Quality of communication and resolution…
Quality of communication and resolution poor. products and pricing good.
Salon Style is an Australian-based online retailer specializing in professional haircare products. The company offers a wide range of items, including shampoos, conditioners, leave-in treatments, and styling products from well-known brands such as Milk_Shake, KMS, and Matrix Biolage. With a focus on quality and effectiveness, Salon Style caters to consumers looking for high-performance haircare solutions, suitable for various hair types and needs. Targeting both individual customers and professionals in the beauty industry, Salon Style provides convenient online shopping with flat-rate shipping across Australia. The platform is designed to make high-quality haircare accessible, with promotional offers and curated product selections to enhance the shopping experience. By prioritizing customer satisfaction and offering professional-grade products, Salon Style aims to meet the demands of haircare enthusiasts and industry professionals alike.
Salon Style receives overwhelmingly negative feedback from consumers, with many expressing frustration over poor service and communication. While some reviewers appreciate the great range of products at affordable prices, this positive sentiment is overshadowed by complaints about unfulfilled orders and lack of response from the company.
Numerous customers report having paid significant amounts, such as £1500, only to receive no updates or incorrect items, leading to claims of being scammed. The absence of effective customer support, including ignored emails and no contact number, further exacerbates the dissatisfaction. Despite a few mentions of reasonable shipping times in the past, the current sentiment reflects a significant decline in service quality. Overall, the majority of reviews indicate a strong sentiment of disappointment and distrust towards Salon Style.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 18 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | — | 0 |
| Sep 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 18 most recent reviews.
“I was supplied with the wrong product in my order”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cosmetics & Makeup.
| Company | Overall | Legit | Delivery | Value | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 2.3 out of 5 (poor) | 3.0 out of 5 (fair) | 1.7 out of 5 (poor) | — | 18 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | +2% | 88 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | — | — | +3% | 87 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | −2% | 1,000 |
Bottom line: Salon Style is #5 of 5 on overall rating in this group. On quality, Pampa scores higher (4.8 vs 1.7).
18 reviews of Salon Style. Filter by what matters to you.
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Salon Style is an Australian-based online retailer specializing in professional haircare products. The company offers a wide range of items, including shampoos, conditioners, leave-in treatments, and styling products from well-known brands such as Milk_Shake, KMS, and Matrix Biolage. With a focus on quality and effectiveness, Salon Style caters to consumers looking for high-performance haircare solutions, suitable for various hair types and needs. Targeting both individual customers and professionals in the beauty industry, Salon Style provides convenient online shopping with flat-rate shipping across Australia. The platform is designed to make high-quality haircare accessible, with promotional offers and curated product selections to enhance the shopping experience. By prioritizing customer satisfaction and offering professional-grade products, Salon Style aims to meet the demands of haircare enthusiasts and industry professionals alike.
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