Very pro
I had an issue with my delivery and they solved it quickly. The gemsparkle itself is very nice and provides good results.

Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
Consumers consistently praise Picup Media for its exceptional service, highlighting the helpfulness of staff members like Kristine and Charles. Reviewers note that technical support is prompt and efficient, often resolving issues within an hour.
Many express gratitude for the clear instructions and patience shown by the team, particularly in troubleshooting and providing additional tips for product use. The GemSparkle and GemHub Pro products receive positive mentions for their effectiveness in jewelry photography. Overall, customers feel valued and supported throughout their experiences, leading to high satisfaction with both the products and the service provided. With an impressive average rating of 5.0, Picup Media is recognized for its outstanding customer care and commitment to resolving issues efficiently.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 8 |
| Apr 25 | 5.0 | 10 |
| May 25 | 4.9 | 17 |
| Jun 25 | 5.0 | 8 |
| Jul 25 | 5.0 | 10 |
| Aug 25 | 5.0 | 6 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I know of no other Tech company with a better customer service group”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 999 |
Bottom line: Picup Media is #1 of 5 on overall rating in this group.
60 reviews of Picup Media. Filter by what matters to you.
I had an issue with my delivery and they solved it quickly. The gemsparkle itself is very nice and provides good results.
Anytime that I have submitted a tech question to Picup media I get a response in under 1 hour and often sooner. They are always trying to help troubleshoot and shows that they really care about the user experience. I know of no other Tech company with a better customer service group.
Kristine and Charles were a great help in resolving a technical issue.
I was really impressed with Charles! He provided clear instructions, was incredibly patient and calm throughout the process, and made sure to resolve the issue efficiently. His professionalism really stood out, and I appreciated the thoughtful approach he took. Highly recommend!
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Kristine was very helpful. She not only corrected my problem, she gave me a great tool with lots of functionality that I did not know existed. Thanks!
The PicUp team who recently helped remove a truck load of junk items from our 3 bedroom townhouse were on time and very efficient in loading everything for removal. We appreciated their professionalism and friendly helpful approach and we would definitely recommend their services to family and friends, cheers Hugh
Kristine Villa was great in resolving my issue and even suggested tips to make my Gemhub pro experience even more productive. Thank you Kristine!
Kristine was very articulate and patient as she guided me through the diagnostic procedures with our Gemlightbox Pro needed for her to the assess the issue we were experiencing and then ultimately providing the solution right away.
Gemsparkle is very helpful. It has helped me a lot in jewelry photography and I am very satisfied with the support of the team.
Kristine was very helpful in getting my Apple phone working with the turn table in the app. And she showed me a few other things that I found very useful for future use.
You I recently purchased the GemCam camera and couldn't be happier with my experience! I did run into a minor issue concerning an upgrade I needed to make, but I was truly impressed by the company's customer service. They responded quickly and efficiently, addressing my concerns with professionalism and care. Their fast response time really made a difference, and it's clear they value their customers. Overall, I highly recommend the GemCam camera to anyone in search of a reliable and high-performing camera, backed by excellent customer support!
I can't speak highly enough of the outstanding service I’ve received from Jocelyn and the Picup Media team. From start to finish, the support has been absolutely fantastic — prompt, professional, and genuinely helpful. Jocelyn went above and beyond to ensure my problem was resolved. She was incredibly responsive, kind, and patient throughout the entire process, resolving my issue quickly and ensuring I had everything I needed to succeed with the platform. The GemHub system and Picup Media tools have truly elevated my jewellery presentation and workflow, and having such attentive support behind the scenes makes all the difference. It’s rare to find a company that not only provides innovative technology but also backs it with exceptional customer care. Thank you, Jocelyn and the team, for setting such a high standard — it’s been a pleasure working with you!
Charles was super helpful, friendly and polite. He answered my query very quickly and solved my issue. Thoroughly recommend GemHub and their support team!!
I contacted Jocelyn for the turntable plate issue in the Gembox, and she's extremely helpful to me! She's willing to spend her time to make video testing with the Gembox and GemCam to help me deeply find out the cause and solutions for my problem, and she's really active and quickly responded to my issue. I absolutely give her 5 stars for her great, excellent customer support!!
The best product and service, very impressed with the experience! Thank you, Bom!
The presenter was on time, patient, and friendly. She exhibited a lot of knowledge on the Gem Lightbox and was extremely helpful.
Kristine was amazing! She helped me unbox, setup, and test the Gem LightBox. While, also assisting in dowloading the app and testing everything with the video and picture settings. Looking forward to working with her again soon, after playing around some more with this amazing tool.
Picup Media is a leading provider of innovative jewelry photography solutions, specializing in the GemLightbox, a user-friendly tool designed to enhance the visual presentation of jewelry. Catering primarily to jewelers, the company offers a range of products including the GemSparkle, a portable loupe with adjustable lighting, and the GemCam Pro, an advanced jewelry camera. These products aim to facilitate the capture of high-quality images and videos, allowing jewelers to showcase their creations effectively. With a commitment to transforming the way jewelers present their products, Picup Media focuses on providing solutions that are fast, efficient, and professional. The GemLightbox and its accompanying tools have gained popularity among over 20,000 jewelers globally, making it a trusted choice in the events and entertainment sector for those looking to elevate their jewelry marketing efforts.
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