Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
Rixos Hotels receives a mixed reception from guests, with many praising the stunning properties and attentive staff. Reviewers frequently highlight the exceptional service, noting specific employees who enhance their experiences, such as those at Rixos Palm and Rixos Premium Seagate.
However, numerous complaints arise regarding booking issues, room conditions, and customer service failures. Guests express frustration over incorrect pricing and poor responses to health-related cancellations, which detracts from their overall enjoyment. Additionally, some rooms reportedly require renovations, and maintenance issues, like broken air conditioning, have been noted. Despite these challenges, many still find the hotels beautiful and the facilities enjoyable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 76 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.0 | 3 |
| Apr 25 | 4.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveu...”
“We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | −5% | 76 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).
76 reviews of Rixos Hotels. Filter by what matters to you.
Currently staying at Bab Al Bahr hotel. I was experiencing IT connection problem to confirm a UK booking. Many thanks to hotel IT department for discovering the receiver site was down and I was able to make alternative arrangements.
I have had an amazing experience staying at Rixos! The resort was super clean and the staff have been lovely and so helpful! The chefs in the main restaurant went out of their way to make us delicious vegetarian meals and looked after us very well! The chef in the Indian restaurant was very kind to make us a delicious vegetarian meal! Would highly recommend this hotel for a great vacation!
We had the best holiday ever at Rixos Marina Abu Dhabi. We were upgraded by Arman at the reception giving us a sea view room positioned on the 32nd floor. Needless to say that the view was breathtaking. In addition, Arman negotiated an incredibly good price for us for the dinner buffet. The food was exceptional - oysters, sushi, so many different fish, fresh pasta, lamb chops made right before your eyes and many many more. We were treated very well by the staff at the cafeteria, (especially by Suhaila) who gave us complementary baklava and drinks on the day of our arrival. We were even given an extra single bed (by Farida at the reception) free of charge, which made our stay even better. The cleaning staff was so polite as well, especially Anggri and Widi, who took the time to make animals out of towels. The three pools and the outdoor space were amazing. The private beach was also a pleasant feature and we went there a lot. I liked the fact that we were not fighting for sunbeds like in other even 5-star hotels. There was enough space for all the guests and it didn't feel cramped. It was sparkling clean everywhere and the staff makes you feel like a royalty. We made a safari trip in the desert as well arranged by Anna and it was great. Our driver was Mohammed Rashid from India and he was a very intelligent and knowledgeable guy.
Quick answers to the questions people ask most.
To ensure your booking price is accurate, please verify the final cost on our official website, rixos.com, or contact our customer service team directly for confirmation.
If you're unable to travel due to health issues, please contact our customer service team as soon as possible to discuss potential modifications or cancellations to your booking.
Yes, you can request specific room types or special accommodations by contacting our hotel directly before your arrival. Availability may vary.
Amenities vary by location but generally include access to our fitness center, pool, and Wi-Fi. For details about specific amenities at the hotel you're interested in, please visit our website.
Rixos Hotels is committed to providing exceptional customer service. If you experience any issues during your stay, please contact the hotel's front desk immediately so we can make it right.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
We are just returning from 10 nights at Rixos on the Palm in Dubai - exceeded my expectations by far - spotlessly clean and staff could not do enough for you especially Javeed - will definitely be going back
Had a great time in the Rixos Dubrovnik, excellent service by the staff we had the pleasure of speaking to. From our arrival where Marco took our bags to the room, to Sergan who served us well in the sports bar and always chatted to us when he saw us around the hotel, it was just perfect. Diana was very attentive each morning at breakfast supplying my husband with numerous cups of coffee and Kristijan helped sort out our bill when we sadly had to leave. The rooms were clean and all the areas were always being serviced by the staff. The spa area is another great addition to the hotel and with an indoor pool available whilst the days aren’t so hot, you really don’t need much else. We found the food at breakfast and the evening buffet to be of excellent quality and the chefs in particular took great pride in what they did. If something wasn’t available they would go out of their way to ensure you were happy and would fetch it, if it wasn’t laid out.
