Reviewers generally praise Square for its user-friendly interface, reliable technology, and effective support for small businesses. Many customers highlight the ease of processing payments and the quick access to funds, making it a dependable choice for managing transactions.
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The fair processing fees and constant updates to the system are also appreciated, contributing to a positive overall experience. However, some users express frustration with the dashboard's usability and report issues with account deactivation without warning, which can be alarming for business owners. Additionally, there are mentions of limitations regarding certain features, such as scales, leading some to consider alternatives. Despite these concerns, the majority of feedback reflects a strong satisfaction with Square's services.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.3
160
100%
+0.3
● Low
4.3 / 5 overall
=
160 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.5▲ 0.3
12-month avg
4.3
All-time
4.3
Category avg
2.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jun 25
4.2
90
Jul 25
4.2
10
Aug 25
—
0
Sep 25
4.5
60
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
Top praiseof 131 positive reviews
Easy to use40%
53 mentions
Customer service20%
26 mentions
Fast & efficient8%
10 mentions
Website & app7%
9 mentions
“The hardware is very easy to use and reliable”
On “Easy to use” · Sep 15, 2025
Top complaintsof 23 negative reviews
Customer service43%
10 mentions
Account issues43%
10 mentions
Response time22%
5 mentions
Payment issues22%
5 mentions
“The scale interface is slow and they just added a requirement for the scale to zero out in between each item so we ar...”
On “Customer service” · Sep 13, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
Overall rating and review count for this company and similar companies
Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses.
If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds.
This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.
Twice I have logged into Square to refund my customer. Twice, Square has taken the refund for my customer and applied it to the loan that I have with Square. Square's documents say that when a customer makes a payment they will take a portion of the funds and apply it to the loan; I don't have a problem with this, I agreed to it when I signed loan paperwork. Where I have a problem is I refunded my customer. My loan payment was already made but Square kept that refunded money and I NEED TO REFUND MY CUSTOMER. This is completely WRONG of Square to do. How am I to refund my customer if Square continues to keep the funds???
I think it's time to move my business over to another payment service. I'll pay off my loan with Square because I legit owe them but I will find another card processor.
Square offers a variety of financial services tailored to support small businesses, including payment processing, point of sale systems, and business loans. Visit squareup.com for more details on how to grow your business with Square.
What are Square's fees for processing credit cards?
Square's fees for credit card processing are competitive and designed with your business in mind, though rates may vary. For the most accurate and up-to-date pricing, please visit squareup.com.
Is the Square dashboard user-friendly?
While most users find the Square dashboard easy to use and navigate, we're committed to improving every customer's experience. For assistance or feedback, please contact Square support.
Can I use Square for mobile or outdoor sales?
Yes, Square provides portable and easy-to-use hardware options perfect for businesses on the go. For more information on mobile solutions, check out squareup.com.
All 5 questions →Show fewer questions
What should I do if my Square account is deactivated?
If your Square account has been deactivated, please reach out to Square's support team directly through the contact information available on squareup.com for assistance and more information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I am a licensed professional operating a non-profit organization. After multiple attempts to set up and resolve issues with my Square account, I received a final message from Square stating their decision to close my account—without any explanation or details. This lack of communication and transparency was disappointing, frustrating and a waste of many hours of work.
I’ve used square for several different jobs and it’s worked great until I have the same customers weekly for lawn care snow every day I make over 1000 my account is shut down other processing companies say the accept all majors payments and mean it square does Tony stand by what they say no better then theives if your o ly taking payments in small amounts you might be alright but if you have a business that’s growing and makes real money square isn’t worth your time your going to have large amounts of money held and all they say is we have the right to do it anytime we want ! You don’t care there hasn’t been a single report from one of my clients about fraud or any complaints so the excuses square has are a joke. Checkout the apps Payment and GoPayment instead of trying square
Update:
I STILL never received an email notifying me, let alone explaining why, my account was closed.
If i was doing something against policy or incorrect I would love to have known about it so I could correct it. But the lack of communication by square support is absolutely ridiculous. Just canceled my account with zero notification or explanation of why or the opportunity to correct. Also couple of different emails that said I would be hearing from somebody within square one to two business days and it's been almost 2 weeks!
I went to Square Community to ask for help, and Square has blocked me from there, too! They won't let me post on the boards to ask for help.
Totally non-existent customer service...
Canceled my account without any warning or reason. Said they sent an email, but did not, except saying my checking account is closed, but no reason why. (But they kept my money that's in the savings account that they collect high interest on while giving us 1% btw)
Called customer service who said they couldn't disclose anything, transfer me to anyone to talk to, and I would have to wait for an email describing thier decision after being on the phone for a hour! Like i had received an email in the first place.... lots of them, for marketing trying to sell me more product! But no email explanation as they say they sent.
Let's see what the AI response is going to be to my review here.....
Most terrible fraudulent experience ever !!! they take your first transaction and then hold it. Look at the consumer reports. Its bad! i wish i wouldve done my research . Im going to lose business do to this.
Square Allowed a Customer to Steal from Me – Sellers, Be Warned!
I’m a small business owner and extremely disappointed with how Square handled a recent payment dispute.
A customer purchased an item from my retail cart and later filed a dispute. I submitted clear evidence, including camera footage showing the customer physically made the payment and receiving the product. Despite that, Square informed me the case was closed in the cardholder’s favor.
Now I’ve asked Square to show exactly what evidence was sent to the bank on my behalf. I’m still waiting for that response, and honestly, I’m starting to lose trust in the process. As a seller, I did everything right — but Square still allowed money to be taken from me.
