Buy a £15 ticket and pay 27% surcharges
Buy a £15 ticket and pay 27% surcharges

Sadler's Wells is a prominent dance organization based in the UK, known for its commitment to showcasing dance in all its forms. The company operates four theatres—Sadler’s Wells Theatre, Lilian Baylis Studio, Sadler’s Wells East, and Peacock Theatre—where it hosts a diverse range of performances, including contemporary dance, ballet, and community events. Sadler's Wells aims to inspire audiences through its programming and offers a variety of activities that cater to individuals of all ages and backgrounds. The organization provides a platform for both established and emerging artists, facilitating the exploration of dance through live performances and digital initiatives. Its customer base includes dance enthusiasts, local community members, and families seeking cultural experiences. With a focus on accessibility, Sadler's Wells strives to make dance available to a wider audience, ensuring that everyone can enjoy and engage with the art form.
Reviews for Sadler's Wells reveal a mixed sentiment among patrons. Many customers praise the theatre for its excellent dance performances and customer service, highlighting shows like Pina Bausch and Alvin Ailey as standout experiences.
People appreciate the reasonable ticket prices when booking directly, often noting that they are lower than those from ticket merchants. However, significant complaints arise regarding the membership team, which reviewers describe as unhelpful and poorly communicative. Issues with ticket surcharges and a lack of accommodation for customers unable to attend due to illness further contribute to dissatisfaction. While the quality of shows remains a strong point, the overall experience is marred by frustrations with the membership and ticketing processes.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 3.1 | 9 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 2.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 9 most recent reviews.
“Their prices are at list 10% lower than from tickets merchants”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.1 out of 5 (fair) | 67 out of 100 | — | 9 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,060 |
Bottom line: Sadler's Wells is #5 of 5 on overall rating in this group.
9 reviews of Sadler's Wells. Filter by what matters to you.
Quick answers to the questions people ask most.
Yes, Sadler's Wells is a legitimate company with numerous reviews from real customers. The venue has received a mix of ratings, indicating both positive experiences with shows and some concerns about customer service.
No, Sadler's Wells is not a scam. It has verified reviews that reflect genuine customer experiences, with feedback indicating both excellent shows and some issues with ticketing and customer support.
Sadler's Wells primarily offers dance performances and theatrical shows, featuring a wide range of renowned artists and productions. Customers appreciate the quality of performances, although some have noted issues with specific shows.
Ticket prices at Sadler's Wells vary, with some customers finding direct booking to be cheaper than third-party sellers. However, there have been complaints about high surcharges on certain low-priced tickets.
Customers can reach out to Sadler's Wells through their official website for inquiries and assistance. However, reviews indicate that some users have experienced challenges with response times and communication.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 44% are 1–2★.
Sadler's Wells is a prominent dance organization based in the UK, known for its commitment to showcasing dance in all its forms. The company operates four theatres—Sadler’s Wells Theatre, Lilian Baylis Studio, Sadler’s Wells East, and Peacock Theatre—where it hosts a diverse range of performances, including contemporary dance, ballet, and community events. Sadler's Wells aims to inspire audiences through its programming and offers a variety of activities that cater to individuals of all ages and backgrounds. The organization provides a platform for both established and emerging artists, facilitating the exploration of dance through live performances and digital initiatives. Its customer base includes dance enthusiasts, local community members, and families seeking cultural experiences. With a focus on accessibility, Sadler's Wells strives to make dance available to a wider audience, ensuring that everyone can enjoy and engage with the art form.
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