Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
Spafinder receives mixed feedback from consumers, with 42% positive and 53% negative reviews. Many customers appreciate the ease of purchasing gift cards and highlight the excellent customer service, noting that representatives are often courteous and responsive when issues arise.
Some reviewers share positive experiences regarding the resolution of problems with gift cards, indicating that the company has effective safety measures in place. However, a significant number of complaints center around the unreliability of gift cards, with several customers reporting that their cards were either inactive or not accepted at various locations. Additionally, issues with unresponsive customer service and difficulties in using eGift cards are common frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 286 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 3.9 | 7 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 4.7 | 7 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 286 most recent reviews.
“Activating it was quick and easy, and finding a nearby spa was just as simple”
“I tried reaching out to customer service a couple of times and never got a response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +5% | 286 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Spafinder is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.2).
286 reviews of Spafinder. Filter by what matters to you.
I had a fantastic experience using my gift card! Activating it was quick and easy, and finding a nearby spa was just as simple. My husband got me this card, and I couldn't be happier with it. The customer service team was also amazing—friendly, helpful, and made sure I had all the information I needed. It was a relaxing, stress-free experience from start to finish!
Extremely helpful and makes life way easier.
Second time calling for the same issue. The first person wasn't helpful, the second one was
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 53% are 1–2★.
right off the bat the website is glitchy at best. Evert time I type my location it will default to the same spas no matter how fare from me. my location is in a major city, so there "should" be tons of options. Amazingly I takes me to the same spas. This also happens when I list a different city like Washington DC. you guessed it, it reverts back to the same spas. Avoid this gift card scam, that simply counts on you getting frustrated and giving up, allowing them to collect some effortless cash. ALSO, if you read the customer comments and the Spa Finder response, it is a cut and past with 'updates' the same day. This I garbage.
I initially had issues with my gift card. Spafinder's response was quick, they kept in contact with me, and it was resolved. Very satisfied with this company. Will purchase from them again. Thank you.
The service it’s great . The answering fast and give you good information.
The card I had was not accepted two separate times. I contacted customer service, and the agent agreed to send me a new card. The experience was excellent!
Very frustrating experience. I received a spafinder gift card and finally tried to use it after finding a local massage parlor on their website that said it accepted one time use cards. After receiving the service I went to pay with my card and the vendor could not get her card reader to accept the gift card. She offered no other solutions and seemed to have no way to rectify this with spafinder, so I had to pay for the massage out of pocket (the only reason I booked this massage was to USE this gift card). I sent a message complaint through the spafinder website the day of the service which says you will receive a response within 3 days. It has now been over a week with no response. I tried the online chat and no one answers. I called and cannot get ahold of anyone. Is this a real company? What a joke.
Speedy responses, professional customer service. Handled my issue quickly and efficiently.
I placed an order for (3) $250 egift cards on 11/29 and within a couple hours I received a link for the 3 egift cards. Two of the links worked, but one of them returned an error 400 on the destination website, and I tried multiple computers, browsers and my phone with different internet providers and they all had the same issue. I examined the links manually, and saw nothing incorrect that I could distinguish (I've had some companies forget a . or other obvious character in the links before). I contacted Spafinder multiple times in the last day and the clueless customer service constantly resends the same links in the email, after I clearly explained it was not an issue on my side. I am on hold for the 4th time with customer service as my wife was going to the tomorrow. If they do the same thing again, I'll be filing a chargeback for $250. I know everywhere they need to cut costs wherever they can, but poor customer service will eventually catch up to them and be the nail in the coffin for the business. 12/3 Update: I responded to Spafinder with additional info, and have not heard anything more. The last attempt with customer support resulted again in being resent the same invalid link. Two of them have been used, if this does not get resolved by 12/5, I will be initiating a credit chargeback for the appropriate amount of the 3rd gift card. Update 12/9/2024: I have received MULTIPLE emails from BHN Customer service and have replied at least 3 times. They kept sending the same request for my contact info, and it was provided each time. Now I got an email today stating they are closing my case since I never responded. Why is this so difficult? I cannot believe even the escalation team is inept? Do they check spam filters?
Easy to contact Fast service Knowledgeable
The customer service girl who helped me was awesome. She was caring and knowledgeable.
Great experience
Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
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