Redfax is an online fax service provider that offers cost-effective solutions for sending and receiving faxes without the need for traditional fax machines. The company provides various pricing plans tailored to individuals, small businesses, and commercial enterprises, allowing users to send faxes to over 50 international destinations. Services include web portal access, faxing from email, unlimited fax storage, and a free fax number, making it convenient for users to manage their fax communications digitally. Targeting a diverse customer base, from personal users to large enterprises, Redfax aims to simplify the faxing process while reducing costs. With no contracts or hidden fees and a 30-day money-back guarantee, the company positions itself as a reliable choice for those seeking an efficient and environmentally friendly alternative to traditional faxing methods.
Redfax receives mixed feedback from its users, with a significant portion expressing dissatisfaction. Many customers report severe issues with customer service, describing it as the "worst" they've encountered, often citing unresponsive support when trying to access the platform or resolve issues.
Complaints about being charged without receiving access to services are also prevalent, leading some to label the platform as a scam. On a more positive note, a few reviewers appreciate Redfax for being an affordable option for fax services, highlighting its provision of a cheap fax number and reliable functionality. Some users even commend the app as "awesome" and note that it offers good customer service when contacted. Overall, while there are positive aspects, the overwhelming negative experiences with customer support and access issues overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 12 | 100% | — | ● Medium |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 24 | 1.0 | 4 |
| Apr 24 | — | 0 |
| May 24 | — | 0 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 12 most recent reviews.
“Redfax is an awesome and superb app, I was actually looking for a very cheap and affordable fax number, where I can s...”
“I purchased the annual package, but till yesterday to now, i cannot access REDFAX DASHBOARD”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Phone Services.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 100 out of 100 | 2.5 out of 5 (poor) | — | 12 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 29 | |
| 2.9 out of 5 (fair) | 67 out of 100 | 2.6 out of 5 (poor) | — | 8 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 1,060 |
Bottom line: Redfax is #5 of 5 on overall rating in this group. On service, Irish VoIP scores higher (4.7 vs 2.5).
12 reviews of Redfax. Filter by what matters to you.
I purchased the annual package, but till yesterday to now, i cannot access REDFAX DASHBOARD. I tried my best to call the support also send the emails, no one is answering the calls, no one is responding to emails. I purchased the annual package about 15days ago. Now i need to send faxes but have no access to dashboard.
The worst customer service ever. When I called the customer service to discuss about my fax services with them, the guy picks up the phone and kept silent like I was calling a private number or something. I repeated by saying hello a couple of times then only then he said hello back. When I asked him if this was business or a private line then he hung up me like I was intruding. Redfox has poor customer service and exhibits rude behaviors, immaturity, and lacks professionalism towards its customers and this reflects bad business model on Redfox. I'm sorry but I won't do business with this company anymore.
They will charge your card without giving you access to the platform. If you lay down your complaints. They will want you to give them your card details. Be very careful or outrightly run away to avoid stories that touch the heart.
I purchased the annual package, but till yesterday to now, i cannot access REDFAX DASHBOARD. I tried my best to call the support also send the emails, no one is answering the calls, no one is responding to emails. I purchased the annual package about 15days ago. Now i need to send faxes but have no access to dashboard.
Quick answers to the questions people ask most.
Redfax is a business service company that provides professional solutions to help organizations operate more efficiently. We offer a range of business services tailored to meet the needs of companies of various sizes. Please contact us directly for specific information about our current service offerings.
Our standard business hours are Monday through Friday, 9:00 AM to 5:00 PM. Hours may vary during holidays or for specific services. We recommend calling ahead to confirm availability for your particular needs.
You can reach us through our main phone line, email, or by visiting our office during business hours. Our contact information is available on our website and business listings. Our customer service team is ready to assist with your inquiries.
Yes, we work with businesses ranging from small startups to large enterprises. Our services can be customized to meet the specific needs and scale of your organization. We'll work with you to determine the best solutions for your business requirements.
We serve clients across various industries and business sectors. Our team has experience working with different types of organizations and their unique requirements. Contact us to discuss how our services can be applied to your specific industry.
Getting started is easy - simply contact us to schedule an initial consultation. During this meeting, we'll discuss your business needs and explain how our services can help. We'll then provide you with next steps and any necessary documentation.
Yes, we typically begin our client relationships with an assessment of your current needs and objectives. This helps us recommend the most appropriate services for your situation. Contact us to learn more about our consultation process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
They will charge your card without giving you access to the platform. If you lay down your complaints. They will want you to give them your card details. Be very careful or outrightly run away to avoid stories that touch the heart.
The worst customer service ever. When I called the customer service to discuss about my fax services with them, the guy picks up the phone and kept silent like I was calling a private number or something. I repeated by saying hello a couple of times then only then he said hello back. When I asked him if this was business or a private line then he hung up me like I was intruding. Redfox has poor customer service and exhibits rude behaviors, immaturity, and lacks professionalism towards its customers and this reflects bad business model on Redfox. I'm sorry but I won't do business with this company anymore.
We accept various payment methods and offer flexible payment arrangements based on the services provided. Specific payment terms and schedules are discussed and agreed upon during the initial service setup. Please contact us for detailed information about payment options.
The timeline for results varies depending on the specific services you choose and your business objectives. Some services may show immediate improvements while others are part of longer-term strategic initiatives. We'll provide you with realistic expectations during your consultation.
Yes, we believe in building long-term relationships with our clients and offer ongoing support options. The level and type of continued support depends on your specific service package and needs. We're committed to ensuring your continued success with our solutions.
We may be able to serve clients in various locations depending on the specific services required. Some of our services can be delivered remotely while others may require on-site presence. Please contact us to discuss your location and service needs.
Our approach focuses on understanding each client's unique needs and providing customized solutions rather than one-size-fits-all services. We pride ourselves on building strong client relationships and delivering practical, results-oriented solutions. We encourage you to speak with us to learn more about our specific approach and experience.
Redfax is an online fax service provider that offers cost-effective solutions for sending and receiving faxes without the need for traditional fax machines. The company provides various pricing plans tailored to individuals, small businesses, and commercial enterprises, allowing users to send faxes to over 50 international destinations. Services include web portal access, faxing from email, unlimited fax storage, and a free fax number, making it convenient for users to manage their fax communications digitally. Targeting a diverse customer base, from personal users to large enterprises, Redfax aims to simplify the faxing process while reducing costs. With no contracts or hidden fees and a 30-day money-back guarantee, the company positions itself as a reliable choice for those seeking an efficient and environmentally friendly alternative to traditional faxing methods.
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