Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	1,148	100%		● Low

4.6 / 5 overall

1,148 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.5
12-month avg: 4.6
All-time: 4.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
P&O CruisesThis company	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.1 out of 5 (good)	3.9 out of 5 (good)	—	1,148
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).

Reviews

500 reviews of P&O Cruises. Filter by what matters to you.

4.6ⓘ

Customer reviews (1,148)

0 reviews in the last 12 months

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John O'Dwyer

1 review

Jul 29, 2025

I went on the P&O Brittania with my mum…

I went on the P&O Brittania with my mum and dad - the cruise itself was fine. The food was good, and although the boat needs a bit of paint, the experience was good all in all. My problem was when I left the boat and P&O no longer needed me to pay them money. I left my Samsung tablet on the boat. I logged this with their lost property department days after, telling them where it was left. Nearly one month later they cannot give me an answer whether they have my tablet or not. The reality, it would take them no more than a day to establish whether they have it. The customer service is poor and a slow and difficult process. It's because they no longer need my money.

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Philip Hedge

1 review

Jul 22, 2025

Nothing special

Food was poor, drinking water only available on deck 16. Nothing special on this cruise. Wouldn’t use P&O again.

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Roy S

1 review

Jul 21, 2025

Norway Great, P&O Iona Terrible

After a week trapped on the Iona (at least Norway was fabulous), I'm back at home 9 days and the P&O 'experience' has finally come to an end. My wife's vegetarian option was curry every single night in the buffet. As a meant eater who loves curry, sometimes there were 2 on in the evening. Fast food was only available in the main pool area so families with kids that want that sort of thing would have to eat twice. Every evening in the buffet was a complete flip of a coin, they never finished service with what they started and often ran out of carved meats very early in service. Lamb in particular lasted only minutes. While the product values and sound qualify of the shows were good, the main shows themselves were disappointing at best and poor generally. More broadly we enjoyed the comedian and the orchestra (which wasn't an orchestra by anyone's standard, it was a standard band with a trumpet addition, but they were interesting). Then there was the 'pre-authorisation' of expenses every night. The bank too the money out of my account every night and because P&O and then P&O charged me the full amount as a separate item at the end of the cruise instead of claiming the pre-authorised money meaning I was essentially charged twice and had to wait for over a week for the pre-authorised charges to revert back, shocking... The only comparison I have is the MSC Virtuosa. If that was being onboard the Manchester Trafford Centre, the Iona was like being in Manchester Airport. Definitely won't be sailing with P&O again, very poor experience onboard the ship. Oh, and because I wanted to give feedback via their official email I waited to see how long it would take for my money to revert and they only keep the survey open for a week so I missed the deadline. Buyer beware...

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Michael Vick

1 review

Jul 14, 2025

P&O Azura cruise A524A

My initial review has vanished.. here it is again.. its a copt of what Ive sent to P&O CRUISE A524A No shuttle bus from port entry to ship. Had to walk from from Costa terminal as driver told everyone to get off and walk, it took at least 15 minutes. 1630 approx 28th June. No water station at gangway. Reported tv fault to recception 4 times Comms manager not onboard willl be fixed 2 days before we get off on 10th July.... the TVs are very small. Poor vegetarian choices. If nothing suitable chefs cant deviate from menu. Cannot even do a pasta and mixed veg or simple vegetarian meal. Never had this problem on 13 previous cruises. Suggested ask for childrens menu..... ' they may have pasta' Head waiter in Peninsular restaurant. 1835 28th June.... On 30th June only 1 veggie option.. No jelly in buffet, only had ice cream once in 2 weeks and it was very limited in choice. One of the toppings was cornflakes !!! Virtual queue for restaurants is a waste of time. Quicker to queue up and wait. with a pager. When you move up the queue it stuck on position 45 a number of times. Many staff on reception are not fluent in English. 28th June 22.00. One person didnt understand difference between a continental breakfast and a full English. No box of tissues in bathroom. Only supplied on request. No net curtain. Told by deck manager " its the budget " 30th June.only 1 unappetising veggie option in MDR. Food in buffet very poor quality. Dinner was tomatoe soup and a bowel of rice pudding. July 2nd.. MDR veggie otion was tortolini. Looked and tasted liked it had been deep fried. Salmon en crout approx 2" square with a sliver of salmon no more than 1/4" thick O0 July 3rd. Had planned on eating in The Glasshouse. Arrived 7 pm. " no food, problem with galley" spoke with reception who advised "untill further notice" Went to buffet, the cod was inedible as it was dry, having been left under heat far to long. Left message at reception we would like to speak with food & beverage manager.. Once again there was no water station at gangplank on return to ship at 3pm.. ( 3rd time this has happened ) later on spoke with a young chap on shorex desk who claimed there was. He lied.. Took a week to find out we could have bathrobes and slippers. Why werent they in the room to start with ? 1620/5th July Piraeus.. No water station AGAIN.. told reception " yes there is, it was there at 3pm... WELL IT ISNT.THERE NOW... one chap ( Peter from Food and Beverage actually told us it was too windy and capt0ain had said to remove them....( both gazebos werent getting blown about ) Couldnt have a takeaway latte unless,I buy a cup. A new low. Mushroom and beetroot bourguinon in MDR inedible looked like road kill. We have emailed a pictute to P&O CEO. Mrs KT had cod with a herb cheese and marmite crumb ( seriously ) instead. Said it was ok. I had moussaka which was also inedible as it had more than a hint of curry. Ended up with fish fingers and chips. 1400/7th July. No water station and hand sanitiser broken and unable to use at midships gangplank Generally speaking througout cruise Indian staff unfriendly and making it clear they would rarher not be here. If you go ashore by tender there is a compulsory walk test to ensure you can step into the tender. This is not a joke... When Waldorf Salad was available in buffet it was just apple pieces in mayonaise.Waldorf salad it wasnt. 7th July. Very poor vegetarian choices in MDR with Indian overtones like most other dishes. No TV signal 1505 9th July. Only 1 veggie option ( Gnocchi ) in MDR for dinner. As usual most items are spiced and very unappealing.. On this design of ship on deck 7 you can walk all the way round the ship.l, a big plus but not on Azura as the front section is closed due 'high winds' its been closed since 26th June, problem with this is that there are no 'high winds' just a gentle breeze and t is doing less than 10knots... The Blue Bar has a walkway running through it to the lift. If you do not have the right attire , and that includes no shorts, you will be refused service, saw this happen a number of times, its hardly the Rialto bar at the Ritz... Do feel 2 formal nights on a 7 day cruise is to much. 9th July. Worst food yet in buffet. It was first theme night in 2 weeks. It was an Indian theme ( most dishes have a curry overtone anyway ) it was truly horrible. Even the tomatoe soup tasted of curry. Our view is that all the chefs we saw throughout our ctuise are Indian and they dont know how to prepare British food. One had to ask a colleague what English mustard was. What they brought wasnt.nn 10th July. Toast in the buffet wasnt toasted. Water melon in fruit salas was frozen. We have done 14 cruises. This was the worst.

