for transportation businesses seeking financial stability and growth.
OTR Solutions receives high praise for its outstanding customer service and knowledgeable team, with many reviewers expressing appreciation for the support they receive. Customers frequently highlight the fast payment process and hassle-free invoicing, making their experience enjoyable and reliable.
However, there are notable complaints regarding the company's handling of accounts, with some users reporting issues such as account closures without notification and delays in obtaining release letters. Additionally, a few reviewers criticize the fuel card program as ineffective and the overall service as similar to other factoring companies. Despite these concerns, the majority of feedback reflects a positive sentiment towards OTR Solutions, emphasizing their helpfulness and commitment to customer satisfaction. Overall, the sentiment leans strongly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 155 | 100% | -0.3 | ● Medium |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 4.9 | 19 |
| Jan 25 | 4.7 | 49 |
| Feb 25 | 4.8 | 27 |
| Mar 25 | 4.7 | 11 |
| Apr 25 | 4.7 | 6 |
| May 25 | 4.6 | 10 |
| Jun 25 | 5.0 | 7 |
| Jul 25 | 3.8 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 155 most recent reviews.
“A good lead/guide for business”
“It’s awful, all the time there is a problem with one par of their procedure, delay in payment and not cooperating wit...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Loans & Mortgages.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.5 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 1.8 out of 5 (poor) | +1% | 155 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 1.6 out of 5 (poor) | +39% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.5 out of 5 (good) | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 1.8 out of 5 (poor) | −19% | 618 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | 27 |
Bottom line: OTR Solutions is #3 of 5 on overall rating in this group. On value, Oodle Car Finance scores higher (3.5 vs 1.8).
155 reviews of OTR Solutions. Filter by what matters to you.
Over a year ago
Worst kind of company. Closed my acc without even telling me the reason and took 2 months to give me my letter of release. Worst company never work with them.
Over a year ago
A good lead/guide for business. Thank you for your support.
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Worst kind of company. Closed my acc without even telling me the reason and took 2 months to give me my letter of release. Worst company never work with them.
A good lead/guide for business. Thank you for your support.
No different than any other factoring co. fuel card program is trash and proposed it to be sooo beneficial. It's not a credit card at all.. they nit pick u over any and everything but only to otr benefits though. That's only a few
Year after Year... my OTR Team
I use ones cart for all I think it’s work with unon price Easy ups Thanks
Team Emory. The team is extremely knowledgeable and helpful, it is a delight to work with them.” “I highly recommend this business” “The service quality is truly exceptional. Thank you Team Emory
Fast payments, hassle free invoicing process. Reliable company. 5 years with OTR solutions.
It’s awful, all the time there is a problem with one par of their procedure, delay in payment and not cooperating with the owner operator, customer service is below zero and when contact them they do not care about the situation and just throw an stupid answer . DO NOT WORK WITH THEM AT ALL.
I just wanted to leave a review for Nichole Corrigan. She has helped me tremendously with a hiccup I was having with my previous team. I love the fact that she actually listens and resolves. As normal as this sounds, in business these days these characteristics aren't always practiced. Thank for getting down to the bottom of things and always assisting us with our needs. Youre awesome!! -Epps Freight-
They are always so helpful and Kind. Always there when I need them.
They are very helpfull and honest. They are very cooperative.
Great customer service and always available when we have questions I always recommend OTR to my friends in the trucking industry.
We just overall enjoy working with otr no bad experiences here
Friendly and very helpful personnel.
My account manager and her team are great to work with.
Great services
We are thankful we finally made the decision to switch to OTR. They are always working hard to upgrade their capabilities. We love everything about OTR and special shout out to Kiersten! She is AMAZING!
We purchased a trucking company C&P OPERATIONS LLC in October 2024 (the OTR client as revealed), made the changes on all levels (state records, safer) and asked to provide the Release. We have sent multiple requests to terminate the Contract and then found out that OTR Solutions had renewed the Contract in January 2025 WITHOUT OUR KNOWLEDGE! We provided the Bill of Sale to the OTR team together with a notarized Notice of Business Sale but they are still asking for other proofs (namely the electronic signature log and proof of payment showing the confidential banking information of both the Seller and the Purchaser) . The previous owner called them several times to confirm the sale of the company but OTR is still refusing to release the company stating that the provided ppwk isn't sufficient
OTR Solutions is a financial service provider specializing in factoring solutions for the trucking, freight, and fleet industries. The company offers same-day funding and transparent pricing, with an emphasis on eliminating hidden fees. Their core services include non-recourse freight factoring, which enables trucking companies to receive immediate cash for their invoices, and a fuel card program that provides fuel credits and discounts to carriers. Targeting businesses of all sizes within the transportation sector, OTR Solutions aims to enhance cash flow management for its clients. With a comprehensive platform, the company supports carriers and brokers by streamlining financial processes and improving operational efficiency. By focusing on the unique needs of the trucking industry, OTR Solutions has established itself as a reliable partner for transportation businesses seeking financial stability and growth.
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