Would highly recommend Rixos the Palm had an amazing 7 night stay. John from Philippines (bar area) looked after us perfectly with faultless service, lovely hardworking man! Massive thanks also to Elliot and Mudassir for being so welcoming, friendly and helpful they made the stay one to remember. We will definitely be back :) Kind regards, Georgia Clow London UK
Stayed at the Rixos bab Al bahr in Ras Al khaimah Dubai and it was amazing! Food was the best we’ve ever seen in a buffet, even beating all the hotels we’ve stayed at in the Caribbean! In fact, we preferred the food in buffet to the Al a carte restaurants. I am gluten free and had my own personal head chef walk around with me to show me what I could eat and not. And the choice was above and beyond i imagined! Thank you sherif! Lovely man! ☺️ We were also looked after by Mohammed, Aymen, Depak, Fahad and others who Treated us like royalty! And they loved our grandchildren! Always there with a “high 5” every day!! The coffee bar was wonderful with the best cappacinos which I enjoyed first thing in the morning! Lovely staff here too! Reviews that complain that the hotel looks tired are not to be taken seriously! It is in the style of Art Deco so was stylish in my opinion! Hope to go back and see the staff again! 😍😍☀️☀️
Lovely hotel in Belek- one of the best hotels I have stayed in could not recommend this place enough,
We spent some fantastic vacations at Rixos Sharm El Sheikh in December 2021. Great impressive complex, extremely attentive, friendly staff, fantastic cuisine with excellent food - both main restaurant and in the specialty restaurants. Remarkable the spa area. Entertainment program professional, though heavily geared to Russian guests. We were so taken that we booked another trip to Rixos Sharm El Sheikh during our stay. An absolute recommendation. Egypt-experienced, it was for me the most pleasant stay in this country so far.
We recently stayed at the 5 Star Rixos hotel in Ras Al Khaimah. We booked a ten day stay for my husband’s 65th birthday. We arrived at 0200 and booked into our room. We didn’t have the best start as I’d specifically requested a quiet premium room but found ourselves in a room which looked a bit tired and was situated as close to the kids pool as was possible. However, we asked to be moved following morning and were really pleased with the way the hotel dealt with our request. Our new room was fabulous and the stress levels plummeted. Our only general disappointment was the advertised ‘minibar in room’ was only stocked with a couple of packets of cheap childrens snacks and a couple of mixer size soft drinks ( also water ). We’d anticipated a beer or G&T on the balcony but it’s not what these minibars are stocked with. The hotel and staff are superb, there’s little not to like. The food is exceptional and the beers and spirits are premium labels, not obscure cheap brands. As it is an all inclusive resort hotel the only problem we had was fitting back into our clothes for the journey home ! The speciality restaurants were all easily booked and all very good quality. We sat outside in the warm evening air, the atmosphere at all the restaurants was very pleasant. The entertainment didn’t grab us too much but we’re used to cruising so it wasn’t really that important to us. It all looked like good family fun and quite professionally done. The only odd thing we noted is that the big deep sofa chairs are grouped in a way that really reduces the available seating capacity around the main stage. Two people can easily take up six seats and with nowhere else to sit comfortably we didn’t bother in the end, otherwise might have sat with a nice relaxing G&T while we watched the shows and the world go by. The hotel has a lot of staff. They’re everywhere and always friendly,polite and helpful, full marks to whoever is in charge of training ! The swimming pools sometimes had more lifeguards than swimmers and they were all highly attentive, no doubt very reassuring for those with small children. One minor irritant (but also aware this is a family hotel and we were a bit older than the main core of family groups) was the incessant whistle and clapping noises that came from the pool while the morning fitness events were taking place. The hotel is split into three blocks which form a bit of an ‘arena’ around the pool which makes any noise bounce around a bit. Otherwise all very peaceful - but also noting they the hotel was running at much reduced capacity. One point of note was the amount of good quality sun beds available, both around the pool and on the beach, finding one was never a problem. The whole hotel was spotless and everywhere you look someone is sweeping or wiping. Everyone was very compliant with mask wearing but in the event of forgetting to wear one, especially in the restaurant, a member of staff would either politely make you aware or offer you a mask. There were a number of readily supplied mask stations around the hotels, always available and readily supplied. We had a day out at the Dubai Expo, the hotel concierge service was first class, organising taxis and providing local transport details. As with just about everything we experienced, nothing was too much trouble for the staff. A lot of reviews pick out individuals to mention specifically but we’d prefer to give a special mention to everyone we came across, rather that miss out anyone who also deserves a shoutout. The service really is good here, it was just a shame we couldn’t all see each other smiling with the infernal but necessary masks. Well done Rixos, you weren’t perfect but you were pretty close. We’ll come back again and happily recommend to anyone who asks.. Thanks for a lovely stay.
I stayed there this summer in Turkey. The experience was great. The food was very delicious. The staff in the hotel was always friendly and happy to assist in anything I would ask for. I recommend this hotel and will come back some other time.
Great hotel in Tekirova Turkey!
Stayed for 2 nights, and I can say, the best we had from 8 years staying in Dubai. Clean and superv client service!
Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
This profile hasn't been claimed by the business owner.
