Regis Salons UK is a well-established brand in the hairdressing and beauty industry, providing luxury salon services across the United Kingdom for over 60 years. The company specializes in a variety of hair services, including professional haircuts, expert hair coloring, and tailored haircare treatments. Regis Salons UK aims to deliver exceptional service to its clients, ensuring a personalized experience with each visit. Targeting individuals seeking high-quality hairdressing services, Regis Salons UK caters to a diverse clientele looking for both routine hair maintenance and transformative styling. In addition to salon services, the company offers an online shop featuring a selection of premium haircare products, including brands like Kérastase and Moroccanoil. With a focus on customer satisfaction, Regis Salons UK strives to meet the needs of clients seeking reliable and luxurious hair care solutions.
Regis Salons UK receives a mixed response from customers, with many praising the skill of individual stylists while expressing frustration with the overall service. Some reviewers highlight positive experiences, noting that stylists like Monica and Amy provide excellent haircuts and create a welcoming atmosphere.
However, a significant number of complaints focus on poor online service, hidden charges, and dissatisfaction with hair results, such as patchy coloring and unexpected costs. Customers report long delays in order fulfillment for products and a lack of clear communication regarding pricing. While some people appreciate the talent of specific stylists, the overall sentiment leans negative due to recurring issues with service and transparency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 85 | 100% | -1.4 | ● Medium |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 5.0 | 2 |
| Nov 24 | 3.5 | 4 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 4 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | 2.3 | 6 |
| Apr 25 | 2.0 | 2 |
| May 25 | 4.5 | 8 |
| Jun 25 | 3.0 | 4 |
| Jul 25 | — | 0 |
| Aug 25 | 1.5 | 8 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 85 most recent reviews.
“Happy customer 👌”
“may possibly be good at cutting hair but OMG their online service to buy goods is absolutely terrible”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hair Salons.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 2.4 out of 5 (poor) | 2.0 out of 5 (poor) | +11% | 85 |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 3.8 out of 5 (good) | — | +1% | 381 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Regis Salons UK is #5 of 5 on overall rating in this group. On delivery, Beauty Works scores higher (5.0 vs 2.0).
85 reviews of Regis Salons UK. Filter by what matters to you.
My third time at Cribbs Causeway Regis. Different stylist each time, and all 3 have without fail have helped me after a bad haircut 9 months ago - walk out feeling so human again. Website can be fussy to book with on mobile site, but online or even just calling up - super friendly and efficient to speak with.
Epsom Store First visit not again . Asked to sit on a chair not cleaned of previous hair was cleaned when I pointed it out , gown damp and had stains , water cold not asked if ok when being washed .Prices confusing . Detailed Short cut blow dry £37.00 Short Cut blow dry £56.00 . what is the difference makes no sense .I told them what I wanted and came to pay to find it was the £56.00 , I asked why got told because it washed ? both prices have a blow dry ? . Rather misleading no help when I questioned them. Epsom store
Have been going to this salon for a few years with no problems and have always been happy with results whoever has styled my hair. However I must say that my last 2 appts have been very disappointing. I was kept waiting for about 1 hour even though I had booked in advance .The stylist did keep apologising but that's not the point but I was willing to overlook that episode as my hair turned out fantastic despite the wait .Went back recently ,I had booked an appt with a certain stylist only to be told when I got there that he was not doing my hair that day ,someone else was !!No explanation as to why ??I can only guess he had been overbooked. He was working on someone else's hair and didn't even come over and apologise .What's the point in booking with a certain stylist just to be told when you arrive that it won't be them actually doing your hair .I have no complaint with the end result my hair looked great but just felt very upset to be treated like that .Dont feel like going there again .
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 40% of recent reviews are 4–5★ and 55% are 1–2★.
She bleached my hair too much and no tonner. My highlights literally look like I have white hair and makes me look older. Also, the semi permanent colour she put underneath, made my underneath hair even darker, not to mention that the colour was everywhere on my ears and neck If I this this was the result, I wouldn’t have come to this salon . Literally washed my hair as soon as I arrived home. Now I need to find someone capable of doing mu hair. Total waist of time and money. My hair feels really dried. Avoid Reggis salon in Braehead 👎👎👎👎
Just had the deluxe wash and blow by Alex at Regis Warrington. It was amazing and the new GHD straighteners. Are fantastic. Alex is brilliant 😀😀
Croydon. First time visiting the salon and am really pleased. I had a whole head of highlights, a treatment and cut and finish done by Shirley. She really looked after me, gave great advice and took a lot of time and care when doing my hair. Will definitely be going back to her in the future.
