Pelayanan yang sangat baik
Pelayanan yang sangat baik

Sakura Mobile is a telecommunications provider specializing in SIM cards, eSIMs, portable WiFi devices, and home internet solutions for both travelers and residents in Japan. The company offers a variety of plans designed to meet the needs of different users, ensuring convenient connectivity across the country. With a focus on English-speaking support, Sakura Mobile aims to provide a seamless experience for international visitors and locals alike. The company's services include options for short-term travelers, such as prepaid SIM cards and portable WiFi rentals, as well as monthly mobile and internet plans for residents. Sakura Mobile is known for its reliable network, boasting extensive coverage throughout Japan, and offers easy pickup options at major airports and hotels. With a commitment to customer service, the company assists users with technical support and setup, making it a trusted choice for mobile connectivity in Japan.
Sakura Mobile receives high praise for its excellent customer service and easy setup process, with many reviewers highlighting the quick responses and helpful staff. Customers appreciate the efficient booking procedure and the quality of the mobile services, noting that the SIM cards provide good coverage and high speeds.
However, some users express frustration with communication, particularly when relying solely on email, which can lead to delays in responses. A few complaints also mention issues with mobile Wi-Fi performance. Despite these minor drawbacks, the overwhelming sentiment is positive, with many recommending Sakura Mobile for its reliable service and user-friendly experience. Overall, Sakura Mobile is well-regarded for its service quality and ease of use.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 670 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.3 | 12 |
| Oct 24 | 4.7 | 27 |
| Nov 24 | 4.5 | 162 |
| Dec 24 | 4.7 | 104 |
| Jan 25 | 4.8 | 39 |
| Feb 25 | 4.2 | 23 |
| Mar 25 | 4.6 | 35 |
| Apr 25 | 4.8 | 61 |
| May 25 | 4.7 | 44 |
| Jun 25 | 5.0 | 38 |
| Jul 25 | 4.9 | 39 |
| Aug 25 | 4.6 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very good deals and amazing customer service”
“I did not receive a warning that I was running out of data and then once I ran out I didn’t even have the bandwidth t...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | +4% | 670 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.8 out of 5 (fair) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 1.0 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | — | — | 1,060 |
Bottom line: Sakura Mobile is #2 of 5 on overall rating in this group.
500 reviews of Sakura Mobile. Filter by what matters to you.
Over a year ago
Very good deals and amazing customer service.
Over a year ago
Nothing bad but is hard to communicate only via email ONLY, since the reply process sometimes goes up to 24 hours from your end.
Over a year ago
Easy, fast, efficient ! The booking procedure is super easy, customer care is top, prompt response. I recommend it!
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Pelayanan yang sangat baik
Very good deals and amazing customer service.
Nothing bad but is hard to communicate only via email ONLY, since the reply process sometimes goes up to 24 hours from your end.
Easy, fast, efficient ! The booking procedure is super easy, customer care is top, prompt response. I recommend it!
The process of getting and setting up a SIM for my phone was done quickly and efficiently. The staff member I dealt with was very capable and friendly. Highly recommend.
Quick response, easy solution and polite attitude.
I have no yet used the pocket wifi I rented, I will be travelling to Okinawa in a few weeks and I will be using it there I had made a mistake in the mailing address and when I corrected it, they inmediately changed it to the right one They answered my email very kindly and I was surprised it was a person, not a bot!
The process has been clean and it's been pretty fast! Very cool!
Super helpful, quick reply. Thanks again!
Mobile network is fine but the mobile wifi is terrible.
Sakura Mobile responded quickly to my questions, they were able to address my questions and concerns in a timely manner. I had a slight issue where I had the unit delivered to the wrong terminal, Sakura Mobile was able to take the Wi-Fi unit and deliver it to its final destination at the hotel that my daughter was staying at. This was all done in the span of less than 24 hours! I can recommend Sakura Mobile as their customer service is bar none the best and most attentive. Thank you Sakura Mobile for making sure all my questions answered, and my Wi-Fi unit delivered in a timely manner. You have exceeded expectations.
Quick response and were able to solve my problem with 1 e-mail, even in english!
I am still waiting for the second email with the QR instructions This is very urgent and needs to be resolved immediately
Great, prompt customer service. I am very happy to have preordered pocket wifi for Japan from Sakura mobile. Representative Kana is respectful and knowledgeable. Thank you for your services.
Chose this eSIM as reviews suggested it was more Japan specific and that sometimes general international eSIMs aren’t great here. It has been seamless since we arrived on the runway at Haneda airport and continued to be throughout the last 8 days in both urban and semi rural areas. No apparent lagging and has very often been far better than hotel / Air BnB wifi.
2025 JET: Easy to get my things at the orientation hotel, everything was included, no issues with my phone or connecting. I am in inaka in Hokkaido, sometimes the internet is slow, but it may be due to location factors or time of day. I like that they already prepared a return service for the device if I need to. I was nervous at first, but I will definitely recommend to the next JET taking my spot.
You understood my question perfectly and explained it in an easy-to-understand manner. Thank you very much!
Sakura Mobile staff picked up the phone so quickly. They all spoke perfect English and were very helpful and intelligent. Even when the call got disconnected , they called me back. Moving to a new apartment is very stressful but Sakura mobile definitely helped me to relax a bit. I have lived in Japan for 20 years & things can be so stressful for foreigners. Thanks for your help. The modem arrived in one day. I couldn’t believe it. It also connected so easily and it works great for streaming and everything. I have zero problems. I will give Sakura Home Internet my money everyday all day !
Sakura provides a variety of affordable options for your stay in Japan. I have been a happy user of their services and highly recommend their products to anyone wanting the convenience of having unlimited data during your stay. Convenient to pick up at the airport, and if purchasing a sim card, this can be picked up at the airport and then carefully disposed of afterwards. Thank you Sakura for your help during my time in Japan :)
Sakura Mobile is a telecommunications provider specializing in SIM cards, eSIMs, portable WiFi devices, and home internet solutions for both travelers and residents in Japan. The company offers a variety of plans designed to meet the needs of different users, ensuring convenient connectivity across the country. With a focus on English-speaking support, Sakura Mobile aims to provide a seamless experience for international visitors and locals alike. The company's services include options for short-term travelers, such as prepaid SIM cards and portable WiFi rentals, as well as monthly mobile and internet plans for residents. Sakura Mobile is known for its reliable network, boasting extensive coverage throughout Japan, and offers easy pickup options at major airports and hotels. With a commitment to customer service, the company assists users with technical support and setup, making it a trusted choice for mobile connectivity in Japan.
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