Regis Salons UK is a well-established brand in the hairdressing and beauty industry, providing luxury salon services across the United Kingdom for over 60 years. The company specializes in a variety of hair services, including professional haircuts, expert hair coloring, and tailored haircare treatments. Regis Salons UK aims to deliver exceptional service to its clients, ensuring a personalized experience with each visit. Targeting individuals seeking high-quality hairdressing services, Regis Salons UK caters to a diverse clientele looking for both routine hair maintenance and transformative styling. In addition to salon services, the company offers an online shop featuring a selection of premium haircare products, including brands like Kérastase and Moroccanoil. With a focus on customer satisfaction, Regis Salons UK strives to meet the needs of clients seeking reliable and luxurious hair care solutions.
Regis Salons UK receives a mixed response from customers, with many praising the skill of individual stylists while expressing frustration with the overall service. Some reviewers highlight positive experiences, noting that stylists like Monica and Amy provide excellent haircuts and create a welcoming atmosphere.
However, a significant number of complaints focus on poor online service, hidden charges, and dissatisfaction with hair results, such as patchy coloring and unexpected costs. Customers report long delays in order fulfillment for products and a lack of clear communication regarding pricing. While some people appreciate the talent of specific stylists, the overall sentiment leans negative due to recurring issues with service and transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 85 | 100% | -1.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.5 | 4 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.0 | 2 |
| May 25 | 4.5 | 8 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | — | 0 |
| Aug 25 | 1.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
“Happy customer 👌”
“may possibly be good at cutting hair but OMG their online service to buy goods is absolutely terrible”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hair Salons.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.4 out of 5 (poor) | 2.0 out of 5 (poor) | +11% | 85 |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.8 out of 5 (good) | — | +1% | 381 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Regis Salons UK is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.0).
85 reviews of Regis Salons UK. Filter by what matters to you.
Over a year ago
Went to birkenhead salon yesterday ,made appointment on line . Megan was my hairdresser , I must say I am over the moon with my cut & finish. Megan very friendly and polite. I was made very welcome.... See more
Over a year ago
Absolutely devastating. I had long hair which became tangled cos I had cancer treatment. Went to the salon in Fenwicks Canterbury. They decided they couldn't disentangle it. So cut the whole lot off.... See more
Over a year ago
may possibly be good at cutting hair but OMG their online service to buy goods is absolutely terrible. Two weeks to sort a simple bottle of shampoo order and still not able to provide complete the or... See more
Over a year ago
Some staff members discriminate based on race. They create their own rules when different people arrive.
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Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 55% are 1–2★.
Went to birkenhead salon yesterday ,made appointment on line . Megan was my hairdresser , I must say I am over the moon with my cut & finish. Megan very friendly and polite. I was made very welcome. Will definitely be going back. A***** service Megan Thank you. Jayne.
may possibly be good at cutting hair but OMG their online service to buy goods is absolutely terrible. Two weeks to sort a simple bottle of shampoo order and still not able to provide complete the order. Stick to cutting hair
Absolutely devastating. I had long hair which became tangled cos I had cancer treatment. Went to the salon in Fenwicks Canterbury. They decided they couldn't disentangle it. So cut the whole lot off. I was so disentoriated so went along with it. Awful. As if you don't feel bad enough when you're ill. The lack of regard for my feelings when they made me feel as though I was being a nuisance still upsets me now.
Some staff members discriminate based on race. They create their own rules when different people arrive.
Lyn from Regis In chester took the time to talk through what colour I was looking for and explained what she was going to do from start to finish what a fantastic experience thank you .For anyone who may be looking to have a grey blending I can't recommend this hair salon enough.
