Video size issues
I was happy to receive an email response to my question about reducing a video's file size. Charles was attentive and responded to our request to call different phone numbers, etc. which takes extra time.

Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
Consumers consistently praise Picup Media for its exceptional service, highlighting the helpfulness of staff members like Kristine and Charles. Reviewers note that technical support is prompt and efficient, often resolving issues within an hour.
Many express gratitude for the clear instructions and patience shown by the team, particularly in troubleshooting and providing additional tips for product use. The GemSparkle and GemHub Pro products receive positive mentions for their effectiveness in jewelry photography. Overall, customers feel valued and supported throughout their experiences, leading to high satisfaction with both the products and the service provided. With an impressive average rating of 5.0, Picup Media is recognized for its outstanding customer care and commitment to resolving issues efficiently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 8 |
| Apr 25 | 5.0 | 10 |
| May 25 | 4.9 | 17 |
| Jun 25 | 5.0 | 8 |
| Jul 25 | 5.0 | 10 |
| Aug 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I know of no other Tech company with a better customer service group”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 999 |
Bottom line: Picup Media is #1 of 5 on overall rating in this group.
60 reviews of Picup Media. Filter by what matters to you.
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Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
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