Name: Streets Ahead Estate Agents Customer Reviews
Creator: CrowdTrust

CrowdTrust overview790 customer reviews

Michael Chan

1 review

Aug 27, 2024

Laziest agency I have seen EVER.

From the letting agents to property management agents to the accout department, they are all slow to responses as soon as you moved out. It takes them forever to process a deposit refund. I moved out middle of July 2024 and as of today, the end of Auguest I still have not received my deposit refund back. One day they said the property manager who was responsible for my account left their company and they didn't know I moved out. Execuse me? How poorly their management have to be to let such a situation happened? Shouldn't their manager of the property management apartment forseen all the handover to been done smoothly when someone left the company and have all their existing accounts been taking care of? They needed the tenant to informed them they have moved out instead of them reaching out to tenant before the lease expired. The other day they said they hadn't booked the move out check clerk to do the inventry check so they couldn't do anything. So I wait another week until they booked the clerk. When the clerk is done and have the report. They said they needed to wait the landlord approval that the report. When the landlord agreed the report was good. They said they need to book a professional cleaning before they can release the deposit. Oh, Hello? Shouldn't they have told me a cleanning is needed to be booked the same moment they told me they needed to do an inventry check? Week after week after week. Everytime I have to call them to learn the progress they made as they never response to your emails. And everytime I called, they would give you another new execuse why they couldn't release the deposit. No need to say they could never provide a date, or a correct time frame when I can have my deposit to be released. Before you sign the teneacy agreement, they gave you 2-3 days to make the deposit. When your lease expires, they will take forever to give you your money back. That's not so fair, innit?

Report

Month	Average	Reviews
Jan 25	3.7	9
Feb 25	4.5	4
Mar 25	4.4	7
Apr 25	4.2	11
May 25	2.8	9
Jun 25	4.5	8
Jul 25	4.8	4
Aug 25	—	0
Sep 25	—	0
Oct 25	—	0
Nov 25	4.8	24
Dec 25	5.0	1

Streets Ahead Estate Agents reviews & trust report

Streets Ahead Estate Agents has a positive customer experience.

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Top praiseof 468 positive reviews

Top complaintsof 30 negative reviews

Reviews

Customer reviews (790)

Easy rental

My experience with streets ahead estate agency

Joshua was a pleasure to work with…

Streets Ahead Estate Agents FAQ

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The CrowdTrust Experience⭐

Good experience with Street Ahead

Streets Ahead in Crystal Palace

Laziest agency I have seen EVER.

keeps calling me after repeatedly told to stop

Very good company

Amazing Streets Ahead

Very helpful

Nick And Enzo.

Disappointed

Streets Ahead Addiscombe

Streets Ahead Purley

Great experience

A great team at Streets Ahead that took…

Kristen Watson

In safe hands

good communication from George Barnes

As a first-time homebuyer

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About Streets Ahead Estate Agents