Didn't like their ras al khaimah…
Didn't like their ras al khaimah branch, very old furniture and dirty

Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
Rixos Hotels receives a mixed reception from guests, with many praising the stunning properties and attentive staff. Reviewers frequently highlight the exceptional service, noting specific employees who enhance their experiences, such as those at Rixos Palm and Rixos Premium Seagate.
However, numerous complaints arise regarding booking issues, room conditions, and customer service failures. Guests express frustration over incorrect pricing and poor responses to health-related cancellations, which detracts from their overall enjoyment. Additionally, some rooms reportedly require renovations, and maintenance issues, like broken air conditioning, have been noted. Despite these challenges, many still find the hotels beautiful and the facilities enjoyable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 76 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.0 | 3 |
| Apr 25 | 4.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveu...”
“We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | −5% | 76 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).
76 reviews of Rixos Hotels. Filter by what matters to you.
Didn't like their ras al khaimah branch, very old furniture and dirty
I stayed at Rixos Sharm a few weeks ago. Generally- not too great. Maybe I just was not used to the general service level in Egypt. Most staff are untrained and/or rude. The location is OK. Would not recommend.
Stayed at The Rixo Al Bhar 11th Nov for 2 weeks it seemed at first glance a really good hotel the brochure sold it too us & we checked the reviews yes food was good a little mundane & if you went late for your evening meal trying to find some if the dishes hot was very difficult Anyway most of the staff are a credit so good & they work so bloody hard long hours & most do it with a smile I had 2 massages OHMYGOD FABULOUS worth the money she did my back & all my aches & pains felt great afterwards. Here’s the down side of this hotel the rooms are so very VERY TIRED our room was poky the wardrobe was that small I couldn’t empty the suitcase & worst still had to leave it on the floor not even a suitcase bench to put it on The dressing table leg was broke The shower was leaking which I didn’t realise the floor soaked & I slipped in this tiny en-suite Worst still no balcony only a Juliette balcony which you have to pay for we thought we were getting a little bit of luxury in a hotel in Dubai We certainly wasn’t Hotel is definitely more for families it says there are adult area they are but a tiny tiny fraction is for adults. BRILLIANT for Families cannot fault them for that but not a couples hotel & certainly not a room to have without a balcony Would I go again to this hotel No mainly because it’s not a place for adults only far too many screaming kids Rooms are poor & dated the cost of our stay I expected a bit more luxury especially in the rooms
Quick answers to the questions people ask most.
To ensure your booking price is accurate, please verify the final cost on our official website, rixos.com, or contact our customer service team directly for confirmation.
If you're unable to travel due to health issues, please contact our customer service team as soon as possible to discuss potential modifications or cancellations to your booking.
Yes, you can request specific room types or special accommodations by contacting our hotel directly before your arrival. Availability may vary.
Amenities vary by location but generally include access to our fitness center, pool, and Wi-Fi. For details about specific amenities at the hotel you're interested in, please visit our website.
Rixos Hotels is committed to providing exceptional customer service. If you experience any issues during your stay, please contact the hotel's front desk immediately so we can make it right.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
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