Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
Rixos Hotels receives a mixed reception from guests, with many praising the stunning properties and attentive staff. Reviewers frequently highlight the exceptional service, noting specific employees who enhance their experiences, such as those at Rixos Palm and Rixos Premium Seagate.
However, numerous complaints arise regarding booking issues, room conditions, and customer service failures. Guests express frustration over incorrect pricing and poor responses to health-related cancellations, which detracts from their overall enjoyment. Additionally, some rooms reportedly require renovations, and maintenance issues, like broken air conditioning, have been noted. Despite these challenges, many still find the hotels beautiful and the facilities enjoyable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 76 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.0 | 3 |
| Apr 25 | 4.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveu...”
“We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | −5% | 76 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).
76 reviews of Rixos Hotels. Filter by what matters to you.
Just spent 15 nights at the Rixos on the palm, Dubai, absolutely stunning hotel and staff are amazing, very attentive and nothing is a problem. Enjoyable evening in Bar1 with a few drinks and live music. Was so good I have booked for my next trip in May 2026 which will be my 4 th stay in the hotel.
Hi I recently stayed rixos palm 25 feb for 6 nights.. what a fabulous hotel this is staff very friendly and attentive.. rooms were big and spotless.. around pool 3 life guards and free fruit.. lovely touch great entertainment every night and a pub.. and I can just say how good widiatam pool server was amazing employee of the month.. and guy at pool bar was amazing too sorry forgot to get his name.. will see you all in a month back again and looking forward to it…
I recently stayed at the Rixos Premium Seagate Hotel in December and the experience was excellent! This was mainly because of the intervention of Samir and his team to make it so special for my birthday. We had a lovely time and will come back and highly recommend the hotel and Samir and his team
Quick answers to the questions people ask most.
To ensure your booking price is accurate, please verify the final cost on our official website, rixos.com, or contact our customer service team directly for confirmation.
If you're unable to travel due to health issues, please contact our customer service team as soon as possible to discuss potential modifications or cancellations to your booking.
Yes, you can request specific room types or special accommodations by contacting our hotel directly before your arrival. Availability may vary.
Amenities vary by location but generally include access to our fitness center, pool, and Wi-Fi. For details about specific amenities at the hotel you're interested in, please visit our website.
Rixos Hotels is committed to providing exceptional customer service. If you experience any issues during your stay, please contact the hotel's front desk immediately so we can make it right.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
I had a fantastic stay at this luxurious hotel! The service was exceptional, and the high-quality décor added to the overall ambiance. One of the highlights was the variety of customer-friendly food counters, including fresh juice stations, which made dining a delightful experience. The food in the main restaurant was beautifully presented, and I appreciated the presence of a chef who guided guests—especially vegetarians—on ingredients. Though I initially intended to control my appetite, the tempting dishes made it impossible to resist! Initially, I was a bit disappointed with my room selection, as I booked a second-line room without fully understanding what that meant. While the room description mentioned it, I believe the hotel should provide more clarity—perhaps stating that second-line rooms are closer to the aqua park but require a 10–15 minute walk to the main entertainment areas, activities, and the beach. However, the management was very accommodating and offered me a first-line room for a reasonable upgrade fee, which was worth it for the added convenience. The spa was another highlight, offering free entry to steam rooms, saunas, and jacuzzis. I loved that they had both a ladies-only spa and a co-spa, catering to different preferences. Though slightly pricey, the overall experience was well worth the cost, delivering royal treatment and true luxury. Evenings at the hotel were delightful, with live music at the main restaurant during dinner and a beautifully lit open terrace bar with a fantastic ambiance and live performances. If I had one small suggestion, it would be to enhance the room furnishings to match the luxury standards of other five-star hotels in Cairo or Luxor. Nonetheless, my stay was truly enjoyable, and I would highly recommend this hotel to anyone looking for a blend of relaxation, entertainment, and top-notch service.
A very beautiful place. Thank you for the good treatment and the workers are more than wonderful
Our family recently stayed at Hotel Rixos Park Belek with friends, and it was an unforgettable holiday. From the start, Mr. Alper Baydan, our personal guest relation manager, provided outstanding service, handling all our needs with such care. He even organized a special birthday dinner for my 40th, which made the celebration truly memorable! The hotel’s food and drink options were top-notch, and every meal felt like a new culinary experience. We enjoyed plenty of activities, from yoga to boxing, and the evening shows were fantastic entertainment. Our kids loved the Rixy Kids Club, where the wonderful staff kept them happy and engaged, giving us a chance to relax. Overall, Rixos Park Belek offered the perfect mix of luxury and family-friendly fun. Huge thanks to Mr. Alper and the whole team—we can’t wait to return!
Highly recommend this hotel. We went for an all inclusive package here for 9 nights. Lovely Rooms, Great Facilities and Service. In Particular the Sports Exclusive club was a lot of fun. They put on activities such as morning Cycle Clubs around the island and Paddle Boarding was amazing. Mehdi and Can from Sports Exclusive club was soo friendly and made the club soo much fun and allowed me to do activities I never thought I would have ever done. I did personal training there too with Can who helped me a lot. Definitely want to go back.
