Great bike
Great bike. Very good price. Delivery from Melbourne within 3 days. Very happy

Rideignite is an online review platform that facilitates the collection and management of customer feedback for businesses across various sectors. By providing a space for users to share their experiences, Rideignite aims to enhance transparency and trust between companies and consumers. This platform allows businesses to showcase their services while enabling potential customers to make informed decisions based on real user reviews. Targeting businesses of all sizes, Rideignite caters to organizations seeking to improve their online reputation and customer engagement. The platform is designed to streamline the review process, helping companies leverage customer feedback to drive improvements and foster loyalty. With its user-friendly interface, Rideignite empowers businesses to actively monitor and respond to reviews, ultimately enhancing their overall customer experience.
Consumers generally have a positive experience with Rideignite, praising the quality of the bikes and the efficiency of the service. Many reviewers highlight the prompt delivery and the helpfulness of the support staff, noting that issues are often resolved quickly.
For instance, one customer appreciated the swift resolution of a problem within 24 hours, while another mentioned the simple ordering process and great product quality. However, there are notable complaints regarding customer service, with some people expressing frustration over poor communication and missing parts upon delivery. Additionally, assembly instructions have been criticized for being generic or unclear, leading to confusion for some customers. Overall, while there are areas for improvement, the majority of feedback reflects satisfaction with the products and service provided by Rideignite.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 117 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Feb 2024.
| Month | Average | Reviews |
|---|---|---|
| Mar 23 | 4.1 | 9 |
| Apr 23 | 5.0 | 1 |
| May 23 | 5.0 | 1 |
| Jun 23 | 5.0 | 1 |
| Jul 23 | 4.8 | 5 |
| Aug 23 | 3.8 | 5 |
| Sep 23 | 5.0 | 3 |
| Oct 23 | 3.8 | 5 |
| Nov 23 | 3.2 | 5 |
| Dec 23 | — | 0 |
| Jan 24 | — | 0 |
| Feb 24 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 117 most recent reviews.
“Delivery process was great, ordered it on the weekend, received it on Wednesday”
“So disappointed with the customer service”
117 reviews of Rideignite. Filter by what matters to you.
Great bike. Very good price. Delivery from Melbourne within 3 days. Very happy
Ordered bikes and they were delivered within 2 days. Fantastic. Now to get riding!
easy purchasing process, regular updates, and delivered quickly. As someone who is not very handy I found the bike relatively easy to assemble. I followed the guide on the website, although a video would have been helpful. I did look for one but couldn't find it
Ordered on Monday and delivered on Wednesday. Excellent communication.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had the display module on my Puma hard tail e-bike fail while we were away on holidays and Maddi from customer service promptly express mailed a replacement unit to us and saved our biking holiday. I also dealt with her regarding questions I had with the advanced settings on the new display module and, while the display suppliers were not forthcoming with any manual, she spent a lot of time to find the information I needed. Very happy with the service.
They forgot about my order for a whole week And just after I messaged them, the package was ready for distribution the next day
Excellent product and a super fast arrival. The tracking of the package wasn't very clear and so I missed the first delivery attempt. Have had it for a couple weeks now and am very happy with the purchase. Bought as my mode of transport to work a couple times a week to get some more exercise in and works like an absolute treat. Will certainly keep my eye out for more sales in the future for the Commuter version.
Trying to phone and unhelpful email responses from Maddi [or no responses to questions I ask her] where I am obviously asking the questions I am because I cant find it on the website or simply don’t understand it or need further information and she just points me back to the website – which is extremely annoying and very unhelpful – talk about being on a hamster wheel!! Friday I was on hold to their Melbourne 03 number, I waited a while and was then cut off. I rang back straight away and the message on the answering service said I was cut off due to a lunch break. I waited a little while and called again thinking lunch would be over and I got another message saying… the lines are not manned.. So they had closed. As I have never owned an e-bike before or test ridden one and the bike I was enquiring about [commuter step-thru ebike] is on sale for ~$2k I wanted to ask some questions and knowing the experience I have had to date if something goes wrong under warranty how on earth do I get in contact with real people! Doesn’t appear that Customer service is a thing with Ignite, when I am a potential new customer and you are treated like this… Looks like I need to give up and look elsewhere as this is becoming way too hard and I feel customer service isn’t a priority to this organisation. I am also concerned that there isn’t one review on the product review website for this particular bike, makes me nervous to buy on top of the complete lack of ANY customer service. There is no access to test ride a bike anywhere in Perth on the weekend when us potential purchasers are not working. Maddie tells me…. Unfortunately as it is a warehouse they may not be able to run through how to use it as they do not come assembled unless you request this after you have ordered and they person helping with collection may not know how to use the bike themselves. Why not include the building of the bike as part of the purchasing process, doing this AFTER I have purchased the bike doesn’t leave me with any confidence that this would even happen after the experiences I have had to date with dealing with Maddi. Buyer beware, do your research people!! Buying and giving them your money for the initial purchase should be the easy part, heaven help there is any warranty repairs needed!!
Have had the glider ebike for a few weeks now and am really happy with it for the money. It looks good and does a great job of nipping around ! I would say however that if you ran out of battery you wouldn’t want to be heading up hill on it but it is certainly rideable on the flats. It came in good condition and is a good size (I’m 6 foot). It did come with a come with a brake bolt that was too long (touching the disk) and a couple of chips in the paint on the frame (very small). These are small issues for a solid bike so far. The brakes and belt drive are great features too! It’s the perfect commuter or bike to grab the shopping.
Ease of purchase and assembly - plus it is a great bike to ride
Love, Iove, love my Ignite e-bike Communter
Great service, and fast delivery to Newcastle! ❤️
Rideignite is an online review platform that facilitates the collection and management of customer feedback for businesses across various sectors. By providing a space for users to share their experiences, Rideignite aims to enhance transparency and trust between companies and consumers. This platform allows businesses to showcase their services while enabling potential customers to make informed decisions based on real user reviews. Targeting businesses of all sizes, Rideignite caters to organizations seeking to improve their online reputation and customer engagement. The platform is designed to streamline the review process, helping companies leverage customer feedback to drive improvements and foster loyalty. With its user-friendly interface, Rideignite empowers businesses to actively monitor and respond to reviews, ultimately enhancing their overall customer experience.
This profile hasn't been claimed by the business owner.