Pay for what?
Administratieve organisatie niet op orde, klantenservice was vlot.

Pay. is a comprehensive payment provider based in the Netherlands, designed to simplify transactions for merchants across various sectors. The company offers a centralized platform that supports over 50 payment options, facilitating both online and in-store transactions. By integrating multiple payment methods into one system, Pay. aims to enhance user experience and improve transaction efficiency for businesses of all sizes. Targeting a diverse clientele, including e-commerce businesses, retail stores, hospitality venues, and educational institutions, Pay. provides tailored solutions to meet the unique needs of each industry. The company emphasizes secure, fast, and user-friendly payment processing, enabling merchants to optimize their sales channels and increase conversion rates. With a focus on personal service and expert advice, Pay. strives to support its customers in achieving seamless payment experiences.
Pay receives a mix of reviews, with many customers praising the quick and friendly support they receive. Reviewers frequently highlight the efficient service, noting that staff members, particularly Orlando, provide prompt assistance and clear communication.
Many express satisfaction with the onboarding process and the overall responsiveness of the customer support team. However, there are notable complaints regarding administrative issues, such as delays in payouts and synchronization problems with local payment methods. Some users report frustrations with the platform's functionality, indicating that not all transactions are properly registered. Despite these concerns, the majority of feedback reflects a positive experience with Pay's service and support. Overall, the sentiment leans towards the positive, though there are areas for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 4.0 | 4 |
| Nov 24 | 4.0 | 4 |
| Dec 24 | 5.0 | 3 |
| Jan 25 | 4.0 | 4 |
| Feb 25 | 3.7 | 3 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 5.0 | 6 |
| May 25 | — | 0 |
| Jun 25 | 2.8 | 5 |
| Jul 25 | 5.0 | 1 |
| Aug 25 | 5.0 | 3 |
| Sep 25 | 4.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Goed geholpen”
“Onze pin werkte niet ineens niet meer, dus bel je de servicedienst”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.0 out of 5 (fair) | +4% | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Pay. is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.0).
60 reviews of Pay.. Filter by what matters to you.
Administratieve organisatie niet op orde, klantenservice was vlot.
Pay.nl biedt betaaloplossingen voor zowel online als winkel betalingen. Veel is daarmee afgedekt. Echter het kan in de huidige tijd en economie niet zo zijn dat uitbetalingen (clearings) over het weekend heen getild worden. Waarom moeten betalingen op de belangrijkste dagen vrij. za. zo lang vastgehouden worden?? Het is niet anders dan een verdienmodel. Ondanks het feit dat op de website meermaals vermeld wordt "dagelijkse uitbetaling" is dat dus feitelijk niet het geval. Pay.nl zegt vervolgens dat dit aan de bank ligt maar dat is onzin. Los het gewoon netjes op! Edit: Pay geeft op de website aan dat de uitbetaling dagelijks plaatsvindt. In de reactie hier onder wordt dat al gecorrigeerd naar bankdagen. Dat is niet correct aangezien de banken wèl dagelijks, dus ook in het weekend, de batches verwerken. Pay. biedt ze gewoon niet aan aan de banken. Ook niet de betalingen die via PIN of iDeal zijn gedaan. Dat is rente pikken.
Vergeleken met veel andere bedrijven die je helpen met financiën hadden ze een abonimabele service. Het lukte niet met de website en er was geen een helpdesk die me direct kan helpen. En toen ik opzegde kreeg je ook nog een dikke factuur. Vervolg: Deze klacht is direct goed opgepakt, mijn problemen zijn opgelost, pakket is omgezet en kosten zijn gecrediteerd. Daar ben ik blij mee. Hopelijk kan ik voor volgend evenement ik hierop voortborduren en andere gebruikers zo'n ervaring besparen.
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Did a bank transfer to pay.nl for an online merchant. A week later pay.nl stated no payment received despite sending payment confirmations from my bank. Contacted the bank who traced the payments using MT103 which is globally accepted as proof of payment and yet the customer service response was contact your bank to investigate?? No help at all on this matter when my bank have clearly already investigated and provided proof of payment being received the same day the payment was sent! Spoke to customer service agent Jeffrey Nieuwenkamp. To be fair Jeffrey did finally get back to me only after the merchant contacted pay.nl directly to resolve the matter. As the payment was made in 2 separate payments they have said it had caused some issues. Nonetheless, it could have been resolved without as many back and forths and having to go back to my bank several times. Changed from 1 star to 3 to reflect this fairly.
Pay. is a comprehensive payment provider based in the Netherlands, designed to simplify transactions for merchants across various sectors. The company offers a centralized platform that supports over 50 payment options, facilitating both online and in-store transactions. By integrating multiple payment methods into one system, Pay. aims to enhance user experience and improve transaction efficiency for businesses of all sizes. Targeting a diverse clientele, including e-commerce businesses, retail stores, hospitality venues, and educational institutions, Pay. provides tailored solutions to meet the unique needs of each industry. The company emphasizes secure, fast, and user-friendly payment processing, enabling merchants to optimize their sales channels and increase conversion rates. With a focus on personal service and expert advice, Pay. strives to support its customers in achieving seamless payment experiences.
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