Streets Ahead Estate Agents is a family-run estate agency operating in South East London for over 30 years. The company specializes in a comprehensive range of property services, including residential sales, lettings, and property management. Streets Ahead aims to assist clients in finding their ideal homes or investment properties within the vibrant Croydon area and its surroundings. The agency caters to a diverse clientele, including first-time buyers, renters, and property investors, providing tailored solutions to meet their specific needs. With a reputation for reliability and expertise, Streets Ahead Estate Agents offers a user-friendly platform for browsing available properties, making it easier for customers to navigate the local real estate market.
Streets Ahead Estate Agents receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Adem, Pawel, and Shannay. Reviewers frequently commend the team's professionalism, responsiveness, and willingness to go above and beyond, with many noting how well they communicate throughout the property buying or renting process.
Customers appreciate the smooth and efficient handling of transactions, often feeling supported and valued. However, a small number of reviews express dissatisfaction, with one customer describing their experience as "extremely poor" and advising others to avoid the agency. Despite these negative comments, the majority of feedback reflects a strong sentiment of satisfaction and trust in Streets Ahead. Overall, the company is seen as a reliable choice for property needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 790 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.7 | 9 |
| Feb 25 | 4.5 | 4 |
| Mar 25 | 4.4 | 7 |
| Apr 25 | 4.2 | 11 |
| May 25 | 2.8 | 9 |
| Jun 25 | 4.5 | 8 |
| Jul 25 | 4.8 | 4 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.8 | 24 |
| Dec 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I would definitely recommend Adem to anyone looking for a reliable and helpful agent”
“We were informed just one day before moving in that the property had unresolved electrical safety issues and that our...”
790 reviews of Streets Ahead Estate Agents. Filter by what matters to you.
In my time with streets ahead I've had numerous agents. Shane Simpson is my current agent and he's been on point with everything. It's refreshing & brings tennants a level of trust & confidence. Shane Is well spoken, friendly & professional. Streetsahead have hired a very competent employee. Thanks Shane.
George is very helpful and has great customer service! I appreciated the followups.
I've had a fantastic experience with George Barnes at Streets Ahead! George is professional, knowledgeable, and friendly, making the entire process seamless and enjoyable. He listened to my needs, provided creative solutions, and delivered top-notch results. I highly recommend George and Streets Ahead for their outstanding service and commitment to excellence. Well done, George!
Quick answers to the questions people ask most.
Streets Ahead Estate Agents provides comprehensive property services including buying, selling, and renting residential properties. We also offer property valuations, market appraisals, and guidance throughout the entire property transaction process.
Our office hours are typically Monday to Friday 9:00 AM to 6:00 PM, and Saturday 9:00 AM to 4:00 PM. We recommend calling ahead or checking our website for current hours as they may vary during holidays or special circumstances.
You can reach us by phone during business hours, through our website contact form, or by visiting our office in person. We also respond to emails and can arrange appointments at your convenience.
Many estate agents provide complimentary property valuations as part of their standard services. Contact us directly to discuss your property valuation needs and any associated terms or conditions.
As a local estate agency, we focus on properties within our immediate area and surrounding neighborhoods. Please contact us to confirm whether your specific location falls within our service area.
Property sale timelines vary significantly based on market conditions, property type, location, and pricing. We can provide more specific guidance based on current market trends and your particular property circumstances.
Typical documents include property deeds, energy performance certificates, and various legal documents. We will provide you with a comprehensive checklist of required documentation when you instruct us to sell your property.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have been a landlord with Streets Ahead for over 5 years and have recently had to stop using them due a huge drop in performance. - Taking days to respond to simple emails. In the end I had to contact the tenant directly to get anything done. - Refusal to use my own Tenancy Agreement and insisting I use theirs at £360+VAT - Reserving £300 from the rental income even though they already reserve funds when work is planned in. - Poor invoicing where funds are reserved with no explanation. To break my contract I had to pay 3 x monthly management fees in advance even though they were completely failing me and the tenant. Since parting ways with Streets Ahead, management of the property has got so much easier and the tenant is happier too.
George was very helpful during our search for a property.
Street ahead helped us to buy our next property. My husband and I had a smooth experience with them. I was mainly in touch with Jay who has been very supportive and was always ready to answer our questions. I personally appreciate Jay's readness in replying to my email.
Streets Ahead Purley facilitated my tenancy in an efficient and timely manner. Kristen was very friendly and helpful all the way from viewing till I signed my tenancy agreement. She and the team were responsive and quick to sort out any issues. The team coordinated all communication between me and the landlord exceptionally well. The website was a highlight. well designed, convenient and easy to use with access to loads of information and services provided to tenants. I'm glad I used Streets Ahead Purely and would highly recommend. Thank you.