Skye was my hairdressers today and this was my 1st visit to this salon in Birmingham. She done everything I ask of her and would highly recommend her and this salon,very friendly,professional,excellent customer service is will definitely be back thank you Skye I felt fabulous leaving the hair salon today
Underwhelming expensive service , half head foils (bleach not tint) toner which apparently is the paid for additional conditioning treatment, only applied if you pay the extra 20 quid, so a standard foils wouldn't include toner which is a first for me having had hair coloured for 30 odd years , raised it via email a very short response tells me they are not remotely interested in keeping client s, just won't go back and couldn't in good conscious recommend them
Didn't pay what was owed for.good.honest work
Had a terrible experience here today! Do not waste your money coming here . I came around 7 mins late to my appointment and then went to the bathroom. My appointment was at 1pm and did not get seen to till around 1.25 …when the receptionist washed my hair ! Sat and waited in wet hair (washed by the receptionist!)for a further 10ish mins . I did not get seen by the actual stylist I booked in with till 1.45( he was running late with his previous client till then and did not acknowledge me or apologise,) when I brought this up to him he yelled very aggressively , standing over me stating I came 20 mins late so it’s my fault?! … yet he was still working on his previous clients hair nearly an hour after I arrived ! He was clearly running late and refused to admit this, blamed me for HIS punctuality and rushed my hair . No apologies from him . Terrible customer service and the hairstylists are more like trainees.
Today was my first and last time visiting this hair salon Regis! Horrible experience, zero customer service. I have shown a photo of what I wanted and the lady Shirley said “I will make it beautiful for you “ well it was anything but beautiful… totally wrong hairstyle not what I asked for I had to question everything she did as I could see she is doing something else not what I asked. And the worst part is highlights, I wanted blonde almost white thick strings so it’s visible what I got it’s orange/ brown thin highlights! I just hated it so much I nearly burst into tears from disappointment. When I said to her I didn’t like it and I was disappointed and not happy she just ignored me and everything I said just presented me bill of £150 ! No apology no compensation or good will gesture …Nothing ! Horrible experience and now I have to pay another £150 elsewhere to fix what she messed up.
I recently had the pleasure of getting my hair colored by James (Putney Regis) using the balayage technique, and I couldn't be happier with the results! James made me feel incredibly welcome and comfortable. I travelled all the way from South Harrow to Putney because of the 5* reviews he has and I am happy I did. He gave me great advice on my hair condition and covering my grey hair, and the outcome was exactly what I wanted. My hair turned out smooth, bright, and beautifully colored, with the grey hair expertly covered. Overall, I couldn't be more pleased with my experience with James. He is professional, skilled and dedicated. Thank you so much, James, for exceeding my expectations. I will definitely be recommending you to others. Andra M
Great service and got me in at the last minute. Stylist knew I was on a budget . Not once in all the time I was there did the stylist explain the prices so when I was given the bill at the end I was in shock . I still am . If I had chosen a high end salon in Manchester I could understand it . My friends and family are gobsmacked at the price. Everything else was great but that spoiled it .
I had a restyle appointment at Regis in Merry Hill today, with the lovely Amy 🥰 had the most amazing experience, I felt very comfortable and at home, I was welcomed and looked after, with fab cups of tea 😊 and a good old bit of banter. Amy is very friendly, down to earth, felt like I'd known her for years, she went above and beyond to make me feel relaxed and at ease. Haven't been to the hairdresser in a few good years so was a tad nervous. No need though, as it was all fantastic! Im in love with my new style, the colour, the cut, im feeling beautiful. Thank you Amy, you really have made my entire year ❤️ your an asset to Regis and the hairdressing world, we so need more like you. 10/10 would highly recommend and will be going back again soon. Happy customer 👌
I asked for two simple blonde streaks on top of my already existing ones and it came out hella patchy and now I gotta redo it myself also cost me £57 for them to do the very least. Disappointed as I had my streaks done there before and was happy with the results previously.
Our extremely skilled stylist, Monica, was remarkable when it came to cutting my hair. She ensured we were satisfied with the cut and gave us exactly what we were looking for. Her knowledge in men’s styling was incredible and helped us choose the right cut for us. I would highly recommend coming to Regis if you are someone who truly cares about their hair and are looking for an exceptional experience.
