Streets Ahead Estate Agents is a family-run estate agency operating in South East London for over 30 years. The company specializes in a comprehensive range of property services, including residential sales, lettings, and property management. Streets Ahead aims to assist clients in finding their ideal homes or investment properties within the vibrant Croydon area and its surroundings. The agency caters to a diverse clientele, including first-time buyers, renters, and property investors, providing tailored solutions to meet their specific needs. With a reputation for reliability and expertise, Streets Ahead Estate Agents offers a user-friendly platform for browsing available properties, making it easier for customers to navigate the local real estate market.
Streets Ahead Estate Agents receives overwhelmingly positive feedback from customers, highlighting the exceptional service provided by staff members like Adem, Pawel, and Shannay. Reviewers frequently commend the team's professionalism, responsiveness, and willingness to go above and beyond, with many noting how well they communicate throughout the property buying or renting process.
Customers appreciate the smooth and efficient handling of transactions, often feeling supported and valued. However, a small number of reviews express dissatisfaction, with one customer describing their experience as "extremely poor" and advising others to avoid the agency. Despite these negative comments, the majority of feedback reflects a strong sentiment of satisfaction and trust in Streets Ahead. Overall, the company is seen as a reliable choice for property needs.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.5 | 790 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.7 | 9 |
| Feb 25 | 4.5 | 4 |
| Mar 25 | 4.4 | 7 |
| Apr 25 | 4.2 | 11 |
| May 25 | 2.8 | 9 |
| Jun 25 | 4.5 | 8 |
| Jul 25 | 4.8 | 4 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.8 | 24 |
| Dec 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“I would definitely recommend Adem to anyone looking for a reliable and helpful agent”
“We were informed just one day before moving in that the property had unresolved electrical safety issues and that our...”
790 reviews of Streets Ahead Estate Agents. Filter by what matters to you.
Adem communicated effectively with me concerning the requirements for the property, giving available options and a good listener. He took me along every step of the renting process and gave timely feeback from the landlord.He is alos professional, reliable and good at time management 👍👍. Keep up the good work.
Streets ahead are an immoral and corrupt company, who work with unethical landlords. I would strongly advise renters to avoid this company at all costs. Our experience from start to finish has been awful. We sent our move in monies 2 weeks before our move date, but were contacted the day before saying we hadn’t paid, after this was sorted we moved into an absolutely filthy property, within a week we began having issues with the boiler, and unsafe wiring in the kitchen, it took us having no heating or hot water for a month to have this fixed, during this we had to take days off to stay in for contractors who wouldn’t turn up. We discovered large amounts of black mould behind our entire kitchen units, along with a kitchen window that didn’t open, we asked multiple times to have this looked into and it never happened. Finally getting any of our deposit back has been a struggle, we had to go through the deposit protection agency even to get an email back from our property manager. They are taking money from our deposit despite us leaving the flat in better condition than when we took it on, but we simply don’t have the energy to deal with their company any more. At this point our tenancy ended over a month ago and we still haven’t received our money back.
Quick answers to the questions people ask most.
Streets Ahead Estate Agents provides comprehensive property services including buying, selling, and renting residential properties. We also offer property valuations, market appraisals, and guidance throughout the entire property transaction process.
Our office hours are typically Monday to Friday 9:00 AM to 6:00 PM, and Saturday 9:00 AM to 4:00 PM. We recommend calling ahead or checking our website for current hours as they may vary during holidays or special circumstances.
You can reach us by phone during business hours, through our website contact form, or by visiting our office in person. We also respond to emails and can arrange appointments at your convenience.
Many estate agents provide complimentary property valuations as part of their standard services. Contact us directly to discuss your property valuation needs and any associated terms or conditions.
As a local estate agency, we focus on properties within our immediate area and surrounding neighborhoods. Please contact us to confirm whether your specific location falls within our service area.
Property sale timelines vary significantly based on market conditions, property type, location, and pricing. We can provide more specific guidance based on current market trends and your particular property circumstances.
Typical documents include property deeds, energy performance certificates, and various legal documents. We will provide you with a comprehensive checklist of required documentation when you instruct us to sell your property.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Unprofessional, unresponsive and unbothered. The worst property managers; particularly for tenants. You have to chase your property manager to get a response; even in EMERGENCIES. Constantly change account and property managers; with no heads up. Currently dealing with Lisandra Pereira and she rarely responds to concerns and reports of broken blinds, non working washing machine and the latest is no lighting on my floor (a health & safety issue). Would strongly advise not using their services; renting or having your property managed by them.
In my recent experience trying to rent in London, Enzo from Streets Ahead Crystal Palace was miles ahead of any other estate agent. I've rented through them in the past and they were helpful and friendly, but this time I had a much longer search and it was so refreshing to have someone helping who was honest about what was going on and responsive.
I spoke to a man call Alex or Alessandro this morning, I explained I need to move to London cause I'm start to work, he refused to help me , because I would be on DSS at first month, he told me to forget his agency because they won't help, Im a working man I always worked but I have to do a course in Brixton before I start my job which is guaranteed and I can prove, feeling discriminated , bad service
Denim was a amazing man. He helped me to get get a room so quickly i didn't expect it to be so quick. He communication with people is really so lovely, to me honest with you i haven't seen such as good letting agent like Denim
Denim was really helpful, and quick to make a our move in fast paced. Really great at communicating with strangers and very cheerful person. He is the best letting agent i have encountered no doubt.