We have returned from our visit to Rixos Raz Al Kamah Wow !!! We had an amazing holiday again. The hotel never fails. Food, service, entertainment and staff. We checked in to our room and it was spotless and so clean - and the service from our room assistant was impeccable and he was so attentive. But what makes our holiday so amazing for us is Mehdi and his gym team - Meril and the gang!! They go over and above for us on our stay - updating us with the daily activities and even let us know when the BBQ was on !! We like to train every day and Meril made Steve work hard so he made room for the lovely Al a carte. I tried the Ariel Yoga and Meril coached me to trust her with the moves ! Loved it. See you next year Mehdi and the Rixos staff Thank you so much xx Steve and Kerrie Jennings
Just back from a holiday at Rixos, The Palm, Dubai. Great hotel, fantastic service from all the staff. Plenty of choice in the restaurants, I'd advise booking the al-a-carte in advance as they appear to get booked quickly. Great gym and full activities program throughout the day. Will certainly return to this hotel on our next holiday to Dubai.
Rixos Gocek Rixos Göcek: Excellence Personified Nestled in a serene bay surrounded by pine forests and the turquoise waters of the Aegean Sea, Rixos Göcek is a slice of paradise where luxury and nature seamlessly blend. From the moment you arrive, you are greeted with a sense of calm and sophistication that sets the tone for your stay. The all-inclusive, adults-only concept ensures a tranquil and refined atmosphere, perfect for couples or those seeking a peaceful retreat. The attention to detail at Rixos Göcek is truly commendable. The staff goes above and beyond to cater to your every need, exuding warmth and professionalism that make you feel like a valued guest from start to finish. Maher - manager ensures your stay is of the highest standard , he is outstanding with customer service . The accommodations are nothing short of luxurious. Spacious rooms with modern, chic designs, some offering private terraces or direct pool access, provide the ultimate in comfort and relaxation. Each room is meticulously maintained, with thoughtful touches like plush bedding and high-end amenities. Recommendation - refurbishment of rooms is now required !! Dining at Rixos Göcek is an unforgettable culinary journey. The variety of gourmet restaurants offer everything from Mediterranean delights to Asian fusion, all crafted with the freshest ingredients. The breakfast buffet alone is a feast, with an incredible selection of local and international dishes. And, of course, the service at each dining venue is impeccable. One of the standout features of Rixos Göcek is the private beach. Accessible by boat, this secluded haven offers crystal-clear waters and pristine sands, perfect for a day of relaxation. Whether you're lounging by the beach or enjoying water sports, the experience is exceptional. The resort’s wellness offerings are also top-notch. The Anjana Spa provides a range of treatments that leave you feeling rejuvenated, while the well-equipped fitness center and outdoor activities ensure there’s something for everyone, whether you want to stay active or unwind. Rixos Göcek truly lives up to its reputation for excellence. From its breathtaking setting and luxurious accommodations to its outstanding service and world-class dining, every aspect of this resort is designed to provide an unforgettable experience. If you're looking for a place where luxury meets serenity, Rixos Göcek is the epitome of excellence personified.
We stayed 10 nights at the Rixos adults only Hotel in Sharm el Sheikh in March 2024. The hotel was very clean and very well layed out. The staff could not have done more for us. Always cheerful and all worked very hard. Our wine sommelier Arait was very knowledgeable and professional and was happy to advise us whenever we saw her around the complex. "Aladin" and all the taxi buggy drivers would always stop and offer us a lift even if we weren't at the designated stops and remembered who we were. The pool service with the waiters on inline skates meant we didn't need to wait long for our order of drinks and would always find us a couple of sun beds and umbrella and table no matter what time of day. The food was good overall. The Italian restaurant needed an Italian trained chef as some food was pretty tastless. Only main criticism was the almost impossible booking system for the a la carte restaurants. You can book using the QR code given to you on check in. What they don't tell you is that you can only book up to 1 night in advance and only the chosen restaurants they offer you as not all the restaurants are open every night. If you don't book before 9 in the morning you stand very little chance of getting one for the following night even though they only seem to run all the restaurants at 50% capacity. Very generous measures of alcohol and the evening entertainment was mostly brilliant, aimed at all ages. Good shuttle bus along the coast to the Rixos Seagate so good to pop over for the day and visit the water park. You can also book their restaurants here from Rixos. Mostly it's the lovely staff from cleaners to managers who made this a brilliant holiday. We would highly recommend this hotel and if we ever visit Sharm el Sheikh again we will definitely book Rixos again.
We stayed at Rixos Hotel in Dubrovnik ( Croatia ). By far it was the best hotel we ever stayed in !! Everything you want to have a pleasant stay ! Clean and very nice room, friendly and helpfull staff, large variety and fresh food and also a lot of other things to do. Highly recommend this hotel !!
I have had an amazing time, definitely worth the money. The employees are lovely especially Andrew
The resort was excellent, food was amazing tasty and the customer service was extremely beautiful. They were always giving service with a smile and ask if you want any more. Turquoise buffet restaurant was exceptional, all the workers were respectful Had an amazing time coming back again. I will highly recommend. Big thank you to all the staff. Maggie, came for 50th birthday party.
I stayed in the hotel for 7days, the staffs were so polite, and the service couldn't be fault at all. The food was superb, the hotel was cleaned and everyone was so helpful. I would recommend this hotel for anyone that's thinking of coming, you would even be served more than what you've paid for!
Rixos Premier Belek: Probably the best hotel I’ve been to for the price. Super clean, great food, awesome room, fantastic staff, great beach and pools. Going back as soon as possible with the rest of the family.
Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
This profile hasn't been claimed by the business owner.
