Makes learning fun and good customer service
Prodigy is a great way to make learning fun! Customer service is also very prompt and polite

CrowdTrust is a review platform designed to facilitate the exchange of feedback among users, allowing consumers to make informed decisions based on collective experiences. The platform provides a space for customers to share their reviews and insights about various products and services, helping to enhance transparency and trust in the marketplace. With a focus on education and training, CrowdTrust is particularly beneficial for parents, educators, and students seeking reliable information about educational tools and resources. By aggregating user-generated content, the company enables its audience to explore a wide range of educational products, fostering a community where learning experiences can be openly discussed and evaluated.
Prodigy Education receives high praise for its engaging educational platform and exceptional customer service, with many reviewers highlighting the quick response times and helpfulness of the support staff. Parents appreciate how much their children enjoy the game, noting that it effectively combines fun with learning, particularly in math.
However, there are notable concerns regarding subscription practices, with some users feeling that the service is overly focused on selling memberships and labeling it a scam. Despite these criticisms, the majority of feedback remains positive, emphasizing the app's educational value and the quality of customer support. Overall, Prodigy Education is well-regarded for its product and service, though potential customers should be aware of the mixed sentiments regarding its subscription model.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.1 | 60 | 100% | +0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 2 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 2.0 | 4 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 4.4 | 5 |
| May 25 | 4.4 | 16 |
| Jun 25 | 5.0 | 13 |
| Jul 25 | 4.9 | 7 |
| Aug 25 | 4.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Great customer support, quick to react and explained the solution clearly”
“first of all,Prodigy used to be really good, non p2w and super fun,but since they removed the ancient island runs, it...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.1 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.2 out of 5 (good) | 2.5 out of 5 (poor) | — | 60 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Prodigy Education is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 2.5).
60 reviews of Prodigy Education. Filter by what matters to you.
Prodigy is a great way to make learning fun! Customer service is also very prompt and polite
My child is very happy when she learns maths through this app. Even she had a problem, we could raise the ticket and the Prodigy staff took care of it quickly precisely. I’m thankful for their service.
My son loves Prodigy. He loved he being a member. It helped him learn alot got a lot of rewards and getting alot of pets.
We have used Prodigy for a few years. The first year we used the free version just to make sure my kids would like it, which they did! The next year I upgraded to a paid math membership. This year I wanted to upgrade to the highest level membership for one of my kids because he loves it. I wasn’t able to upgrade because his membership was still active. I contacted customer support and they were able to cancel his membership, reimburse me the prorated amount left for the year, and this allowed me to upgrade his membership. I actually forgot to respond to an email response and Dan reached out to me to see if I still needed assistance. I’m very happy with the customer service I received and the platform. It is extremely helpful to my children.
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Both my kids love Prodigy (7, 11). They like that they can play together and I like that I can use the teacher account (I homeschool them) to give them each specific math lessons. It has been a great supplement for their education and they enjoy the game so much they can play for hours. I also recently contacted customer service because I had purchased a membership for one kid and wanted to do it for the second kid but it wasn’t letting me do the option for the 25% off. So I chatted with the autobot and someone had reached out to me and refunded me the difference and changed it in the system for the discount and they did that all before I even responded and within the same day. Excellent customer service to me.
I’ve called multiple times regarding different matters and I’ve always been beyond pleased with the service received. The representatives are attentive, kind and quick to resolve the issue.
It has grown with my kids capabilities from 1st to 6th grade. Played in school and as a free member for years. Membership for over a year and just upgraded to Ultra memberships for my two kids. Kids view prodigy as a reward. They enjoy playing together in the Prodigy worlds and encouraging each other. The login streak rewards encourages committing to daily practice. I have used the timely, friendly and helpful customer support a couple times to level up their difficulty and processing an upgrade from basic membership. They refunded the unused portion quickly so when I purchased two memberships we received a discount. Great summer tool to keep minds strong and learning fun.
What made my experience good is that I get help when I need to.
A pretty great game that actually gets kids to practice math! All 3 of my kids are on it and they regularly review and practice new math concepts. With the math dueling concept of in-game battles I feel it really speaks to kids’ attention and focus. Customer service / help desk is very prompts as well and has been very helpful throughout our membership years.
The help desk is incredibly responsive and actually helped me figure out how to save money on multiple memberships for my kids. My kids love Prodigy and I love seeing them learn. The app helps me track how they’re doing and what I need to help them focus on and work more on.
By far the best app I've ever bought for my kids. I originally purchased the regular version, and the moment my kids asked, I upgraded to the Ultra version without hesitation. Thankfully, after playing and enjoying this app, they stopped asking for other games that most kids their age play—games that usually cause anxiety and are harmful to their eyes and brains. Plus, their support is excellent!
Amazing customer service. They respond really fast, they listen, they address your issues with understanding and professionalism. Also my kids do love the game haha
My son loves this game, and I found it to be a very wholesome video game experience: fun music, bright graphics and its all about having adventures and helping animals. :-) The math games provide a nice review for my son, which gives him confidence and positive, fun experiences with math. If you never want to let your child do video games in their life, I wouldn't sign up, but if you are okay for them to enjoy them, then this is just about the perfect one. :-) We did the premium and are cancelling and going back to the free version for a while, due to budget constraints, but I wanted to post that cancelling was very easy for us. We just filled out a ticket request and they took care of it for us right away. Great experience!
My children love this program. Grades kinder, 3rd, and 5th. We recently upgraded to Ultra. When my children logged on it wasn't showing all the worlds. I sent an email to customer service and they resolved the problem within an hour. My children are so excited to try out the Science world. This program is worth every penny.
My 11 year old son loves Prodigy! We bought the membership for a few months and forgot to cancel it. They refunded the most recent month charged with no questions asked. My son looks forward to continuing with the free version over the summer!
My kiddos love this program and it pushes them to keep learning snd growing in mathematics (they don’t use English or science). My kids opt to play Prodigy at home for their screen time instead of other video games. Though you can’t call customer support - the email support is very responsive, kind and helpful.
This is a great program that my daughter used when she was in elementary school. She absolutely hated math, but Prodigy was extremely helpful in getting her to be less intimidated by math concepts and in learning how to break down math steps. If your child enjoys video games and "collecting" cute animals within games, then this may be a great option to aid with math skills.
Great response time and was very helpful to resolve my issue.
first of all,Prodigy used to be really good, non p2w and super fun,but since they removed the ancient island runs, its just gotten more pay 2 win! I cant afford a membership so i just got started with prodigy hacks.I have a saved debit card on my computer and it got charged $2390 USD for 23x memberships when i havent bought one and my parents dont buy stuff on my debit card.Prodigy i downloaded your app why would you scam me...
CrowdTrust is a review platform designed to facilitate the exchange of feedback among users, allowing consumers to make informed decisions based on collective experiences. The platform provides a space for customers to share their reviews and insights about various products and services, helping to enhance transparency and trust in the marketplace. With a focus on education and training, CrowdTrust is particularly beneficial for parents, educators, and students seeking reliable information about educational tools and resources. By aggregating user-generated content, the company enables its audience to explore a wide range of educational products, fostering a community where learning experiences can be openly discussed and evaluated.
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