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customer

1 review

Jul 4, 2025

Arvia Food quality and choices and drinks disappointing

Celebration evenings - We attended both and got the same boring, bland and devoid of flavour menu served, but we dressed up for it! Beach House - (paid for)Very disappointing food was inedible lava salt rock prime fillet steak was not fillet steak it was braising steak..too chewy and tough and we needed a chainsaw to cut through it we gave up. Big let down and we paid for the privilege of this rubbish. 6th Diner - Staff have attitude and try to rush you and then service is slow. Food very bland and greasy just pretend American Diner it talks the talk but lacks real conviction.. Marked difference between included and premium restaurants in terms of food quality and service, and It comes to something when you have paid over £3k for an all inclusive cruise, only to eagerly await your next port of call in order to enjoy a freshly cooked authentic meal! Real Fruit Real Veg 90% of deserts tasted either the same or just synthetic eg fake cream, photogenic but tasteless. Other foods were greasy or dried out and looked one thing but tasted of something else. The amount of additives you must be using in your food is astounding, I do have an allergy issue but it would have been impossible to decipher which products to avoid, along a buffet, impossible to see what items were additive free and what wasn't! I got through the cruise on my anti histamine tablets. There is the Sindhu Indian restaurant on board already and I like a curry every now and then, but talk about overkill. Not only was a curry scheduled to appear every single night at the Horizon Buffet, but it became very clear and apparent that any left overs from anywhere were being used to create additional curries every single night of our summer cruise! Very blatantly obvious...is that really the best you can do with our 3K per head? Or are the grumpy asian staff stowing the good stuff away? Maybe Carnival needs to set up 'mystery cruisers' to give you a better idea of what is actually going on in those pantries/kitchens? Fruit and fresh veg was a scarcity, just individual bowls of pears, apples, plums or oranges. either rock hard or sour but all consistently tasteless..as were the razor thin slices of fruit salad in mini bowls near the synthetic and tasteless deserts. thicker tasteless Melon slices only appeared for breakfast? Is this the only fruit that the Arvia can manage to bring along??Ffrozen cucumbers and frozen fruit throughout. All inconsistent, some days you saw it others you didn't. Unfortunately not everyone that goes on a cruise wants to get pie eyed and legless...I notice the water dispensers have been strategically placed in areas not so easy to find, tucked away behind corners or corridors. Bars everywhere and am sure this is where you make most of your profits...but not all your cocktails taste right and whether any alcohol ever touches the glass is debatable. Our first Pina coladas in the sunset bar gave us all brain freeze..just frozen rubbish no coconut flavour and brown gone off pieces of pineapple wedged onto all our glasses....so we stopped ordering those... One night we called room service twice for a bucket of ice and it never came... Deck 9 at least our stretch of corridor was being cleaned by the steward. (no complaints on him) However there seems to be a smell ingrained into the carpet along that stretch of corridor and I'm sure people can have toileting accidents but maybe cleaners and housekeeping can consider using a spray or something to freshen deck suite corridors when they start smelling....musty and of stale urine. Our cabin was a nice size, but soon after going in, we realised the cleaning was below standard, surfaces were not wiped and still dusty and also the carpet was giving out a musty stale smell. When we did "Go out exploring" it was evident that no vacuum cleaner had been used.. I did take photos. Please use this review constructively and make some changes to the food and drink quality as the Avia is a wonderful ship and should not be neglected so early on..Captain Brown was great to, and not all of the staff were grumpy. Would I sail on her again? Maybe not for a wee while...my guts are still trying to come back to life

