Rixos is hosting celebrations for…
Rixos is hosting celebrations for russian celebtities that promote war in Ukraine. Eternal shame! Unprofessional and poor marketing management!

Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
Rixos Hotels receives a mixed reception from guests, with many praising the stunning properties and attentive staff. Reviewers frequently highlight the exceptional service, noting specific employees who enhance their experiences, such as those at Rixos Palm and Rixos Premium Seagate.
However, numerous complaints arise regarding booking issues, room conditions, and customer service failures. Guests express frustration over incorrect pricing and poor responses to health-related cancellations, which detracts from their overall enjoyment. Additionally, some rooms reportedly require renovations, and maintenance issues, like broken air conditioning, have been noted. Despite these challenges, many still find the hotels beautiful and the facilities enjoyable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 76 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.0 | 3 |
| Apr 25 | 4.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveu...”
“We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | −5% | 76 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).
76 reviews of Rixos Hotels. Filter by what matters to you.
Rixos is hosting celebrations for russian celebtities that promote war in Ukraine. Eternal shame! Unprofessional and poor marketing management!
Русских много (( пьяных которые орут что мы захватим мир
Didn't like the hotel. Lots of Russians who make noise and walk around drunk!
Rixos Premium Bodrum Nie wieder!Dreckige Zimmer, Hotelsnlage sehr alt! Insgesamt kein 5 Sterne Hotel, Eher 3!
Quick answers to the questions people ask most.
To ensure your booking price is accurate, please verify the final cost on our official website, rixos.com, or contact our customer service team directly for confirmation.
If you're unable to travel due to health issues, please contact our customer service team as soon as possible to discuss potential modifications or cancellations to your booking.
Yes, you can request specific room types or special accommodations by contacting our hotel directly before your arrival. Availability may vary.
Amenities vary by location but generally include access to our fitness center, pool, and Wi-Fi. For details about specific amenities at the hotel you're interested in, please visit our website.
Rixos Hotels is committed to providing exceptional customer service. If you experience any issues during your stay, please contact the hotel's front desk immediately so we can make it right.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
Rixos Downtown Antalya.Such a beautiful hotel but the guest services staff is very unprofessional.Especially Yasmine, her answers have nothing to do with customer service at all. She told me I shouldn't have come to Rixos Antalya if I believe Turkey has terrorists?!
Reason of writing a review her is I completely lost trust in Tripadvisor Stayed in the Rixos Seagate Sharm El Sheikh twice in less than a month, and as an outside guest, have had also a dinner at their open buffet hotel - so total visits = 3 The hotel is horrible by all means (except staff at restaurants) 1. Have seen with my eye the same similar incident which one of the reviewers here wrote about a waitress flirting at her husband. Have seen the waitress exceeding all kinds of limits! 2. Dinner for an outside guest cost $100 per person with no alcohol, however, hot meals displayed and served cold 3. Dealing with reservation, you need to watch your debit card. Booked one month in advance, and for them to verity your debit card, instead of processing a symbolic value (like $1), they charge you the whole value! Not only, but they claim it is authorisation only, while you and I and the whole world knows that processing on debit cards means taking money from your bank! 4. Have done a mistake on booking.com, and instead of booking a room for 2 people done it for 3, and only noticed while checking into the hotel For the reception person - seeing 2 standing inform rod him - instead of informing booking.com and sort it for me, he charged me $621 per night per room!!!! Not only, and accommodated me in a room with an ugly extra bed, despite knowing that we are 2 only Moreover, gave me the keys after he insisted that I pay the wrong value, never offered me to show me where is the room 5. Guest relations are so so so smart. You write a review on tripadvisor, they will apology to you in writing on your inbox (behind the seen), but at the same time they will communicate with Tripadvisor and manage (taking advantage of some wording pitfalls in your review), and get the review removed!!! Ladies and Gents Beware, be carful, be alert...and reconsider!!!
We've always spent our vacation in Sharm El Sheikh but this time we've decided to follow our friends' suggestion and stay at Rixos Seagate Hotel and I like to inform you with my experience in the hotel. The first impression was that the hotel was so amazing and elegant but unfortunately I was shocked and not pleased due to the situation that happened with us while having dinner at A La Carte Restaurant. There was an employee there called Nariman or Nermine as far as I can remember who was smiling and looking at at my husband all the time, and she was acting awkwardly, so I thought she needs tips and that's why she acts in that silly way. Then she came to our table and started talking to my husband neglecting my presence as if I am not there. She started asking my husband questions like "Do you have a suitor for me looks exactly like you?" "I have a nice voice and I can sing for you a special song". After that the harassment started and she looked at my husband in an unacceptable way and when I told her that's enough and she has to stop, she replied by saying that she likes to joke with the guests and added that she's in a relationship with the department manager and when I asked her what the department name is, she said "Mahmoud". I wanted to talk to the department manager and complain to the hotel management but my husband refused because he didn’t like to make problem specially in our stay, but that's not an acceptable employee's level to work in such a known brand, five star hotel, so you must choose employees who have manners and polite to suit the name of your hotel. My husband and I were thinking of extending our vacation until the new year if we liked the residency, but we left on the intended checkout day and went to the Maldives for two weeks. We were very happy not to mention how politely the employees dealt with us there and we felt a huge gap in how the employees treated us at Rixos and there. I decided to write my review on Rixos website and tripadvisor but I couldn't because of the bad internet connection in the place we were in but now I am sharing my very bad experience with you from America in order to avoid the repetition of this situation with my friends or with other guests.
Just had the most disgusting dinner experience at Rixos Antalya. Cats are everywhere - INSIDE - and even fed on the table without the staff borthering. When confronted with complaints the hotel management is arrogant, rude and without any understanding. Thank you Rixos - I will never set foot there again!!!
Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
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