I first went into Regis, Croydon, back in Jan for a blonde balayage. I had a lovely lady called Nora who was amazing. Id never had it before an i loved it. So I then went back for touch ups an roots 6 months later, it lasted that long. I was told Nora had left but they had some 'amazing' colourists who could help. I explained I just wanted the roots done. The receptionist/'hairdresser' (not the one doing my hair) advised more blonde so there 'wasn't a line'. I happily agreed. I agreed on the exact same colours as before. It was horrendous!!! I said I wasn't happy with the colour, which was very dark/green/grey in parts, I've no clue how she did that. The cut wasn't what I asked for an a bit wonky, but the style (curles) were lovely. I was told it was a 'lovely' colour an what I asked for, by the receptionist/,'hair dresser' i had orignally spoken too. I then basically got told it was my fault as I had agreed an they had explained. Which wasn't true at all. She did eventually say if i wasnt happy to come back another day an they would redo it. By this point it was such a sh1t show i had lost all faith in Regis. I had to spend £300 by another Salon who couldn't figure out what on earth they had put on my hair. An it definitely was not balayage! 100% agreed it looked horrendous. She (new hairdresser from a different salon) said not only has she had to do many a cover up from them, before I had even said Regis she knew. She said normally she wouldn't re-dye hair so soon as it is really bad for your hair but it looked so bad she felt like she had no other choice. I don't blame the hairdresser at Regis, Croydon that did the job directly as she may have been very new an was being directed by this other 'hairdresser'. But what made it so much worse is I was blamed for it being so bad. As I had 'agreed' I hadn't, I told them what I wanted and agreed to use the same colours as before, but I've no clue what she did. I left in tears. I am so beyond grateful to the salon that was able to fix it. I won't name names but it was a massive job and I was scared she wouldn't be able to fix it. I will NEVER use them again. Not just a awful job but the customer service from management was shocking!
First time visiting Regis Cribbs Causway Bristol I was in the area for an event. Booked and paid upfront for a wash and blow dry online. Arrived for the appointment the next morning. Blow dry was good and the stylist was really nice. However, when I came to leave I had to pay more money. There was whispering between the stylist and maybe the manager while I was having my blow dry maybe they were discussing my extra charge who knows. Think it was £40 in total rather than the £27 I had paid online as my hair was longer. It did not say anything online about this anywhere when I booked and paid upfront. Left a bad taste.
may possibly be good at cutting hair but OMG their online service to buy goods is absolutely terrible. Two weeks to sort a simple bottle of shampoo order and still not able to provide complete the order. Stick to cutting hair
Last week I phoned bham city center salon to be told I’ll get a call back re a hair appointment query I did not get a call back I called back today a male answered and he was so rude absolutely disgusting telephone manner I would not step into that salon
Regis Croydon - Expect Hidden Charges. Expect Confrontation from Manager. Booked online and paid for Cut and Style for Medium Length. Original length was at shoulder blades. Style I wanted was ABOVE shoulders. Informed this will be charged at a rate for Long Hair. Price increased by £43 to £68. This is deception and bullying as hair being styled was ABOVE the shoulders. Was about to walk out - manager then agreed. Subsequently approached by her to say this is indeed a ‘Long haircut’ ( are they blind ?). Also - if hair is thick they charge an extra £12 ( mine is thin), if a blow dry is ‘big’ , they charge an extra £12. My bag ( which I had placed on the empty seat next to me) moved by her onto shelf in front of me, without asking me ( salon was mostly empty, 80% seats, inc. the one i had placed my bag on, remained vacant). Referred to in third person by manager ‘Is she buying that shampoo ?’ Regis - this salon represents your brand - do better - train your staff. Manager here is unprofessional and lacks basic manners.
Regis Salons UK is a well-established brand in the hairdressing and beauty industry, providing luxury salon services across the United Kingdom for over 60 years. The company specializes in a variety of hair services, including professional haircuts, expert hair coloring, and tailored haircare treatments. Regis Salons UK aims to deliver exceptional service to its clients, ensuring a personalized experience with each visit. Targeting individuals seeking high-quality hairdressing services, Regis Salons UK caters to a diverse clientele looking for both routine hair maintenance and transformative styling. In addition to salon services, the company offers an online shop featuring a selection of premium haircare products, including brands like Kérastase and Moroccanoil. With a focus on customer satisfaction, Regis Salons UK strives to meet the needs of clients seeking reliable and luxurious hair care solutions.
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