Stripe Inc.
Stripe receives overwhelmingly negative feedback from users, with many expressing frustration over account management and customer service. Reviewers frequently report issues with accounts being blocked without explanation, leading to withheld funds and significant financial distress for small businesses.
Customers describe Stripe as detrimental to their operations, claiming it favors larger businesses while penalizing smaller ones. Despite some users appreciating the platform's functionality and support from certain staff members, these positives are overshadowed by complaints about slow payment processing and inadequate customer service. Many warn potential users to avoid Stripe, citing experiences of lost money and lack of responsive support.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.2 | 139 | 100% | +0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 5 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 4 |
| Apr 25 | 1.0 | 2 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 3 |
| Jul 25 | 1.0 | 13 |
| Aug 25 | 1.0 | 2 |
| Sep 25 | 2.0 | 4 |
| Oct 25 | — | 0 |
| Nov 25 | 1.3 | 61 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 139 most recent reviews.
“inovated platform, but I had issues with the experiance when it comes to mcc, they assigned me a wrong code and I nee...”
“com regarding the terms and conditions on my account”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Financial Services.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.2 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | +24% | 139 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | — | 3.0 out of 5 (fair) | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.6 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 3.9 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 |
Bottom line: Stripe is #5 of 5 on overall rating in this group. On website & app, JustCover Travel Insurance scores higher (4.7 vs 1.0).
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Quick answers to the questions people ask most.
If your account has been blocked or your funds are withheld, please contact Stripe's support team directly through their website or the support section of your account dashboard for assistance.
To ensure compliance with Stripe's policies, regularly review their terms of service and acceptable use policy available on their website, and contact their support team for any clarifications.
Fees for using Stripe vary based on the type of transaction, your country, and other factors. Visit stripe.com for a detailed breakdown of their pricing structure.
For customer support, access the help section on Stripe's website or use the contact form in your account dashboard to get in touch with their support team.
If you suspect fraudulent activities, report them immediately to Stripe through the contact options on their website and ensure your own account's security measures are up to date.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Stripe Inc.