If dispute can go through even when sellers have solid proof, how is this system safe for businesses?
Sellers: be careful. This platform does not protect you the way it promises to.
I won’t continue using Square if this is the kind of “support” I get.
Square cost me my largest account! I setup my account and my first transaction was $10,800 and the card went through but the funds were put on hold until they verified various things. I sent them everything, and after 4 days they deactivated the account with no explanation, I called and they had no explanation. I lost my customers order because it missed the shipment window and they have stated they will move their business to someone else.
Our co-founder passed away a few years ago. We were able to maintain the account through login's without issue. All of our logins are assigned to agents of the organization. When we experienced a fraud issue with our bank, we made attempts to change the bank account and ran into an issue with that since our logins are not assigned to account ownership. We reached out to Square and when we notified them of the issue, they informed us, "You can't use the account of a dead person." We asked for transfer of ownership of the account and instead, our account access was withdrawn. When trying to rectify the issue, we were asked to provide a death certificate. We did that a week ago once we were able to secure a copy of the document. Nothing. I followed back up two days ago and after 40 minutes, I was told to just open a new account or escalate the situation. The issue with this resolution is donations are still being taken into the account we don't have access to, we are actively collecting donations for a capital campaign and opening a new account isn't helpful, especially with a balance available to transfer, likely around or over 1,000.00. This may not seem like much, but as a non profit organization, its helpful, especially since they are recurring. So we are currently waiting for the escalation process and the solution we are given is, "Open a new account."
After 1 Year with Square, They Froze My Funds Without Warning
I’ve been using Square for over a year to run my small business, and I just hit my “Squareversary.” Out of nowhere, Square froze access to my funds — holding $4,000–$5,000 — with no prior issues or alerts.
I’m a real small business owner, not some scammer or shady operator. I rely on this money to pay bills, staff, and operate daily — especially going into a busy weekend. I was told it could take 2–3 business days to review (not including the weekend), leaving me stranded with no access to my own earnings.
This is completely unacceptable. There was no warning, no call — just a freeze that disrupts everything. I’ve been a loyal user, and this feels like a betrayal of that trust. Square needs to seriously reconsider how they treat real small businesses.
If you depend on cash flow to operate, be cautious — this could happen to you with no notice.
I have been chatting with Support for hours over a period of 3 days, trying to upload my inventory. I do not have variations of items; each item is a singular, unique item. They should all only have 1 variation, 1 sku, and 1 unit in stock. Apparently, that is a foreign concept to Square. Their support randomly leaves the chats, responds to my question with something unrelated, or takes 10 minutes to respond at all. This is so incredibly frustrating that I can't even get my business started. This is capitalism at its finest. Moving to Shopify.
I have spent over 2 hours on the phone trying to locate missing payments that were made through one of square's third party providers. While I have provided receipts and transaction numbers, square has not been any help. They keep referring me back to the 3rd party vendor who in turn says that the issue lies with Square. As a business owner, not only am I out of a few hundred dollars due to the missing transactions - what I am most pissed about is that I have spent 2 hours on the phone with Square going in circles. Do not use square's app integrations because if there is an issue, they will not help you.
I used square for years. My business slowed down dramatically. When I finally had another paying customer, I made and sent an invoice through Square. Again, I had been using them to accept cards for years. I started my business in 2015. They all of a sudden are asking for me to prove myself and submit an invoice which was generated by square. Now they have canceled my account. They also will not provide specificity. Are holding the money for 90 days and will not refund it to my customer. Square is absolute trash.
I have been experiencing ongoing issues with syncing my Etsy listings to Square. After confirming the exact issue with Etsy, I provided Javier C with all requested details—including the Etsy representative’s name, case number, troubleshooting steps, and screenshots—but his attitude seemed focused on making excuses and delaying the process by continuously finding new reasons to pass me around. As a result, I have received vague and unhelpful responses, with no resolution in sight.
Since the sync process happens through the Etsy page linking to Square, error messages naturally appear on the Etsy interface. Despite Etsy clearly stating that exporting and importing data is handled by Square, Square support repeatedly claimed their engineers cannot diagnose the issue “without a screenshot of the error showing on Square,” even though I had already supplied all requested documentation, including Etsy’s official statements and screenshots of the issue as it appears on Etsy’s interface.
Because the syncing system operates entirely through the Etsy website, and the error messages indicating system issues appear only on the Etsy site, it is impossible to capture a screenshot of any technical errors occurring within Square’s system itself. From a user’s perspective, it is essentially impossible to prove such an internal system issue, yet Square demands proof that cannot be reasonably provided. This unreasonable stance has resulted in no clear technical explanation or meaningful assistance being offered.
Consequently, I reached out to Square again and connected with another representative, Epher, who said my case was escalated to a Developer Success Engineer who would be reaching out shortly. However, no follow-up or direct communication has occurred.
Shortly after, I received another email from Square stating that they cannot verify my account, despite my contacting them using the same email address registered with my Square account the entire time. They failed to specify what additional information was needed, offering only general guidance and redirecting me multiple times to generic support channels without providing a concrete resolution.
This lack of accountability and proper support has severely impacted my business operations. I urge Square to take responsibility and provide a specific, actionable resolution promptly.
The syncing system between Etsy and Square has been in place since 2018—over seven years—yet despite this long period, the system remains neglected, causing significant harm to many sellers—including myself—while Square continues to deflect responsibility onto customers with vague and unreasonable excuses.
I have sincerely invested significant time and effort to collect and provide all necessary information to resolve this issue, but Square’s response has been highly inappropriate, unprofessional, dismissive, entirely unacceptable, and completely inadequate.