If I could, I would give 100 stars. Found a house in the morning 10am receive a call 2 hours later from Denim (addiscombe croydon) the estate agent, very professional at same time approachable, very efficient helped me with technology to fill all the paperwork, in 2 weeks I got the keys and my problems solved, so massive thanks to Denim impressive service. Best estate agent ever blessings only.
Wow wow and wow!! Denim at Streets Ahead absolutely blew me away with his service. He wasted no time at all in getting my property advertised and promoted. He got me a rental amount even significantly higher than I thought possible and I was amazed at his speed and ability to get things done. He also showed he has great integrity even sometimes sharing information with me that may not work to his advantage. The next time I have business to let then I will be going straight to Denim at Streets Ahead. Thanks so much Denim!! If you want to get your place rented at the best possible rate and work with someone with great integrity then contact Denim at Streets Ahead!!!
They just can't be bothered! Tried 4 times to view a flat in thornton heath They never responded and a few weeks later gave me a marketing call I told them I had tried so many times he promised to get back to me Nothing! Week later email for viewing appointment on totally different property that I had not enquired on in any way Flat has been on rightmove since Aug 2023 When I looked last Jun 2024 it was under contract,April 2025 it went back onto rightmove again I asked why,streets ahead said the buyer had withdrawn at exchange with personal problems I did read something on Google about cladding issues so I'm guessing the lady ran a mile Pity because I did like the flat when Brian Macedo sent me all alone to view it that time in Aug 2023 and Brian obviously failed to present my offer at that time Perhaps they just don't want to sell this flat and want to beat some sort of record for how long it is on the market for lol
Over years service level is downgraded. Frequent change in management and property manager as an excuse used for delaying and not attending to work. Tenant and Landlord emails are not responded and actioned. Seems ppl working are wasting time and looking for new job and then new property manager takes charge who also does the same. They have activated tariff for everything since last 2 years but service is something they cant provide.
We looking at moving as a family. Unfortunately the property we were unable to live with the property we find with street ahead as the landlord wanted to under go some relays beyond our time limit. However l have to say the services of George the consultant from Addiscombe branch was expectional through out our search. He was very helpful and understood the type of property we as a family were looking for. And in the words of my 9yr old, He is a very good agent. Thank you George.
Lisandra Pereira was most helpful and very efficient when completing the necessary forms for my company and hopefully all will complete without too many problems. As usual is a great compliment to you company. David Winter
I would like to say massive thank you for one of the best estate agents that I have ever dealt with named Denim (Lower Addiscombe Road/Croydon branch). He was extremely friendly, approachable, straightforward and what's the most appreciated: honest and reliable. Denim was truly interested in finding us a home and we had his support 100% no matter what. I will definitely make sure I will go back to him if any properties are needed in the future. Denim-thank you for making our experience of house search actually enjoyable instead of dreadful and stressing!
Many thanks due to Eve Mitchell who was very active and helpful in confirming dates and times for the arrival of the electrician at my property with the tenant, all made for the work carried out to go without any hitches, all very much appreciated 👍👍
The simplicity in how they dealt with my requirement to find a new tenant. I have been a Landlord dealing with Streets Ahead Crystal Palace for about 15 years and each time I have asked for them to find a new tenant they have always been efficient and responsive, meaning I have little stress and worry getting the properties relet. Enzo and Joshua have been excellent in getting the property relet all within a week of myasking.
Streets ahead handled the sale of my mums house. They were extremely professional and the communication was great. I wanted to send a special thank you to Ilianna who really supported my mum. She went above and beyond. I would recommend them and definitely use them again.
Denim Islam helped me to secure tenants for my property. Denim is very professional, and responded to all my queries very quickly, and guided us throughout the process every step of the way. I highly recommend Denim. Thanks again! All the best! Sabrina Jackson.
Many estate agents offer both sales and lettings services. Contact us directly to discuss our rental property services and how we can assist with your letting needs.
Estate agents typically work with buyers at all experience levels, including first-time purchasers. We can guide you through the buying process and help you understand each step involved in purchasing your first home.
Once instructed, we typically arrange professional photography, create marketing materials, and list your property on relevant platforms. We'll also conduct viewings and keep you updated on all enquiries and feedback from potential buyers.
Many estate agents maintain relationships with trusted mortgage advisors and solicitors to help streamline the buying and selling process. We can provide recommendations for professional services you may need during your property transaction.
Streets Ahead Estate Agents is a family-run estate agency operating in South East London for over 30 years. The company specializes in a comprehensive range of property services, including residential sales, lettings, and property management. Streets Ahead aims to assist clients in finding their ideal homes or investment properties within the vibrant Croydon area and its surroundings. The agency caters to a diverse clientele, including first-time buyers, renters, and property investors, providing tailored solutions to meet their specific needs. With a reputation for reliability and expertise, Streets Ahead Estate Agents offers a user-friendly platform for browsing available properties, making it easier for customers to navigate the local real estate market.
This profile hasn't been claimed by the business owner.