Square Inc.
Reviewers generally praise Square for its user-friendly interface, reliable technology, and effective support for small businesses. Many customers highlight the ease of processing payments and the quick access to funds, making it a dependable choice for managing transactions.
The fair processing fees and constant updates to the system are also appreciated, contributing to a positive overall experience. However, some users express frustration with the dashboard's usability and report issues with account deactivation without warning, which can be alarming for business owners. Additionally, there are mentions of limitations regarding certain features, such as scales, leading some to consider alternatives. Despite these concerns, the majority of feedback reflects a strong satisfaction with Square's services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.3 | 160 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 4.2 | 90 |
| Jul 25 | 4.2 | 10 |
| Aug 25 | — | 0 |
| Sep 25 | 4.5 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“The hardware is very easy to use and reliable”
“The scale interface is slow and they just added a requirement for the scale to zero out in between each item so we ar...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.3 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 3.6 out of 5 (good) | 4.8 out of 5 (good) | — | 160 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 |
Bottom line: Square is #4 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 3.6).
160 reviews of Square. Filter by what matters to you.
Over a year ago
Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.
Over a year ago
From the ease of use in processing cards and payments, to setting up our products and discounts in the system, to the ability to run basic sales reports, this experience for the last year has been one... See more
Quick answers to the questions people ask most.
Square offers a variety of financial services tailored to support small businesses, including payment processing, point of sale systems, and business loans. Visit squareup.com for more details on how to grow your business with Square.
Square's fees for credit card processing are competitive and designed with your business in mind, though rates may vary. For the most accurate and up-to-date pricing, please visit squareup.com.
While most users find the Square dashboard easy to use and navigate, we're committed to improving every customer's experience. For assistance or feedback, please contact Square support.
Yes, Square provides portable and easy-to-use hardware options perfect for businesses on the go. For more information on mobile solutions, check out squareup.com.
If your Square account has been deactivated, please reach out to Square's support team directly through the contact information available on squareup.com for assistance and more information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Square is not a company I would trust with handling business finances. They play with people’s money by freezing accounts, holding funds without warning, and offering little to no explanation when you try to get help. The customer service is vague and often just sends scripted responses. If you’re a small business that relies on regular cash flow, be very careful — Square can freeze your money for weeks under the label of “risk review” with no real recourse. You do everything right, and they still shut you down or delay your funds. This is unacceptable behavior for a financial services company. Businesses deserve transparency, reliability, and real support — not silence and stress.
Setting up and using Square is incredibly simple! It has saved me so much time in keeping my inventory accurate so my customers always know what I have in stock.
Love it love it
From the ease of use in processing cards and payments, to setting up our products and discounts in the system, to the ability to run basic sales reports, this experience for the last year has been one the more rewarding and less time consuming tasks in starting a new business. In addition we are able to process payments on our website as well as multiple cell phones and tablets.
I recently started using Square for my business, and it has exceeded my expectations! The setup was quick and easy, allowing me to start processing payments right away. I appreciate the user-friendly interface, making it simple to manage sales and inventory. The flexibility to sell both in-store and online is a major plus. Customer support is excellent, always ready to assist with any questions I have. The insightful reporting features are invaluable for tracking sales trends. Overall, Square has streamlined my payment processing, and I highly recommend it to fellow business owners!
I love the reports and I'm sure there are more features that I'm not using, but the ones I do, have been a great help. I recommend it full.
Square payment is the best service
Square has made it easy to operate my buissness. The reports, statistics, and the recorded transaction calender, make it easy to check last years sales
Twice I have logged into Square to refund my customer. Twice, Square has taken the refund for my customer and applied it to the loan that I have with Square. Square's documents say that when a customer makes a payment they will take a portion of the funds and apply it to the loan; I don't have a problem with this, I agreed to it when I signed loan paperwork. Where I have a problem is I refunded my customer. My loan payment was already made but Square kept that refunded money and I NEED TO REFUND MY CUSTOMER. This is completely WRONG of Square to do. How am I to refund my customer if Square continues to keep the funds??? I think it's time to move my business over to another payment service. I'll pay off my loan with Square because I legit owe them but I will find another card processor.
So easy to use lots of potential for the other things that they offer
I have to brag on square and their dispute department. I run a non profit theater and we have had two incidents where someone tried to say we charged their cars fraudulently to get their money back. Both situations the person ordered the tickets online themselves and received their tickets via email. Both times the person showed up to our theater and showed their tickets. The first time, it was paid through our website payout department. They gave the money to the card holder despite our evidence that the person actually came and saw the show. We then started using Square. When the second person made the false claim, I sent evidence and was worried the same thing would happen. But Square actually reviewed the evidence and saw they they were lying and decided in our favor! This is unusual as a very high percentage of chargeback claims automatically go to the card holder regardless of the evidence that they charged the card themselves and they got the product. It took a while... But it was worth the wait! I am so thankful that square protected me and my business against the false claim and I will stick with them!! Thank you Square!!
Running a small business can be extremely stressful and time consuming. Square has given me so much peace of mind. From the cash register to running payroll! Couldn't do it without them!
Decent processing for our business while we just needed something basic, but after some growth we needed more flexibility can what Square offered for our web sites and retail store. We switched to Netbilling after a couple of years and have been really happy, especially with the rates and customer service.
So easy to use
Very easy use and convenient!
Issue was resolved immediately.
I love square, easy to use and very is efficient.
Square is easy to navigate and has a lot of features for business owners and staff.
Square is so easy and practical. I’m very pleased with them. I hate the fees, but that’s life.
Square Inc.