We are landlords with street ahead for nearly 10years. And they were very friendly and helpful to tried sorted out our issues with tenants and property management as well. We are very pleased with the whole teams of members. Thank you so much to my manager Zunira Mashkoor
I have managed my properties myself until for quite a while now,after a previous experience with letting agents,but with a change in circumstances I thought I would try an agent again,different to the one before. After some research I decided to try Streets Ahead in East Croydon / Addiscombe,and was contacted by lettings manager Denim Islam. Since that first contact it has been a very easy process,despite a few problems caused by previous tenants,and the time of year being over Christmas/New year. Denim is very responsive to e-mails,even when not officially working,and communicating every step of the process as neccasary,including possible and recommended tenants. Maintenance and cleaning people were also sourced and used as required. A new tenant is comfortably installed in the property now,and I will be looking at using Streets Ahead team,especially Denim Islam again when another AST expires.
Enzo has helped myself and my partner so much with finding and accepting our new flat in Crystal Palace! He has been really communicative and helpful throughout what can be a stressful process! I haven’t worked with Streets Ahead before but would 100% recommend!
Having dealt with Streets Ahead for over a year whilst renting a property that was managed by them, I cannot recommend that tenants and landlords avoid them enough. They are unprofessional, unresponsive and unhelpful. Having found the property through Streets Ahead and having a good experience, we couldn’t have known the trouble that would come from moving over to the property managing team. The property had not been cleaned in between tenants, which we raised and were ignored, we were not made aware of things like how to pay our water bill even after asking multiple times, there were things broken in the property that we were promised would be fixed but were never even looked at and the list goes on. When moving out, they tried to tell us that our notice period was much longer than it was, say that we were liable for cleaning fees (which is illegal and the property was left in a better state when we left to when we arrived) and when returning the key to the office, no one even confirmed that they had been received, even after chasing it up. The cherry on the cake was that it took 4 months for our deposit to be returned and only after we chased multiple times and had to eventually raise it with our deposit agency. We then agreed an amount to be returned through the deposit agency, to which a smaller amount was returned. Taking an unagreed amount of a deposit away is detrimental to people’s next steps. Unfortunately, we are not in a position that we can push this any further and it is clear that they are aware and preying on this. I can imagine we are not the first that they have taken advantage of and will not be the last. I can only highly advise tenants and landlords alike to avoid streets Ahead at all costs. Specifically the Croydon branch.
Having a flat to sell whilst living in Australia is far from difficult. However, having chosen Jola and his team of Kadeem and Jay, I was very glad that I did. They found me a buyer within a few weeks and we completed in a few months. They made the whole sale process extremely easy, were always available and responded to any questions immediately. Highly recommend Streets Ahead - Crystal Palace - Thanks so much to Jola, Kadeem and Jay.
Your firm has a reliable and dedicated team. George Barnes was very kind and helpful in assisting me with getting an apartment. Thank you so much, Team Streets Ahead Estate Agents.
If I had the opportunity to give zero stars I would. The way this company have treated me through the process of letting a property is disgusting. The communication between agents and landlords is awful. They like to pass the blame, they gave me a property in an unlawful and filthy condition and didn’t take any responsibility for this or work with me to get the works completed. They gave me false promises, on requests when viewing a property and retracted what they had promised. After back and forth disputes with a letting agent I was then handed over to management team which were completely shocking and no help. I will never use this company again and advice nobody to do this in the future. The service provided by streets ahead is horrendous and the team of letting agents are no help and have awful communication skills.
Wouldn’t recommend streets ahead to anyone who wants to rent. They will hand over the property in unlawful conditions such as incorrect smoke/heat alarms, live cables out of ceiling and much more. If you use this company make sure you get everything in writing before going ahead with anything as they will give you miss leading information on what you will be receiving.
Even though I didn't end up renting through Streets ahead, they were so helpful! Big thanks to George, who was probably the nicest agent I ever came across!
George Barnes from Streets ahead estate agents has been amazing I’m very grateful, it’s really hard to find a property which allows pets and George really made it easy by emailing properties to fit my criteria. The staff in general are very friendly and helpful, Thank you!
George Barnes was professional and cordial when he spoke with me over the telephone during my inquiry for a 2 bedroom property in Croydon.
Many estate agents offer both sales and lettings services. Contact us directly to discuss our rental property services and how we can assist with your letting needs.
Estate agents typically work with buyers at all experience levels, including first-time purchasers. We can guide you through the buying process and help you understand each step involved in purchasing your first home.
Once instructed, we typically arrange professional photography, create marketing materials, and list your property on relevant platforms. We'll also conduct viewings and keep you updated on all enquiries and feedback from potential buyers.
Many estate agents maintain relationships with trusted mortgage advisors and solicitors to help streamline the buying and selling process. We can provide recommendations for professional services you may need during your property transaction.
Streets Ahead Estate Agents is a family-run estate agency operating in South East London for over 30 years. The company specializes in a comprehensive range of property services, including residential sales, lettings, and property management. Streets Ahead aims to assist clients in finding their ideal homes or investment properties within the vibrant Croydon area and its surroundings. The agency caters to a diverse clientele, including first-time buyers, renters, and property investors, providing tailored solutions to meet their specific needs. With a reputation for reliability and expertise, Streets Ahead Estate Agents offers a user-friendly platform for browsing available properties, making it easier for customers to navigate the local real estate market.
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