Easy procedure from start to finish
Easy procedure from start to finish

Secure Trust Bank PLC is a UK-based retail bank that has been serving customers since 1952. The company specializes in providing a range of financial products, including personal savings accounts, fixed-rate bonds, and cash ISAs, designed to help individuals save for the future. With competitive interest rates, Secure Trust Bank caters to over a million customers, focusing on transparency and customer service. In addition to personal banking, Secure Trust Bank offers various business finance solutions. These include asset-based lending, property development, and property investment financing, aimed at helping businesses unlock working capital and achieve their financial goals. The bank is committed to providing tailored financial solutions that meet the diverse needs of both individual and business clients, ensuring a secure and reliable banking experience.
Secure Trust Bank PLC receives predominantly positive feedback, with many reviewers praising its easy-to-use app and competitive rates. Customers appreciate the efficient and friendly service, highlighting clear communication and prompt responses to inquiries.
The bank is often described as a reliable option for savings, with several users noting their satisfaction with the overall experience. However, some consumers express frustration over the practice of reducing interest rates for existing customers while offering better rates to new clients, which has led to dissatisfaction among a few. Additionally, there are mentions of difficulties in accessing telephone banking services. Overall, Secure Trust Bank is viewed positively, with a strong emphasis on its user-friendly features and good customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 60 | 100% | -0.5 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.7 | 11 |
| Jul 25 | 4.3 | 8 |
| Aug 25 | 4.3 | 30 |
| Sep 25 | 4.2 | 11 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Easy and straightforward to communicate with and offer good rates”
“Have recently set up a JOINT Access Account with Secure Trust Bank”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 60 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.0 out of 5 (fair) | 3.3 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.9 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Secure Trust Bank PLC is #4 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 4.3).
60 reviews of Secure Trust Bank PLC. Filter by what matters to you.
Very easy to use website when opening an account. Also it is easy to access documents relating to one's accounts. Good rates of interest for savers.
Have recently set up a JOINT Access Account with Secure Trust Bank. Made several deposits so far. HOWEVER, when I needed to go online to make a withdrawal I was told that I could not make a withdrawal in my own security field. Had to somehow get "permission" or authorisation from the other joint account holder. That is also very top heavy in that the other joint account holder would have to phone in or secure message agreement to make any withdrawal! I have banked online for years, and have numerous other joint accounts where, in setting up the account, it is agreed or accepted that each of us can make withdrawals on our own application using our discreet security details. This is supposed to be an "ACCESS" account, but this clumpy method is hardly that when one needs to pay in, and withdraw speedily. We have, sadly, instructed to close the account.
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I am surprised to to have been asked to reveiw Secure Trust Bank as I have been dead for six years. Secure Trust Bank was advised of my death and my executors forwarded all necessary probate documents to close my accounts at the time. In 2022 after receiving emails about erroreous tax statements a fomal complaint was made to the bank. Again in February 2025 the bank was contacted to complain about an email received about a reduction in interest rate for a closed account. Undeterred Secure Trust Bank are now asking me to reveiw their performance! If this is an example of Secure Trust Bank's data system, it raises the question - How safe is your personal information with Secure Trust Bank?
Easy to open account just an easy experience.
Very strong security
Can get on line easily and can always speak to someone on the phone
Straight forward & simple operation of the account All instructions acted upon promptly
Good interest rates and good on line banking
They wrote to me with a pure HTML e-mail, and then wonder, like most banks, why there are so many phishing e-mails around. If they stuck to plain text the scammers could not hide fake links and copy bank logos etc.
Easy to use access to data and income to enter. However on occasions can not get entrance to cells to be updated, so have to re-enter several times to achieve what’s wanted.
A trustworthy organisation. Easy to access online. A real UK based human being to talk to if you need clarity or advice. Good interest rates & a wide range of products
Secure Trust has worked well for us. Helpful Staff & up to date products with reasonable interest rates.
Secure Trust Bank PLC is a UK-based retail bank that has been serving customers since 1952. The company specializes in providing a range of financial products, including personal savings accounts, fixed-rate bonds, and cash ISAs, designed to help individuals save for the future. With competitive interest rates, Secure Trust Bank caters to over a million customers, focusing on transparency and customer service. In addition to personal banking, Secure Trust Bank offers various business finance solutions. These include asset-based lending, property development, and property investment financing, aimed at helping businesses unlock working capital and achieve their financial goals. The bank is committed to providing tailored financial solutions that meet the diverse needs of both individual and business clients, ensuring a secure and reliable banking experience.
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