Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
Rixos Hotels receives a mixed reception from guests, with many praising the stunning properties and attentive staff. Reviewers frequently highlight the exceptional service, noting specific employees who enhance their experiences, such as those at Rixos Palm and Rixos Premium Seagate.
However, numerous complaints arise regarding booking issues, room conditions, and customer service failures. Guests express frustration over incorrect pricing and poor responses to health-related cancellations, which detracts from their overall enjoyment. Additionally, some rooms reportedly require renovations, and maintenance issues, like broken air conditioning, have been noted. Despite these challenges, many still find the hotels beautiful and the facilities enjoyable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 76 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.0 | 3 |
| Apr 25 | 4.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveu...”
“We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | −5% | 76 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).
76 reviews of Rixos Hotels. Filter by what matters to you.
Mooi onderhouden complex in Ras al Khaimah, zeer schoon. Vriendelijke medewerkers o.a. Bright,Imalka en Joselle in het restaurant. De kamer is wel aan renovatie toe. Toen wij er waren was het erg druk, mede door het offerfeest. Heel veel kinderen, gelukkig waren er ruimtes waar alleen 16+ gold.
Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveurs du restaurant pour leur efficacité et leur gentillesse Une belle situation, entourée de jardins et d’un parcours de golf. Une excellente qualité de la nourriture avec un large choix. La plage est éloignée du complexe principal : Contrairement à certains hôtels en bord de mer, ici la plage n’est pas directement accessible à pied depuis les villas : La plage est assez réduite en taille, ce qui peut donner une impression d’espace limité surtout en haute saison. Pour rejoindre la plage, il faut prendre une navette ou un bus mis à disposition par l’hôtel. Cela peut être contraignant si vous souhaitez aller et venir plusieurs fois dans la journée. Si vous privilégiez un accès direct et facile à une plage spacieuse, ce détail peut être un inconvénient. En revanche, si vous recherchez un cadre calme, verdoyant avec un excellent service et que la plage n’est pas votre critère principal, le Rixos Golf Villas reste une très bonne option.
Quick answers to the questions people ask most.
To ensure your booking price is accurate, please verify the final cost on our official website, rixos.com, or contact our customer service team directly for confirmation.
If you're unable to travel due to health issues, please contact our customer service team as soon as possible to discuss potential modifications or cancellations to your booking.
Yes, you can request specific room types or special accommodations by contacting our hotel directly before your arrival. Availability may vary.
Amenities vary by location but generally include access to our fitness center, pool, and Wi-Fi. For details about specific amenities at the hotel you're interested in, please visit our website.
Rixos Hotels is committed to providing exceptional customer service. If you experience any issues during your stay, please contact the hotel's front desk immediately so we can make it right.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
Stayed in Rixos shark Al sheikh it was brilliant the services , activities & rooms it was just amazing I will definitely go back next year
Lovely week away - our 2nd visit to this hotel. The hotel itself is modern, clean and tidy and offers good facilities - the food was very good, with plenty of variety - although sometimes not always as hot as it could be. The staff and service were excellent particularly the waiter Abdul Mateen in the seven heights restaurant who looked after us every day - he couldn’t do enough for us and we really appreciated that he always tried to ensure we had the best experience in the restaurant. Ibrahim who we met the previous year was again on hand, welcoming and ensuring we had that 1-1 customer service which is always appreciated particularly as the staff in the restaurants are always rushed off their feet. Finally an excellent full body sports massage by Nadia in the Spa which was thoroughly enjoyable - the only point to be made here is that the prices for the treatments etc are incredibly expensive… but it’s always a nice treat whilst on holiday.
Rixos Premium Tekirova This hotel is truly amazing. I visited it on 2019 August and was so happy that when got back, week later, booked a room there for 2020 August. Hotel's environment and sing seeings and views are truly amazing especially when you walk at your room balcony and look it immediately stun you. Hotel room service was good and professional. But it has where to endeavor ( at least with that experience I faced ). Staff, receptionist workers and others was very friendly,helpful and very easy to communicate in any language. Entertainment team ..only good words for them. So friendly, so talkative, so energetic, so polite, so respectful, so thoughtful, not to importunate. All games was interesting by all meanings. If not them my holiday would be good, but very boring, especially as for young person. Evening shows was very interesting and probably made a big difference from other hotels evening. Other can't even compare by that. Only minus I can find is when walking to sea, there is many rocks, it's very hard to walk..
Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
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