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Muz Hashem

1 review

Jul 1, 2025

1st & Last Cruise - not good for us

After 2 years of saving (by my partner) a 2 week cruise around the Med on Arvia was something we both were looking forawrd to. This is our review & others may not agree but we met others who were of the same opion as us. Good Points: 1. Arriving was great, the off loading of baggage, collection of our car and the process to enter the Arvia was all very smooth & brilliantly organised. 2. Cabin nice with a balcony which was very much used during our 2 weeks (more on that later). 3. The ship was very well presented and everything looked clean & tidy (to say she had only been in for a few hours - credit to all the staff aboard. 4. Overall the staff were amazing from cabin cleaners (Mark on deck 11 was so so helpful), restaurant staff from the front of house to the waiters attending to your needs, the cleaning staff who never stop but always have a very polite greeting when your passing. 5. The disembarkation/embarkation staff were fast & efficient especially when were docked unexpectedly in Gibraltar. 6. The 'Behind the Scenes' tour was well worth the £75 each finished off with a glass of bubbly & canopes. 7. Black Tie nights are very very good & this tradition should be kept as long as possible, its rarely that the Men outshine the women in dress. Bad Points: 1. Baggage took an age to arrive at our cabin so much so we went to collect it ourselves as there was not enough staff to distributre in a timely manner, this prevented use missing the leaving Southampton departure party. 2. We were informed that if we took 'freedom dining' we could freely dine where & when we wanted but this was not the case (a) you are ruled by the app that takes over your life whilst onboard & adds to the lack of enjoyment of being on a holiday. (b) when questioning the reception staff they informed me twice that they had no idea what this 'freedom dining' was and because the ship was busy & the app should be used:( :( :( 3. The balcony we has was a great asset but unfortunately there were toe nails & long dark hair residues on the balcony of which i washed away to the edges as i didn't want to bother the deck cleaning staff (still there after 2 weeks). The bacony was also used far to much as you could not get a deck chair/bed on the promenade deck due to people hogging bed at 7 in the morning (mainly portside), not return for the next 4-6 hours because they had a bed on the starboard side of the boat where the sun was. This is supposed to be monitored but lack of staff to commit to this task where not available - it was like being in a resort with European guests who come from a country starting with G. The only real space was on your own balcony which then isolated you from getting involved with other activities (that all appeared to be over subscribed too). 4. Only having access to water as a free was a blessing but i expect this will become a paid for item in the near future (tea & coffee available in restuarants - Horizon primarliy), we did expect at least maybe some diluted juice but like most things on Ariva -it all has a price tag attached. 5. Food is average to say the least (think visiting grandma's) unless you pay & then it can be hit & miss. Sindu was a prime example, 1 evening was very good the week after i choose the lamb starter (bad) & main course & both were the Worst meals I had had in years. I was informed that main course lamb was fatty but it was so so disgusting that i would not even serve this to my dog, the waiter did explain & when he saw I wasn't satified with it he did offer to give me something else but at the point i just wanted to get out of there. 8. There is a very distinct lack of personal service at bars as a man will come and take your order on his tablet (ensuring they have your money) and then you can stand at the bar for 15 minutes waiting for it only to find its been sat at the other side of the bar left by the bar person (who has No Idea who ordered what, this happened a few time but primarliy in the SkyDome bar. 9. Kids - everywhere, we bought new swimming attire to enjoy the pools (more like paddling pools) but not once could we enjoy as there where children everywhere even the infinity pools had become child day acre centres. We booked the period 8-22 Jun 25 as chilrden where suppose to still be at school. 1 parent told me that because their child has a full attendance card they were able to take her out of school, the child was 8. Lastly: when you arrive at Southampton your informed that you can have 2 choices of disembakation, leave luggage outside the night before or Express which is clever word for - Take it Off Yourselves, which we did & were glad to get off. This was our very first cruise & unfortunately will be our LAST. There are good things but the boat was overcrowded, expensive (after paying thousands to get on the boat) far too many children & who on earth wants to walk around a hotel for 2to3 days (sea days)????

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P&O Cruises reviews & trust report

P&O Cruises has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 447 positive reviews

Top complaintsof 47 negative reviews

How it compares

Reviews

Customer reviews (1,148)

I went on the P&O Brittania with my mum…

Nothing special

Norway Great, P&O Iona Terrible

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Alternatives to P&O Cruises

Riviera Travel

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Alfa Travel

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Travel Advantage

The CrowdTrust Experience⭐

Stressful holiday with P&O…

P&O Azura cruise A524A

P & O awful cruise

Arvia Food quality and choices and drinks disappointing

1st & Last Cruise - not good for us

Where is the English food ?

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