Today I had the pleasure of getting my hair cutted by Rugova (Croydon Regis) and I couldn't be happier with the results! The team made me feel incredibly welcome and comfortable. The outcome was exactly what I wanted. My hair turned out smooth, bright. Overall, I couldn't be more pleased with my experience with Rugova and her colleague. They are very professional, skilled and dedicated. Thank you so much.
I asked for two simple blonde streaks on top of my already existing ones and it came out hella patchy and now I gotta redo it myself also cost me £57 for them to do the very least. Disappointed as I had my streaks done there before and was happy with the results previously.
Regis Croydon - Expect Hidden Charges. Expect Confrontation from Manager. Booked online and paid for Cut and Style for Medium Length. Original length was at shoulder blades. Style I wanted was ABOVE shoulders. Informed this will be charged at a rate for Long Hair. Price increased by £43 to £68. This is deception and bullying as hair being styled was ABOVE the shoulders. Was about to walk out - manager then agreed. Subsequently approached by her to say this is indeed a ‘Long haircut’ ( are they blind ?). Also - if hair is thick they charge an extra £12 ( mine is thin), if a blow dry is ‘big’ , they charge an extra £12. My bag ( which I had placed on the empty seat next to me) moved by her onto shelf in front of me, without asking me ( salon was mostly empty, 80% seats, inc. the one i had placed my bag on, remained vacant). Referred to in third person by manager ‘Is she buying that shampoo ?’ Regis - this salon represents your brand - do better - train your staff. Manager here is unprofessional and lacks basic manners.
Great service and got me in at the last minute. Stylist knew I was on a budget . Not once in all the time I was there did the stylist explain the prices so when I was given the bill at the end I was in shock . I still am . If I had chosen a high end salon in Manchester I could understand it . My friends and family are gobsmacked at the price. Everything else was great but that spoiled it .
I first went into Regis, Croydon, back in Jan for a blonde balayage. I had a lovely lady called Nora who was amazing. Id never had it before an i loved it. So I then went back for touch ups an roots 6 months later, it lasted that long. I was told Nora had left but they had some 'amazing' colourists who could help. I explained I just wanted the roots done. The receptionist/'hairdresser' (not the one doing my hair) advised more blonde so there 'wasn't a line'. I happily agreed. I agreed on the exact same colours as before. It was horrendous!!! I said I wasn't happy with the colour, which was very dark/green/grey in parts, I've no clue how she did that. The cut wasn't what I asked for an a bit wonky, but the style (curles) were lovely. I was told it was a 'lovely' colour an what I asked for, by the receptionist/,'hair dresser' i had orignally spoken too. I then basically got told it was my fault as I had agreed an they had explained. Which wasn't true at all. She did eventually say if i wasnt happy to come back another day an they would redo it. By this point it was such a sh1t show i had lost all faith in Regis. I had to spend £300 by another Salon who couldn't figure out what on earth they had put on my hair. An it definitely was not balayage! 100% agreed it looked horrendous. She (new hairdresser from a different salon) said not only has she had to do many a cover up from them, before I had even said Regis she knew. She said normally she wouldn't re-dye hair so soon as it is really bad for your hair but it looked so bad she felt like she had no other choice. I don't blame the hairdresser at Regis, Croydon that did the job directly as she may have been very new an was being directed by this other 'hairdresser'. But what made it so much worse is I was blamed for it being so bad. As I had 'agreed' I hadn't, I told them what I wanted and agreed to use the same colours as before, but I've no clue what she did. I left in tears. I am so beyond grateful to the salon that was able to fix it. I won't name names but it was a massive job and I was scared she wouldn't be able to fix it. I will NEVER use them again. Not just a awful job but the customer service from management was shocking!
Our extremely skilled stylist, Monica, was remarkable when it came to cutting my hair. She ensured we were satisfied with the cut and gave us exactly what we were looking for. Her knowledge in men’s styling was incredible and helped us choose the right cut for us. I would highly recommend coming to Regis if you are someone who truly cares about their hair and are looking for an exceptional experience.
First time visiting Regis Cribbs Causway Bristol I was in the area for an event. Booked and paid upfront for a wash and blow dry online. Arrived for the appointment the next morning. Blow dry was good and the stylist was really nice. However, when I came to leave I had to pay more money. There was whispering between the stylist and maybe the manager while I was having my blow dry maybe they were discussing my extra charge who knows. Think it was £40 in total rather than the £27 I had paid online as my hair was longer. It did not say anything online about this anywhere when I booked and paid upfront. Left a bad taste.
I had a restyle appointment at Regis in Merry Hill today, with the lovely Amy 🥰 had the most amazing experience, I felt very comfortable and at home, I was welcomed and looked after, with fab cups of tea 😊 and a good old bit of banter. Amy is very friendly, down to earth, felt like I'd known her for years, she went above and beyond to make me feel relaxed and at ease. Haven't been to the hairdresser in a few good years so was a tad nervous. No need though, as it was all fantastic! Im in love with my new style, the colour, the cut, im feeling beautiful. Thank you Amy, you really have made my entire year ❤️ your an asset to Regis and the hairdressing world, we so need more like you. 10/10 would highly recommend and will be going back again soon. Happy customer 👌
Lyn from Regis In chester took the time to talk through what colour I was looking for and explained what she was going to do from start to finish what a fantastic experience thank you .For anyone who may be looking to have a grey blending I can't recommend this hair salon enough.
Croydon. First time visiting the salon and am really pleased. I had a whole head of highlights, a treatment and cut and finish done by Shirley. She really looked after me, gave great advice and took a lot of time and care when doing my hair. Will definitely be going back to her in the future.
Epsom Store First visit not again . Asked to sit on a chair not cleaned of previous hair was cleaned when I pointed it out , gown damp and had stains , water cold not asked if ok when being washed .Prices confusing . Detailed Short cut blow dry £37.00 Short Cut blow dry £56.00 . what is the difference makes no sense .I told them what I wanted and came to pay to find it was the £56.00 , I asked why got told because it washed ? both prices have a blow dry ? . Rather misleading no help when I questioned them. Epsom store
Underwhelming expensive service , half head foils (bleach not tint) toner which apparently is the paid for additional conditioning treatment, only applied if you pay the extra 20 quid, so a standard foils wouldn't include toner which is a first for me having had hair coloured for 30 odd years , raised it via email a very short response tells me they are not remotely interested in keeping client s, just won't go back and couldn't in good conscious recommend them
Skye was my hairdressers today and this was my 1st visit to this salon in Birmingham. She done everything I ask of her and would highly recommend her and this salon,very friendly,professional,excellent customer service is will definitely be back thank you Skye I felt fabulous leaving the hair salon today
She bleached my hair too much and no tonner. My highlights literally look like I have white hair and makes me look older. Also, the semi permanent colour she put underneath, made my underneath hair even darker, not to mention that the colour was everywhere on my ears and neck If I this this was the result, I wouldn’t have come to this salon . Literally washed my hair as soon as I arrived home. Now I need to find someone capable of doing mu hair. Total waist of time and money. My hair feels really dried. Avoid Reggis salon in Braehead 👎👎👎👎
Regis Salons UK is a well-established brand in the hairdressing and beauty industry, providing luxury salon services across the United Kingdom for over 60 years. The company specializes in a variety of hair services, including professional haircuts, expert hair coloring, and tailored haircare treatments. Regis Salons UK aims to deliver exceptional service to its clients, ensuring a personalized experience with each visit. Targeting individuals seeking high-quality hairdressing services, Regis Salons UK caters to a diverse clientele looking for both routine hair maintenance and transformative styling. In addition to salon services, the company offers an online shop featuring a selection of premium haircare products, including brands like Kérastase and Moroccanoil. With a focus on customer satisfaction, Regis Salons UK strives to meet the needs of clients seeking reliable and luxurious hair care solutions.
This profile hasn't been claimed by the business owner.
