
StubHub is a leading online platform specializing in the buying and selling of tickets for a wide range of live events, including sports matches, concerts, theater performances, and musicals. With a focus on providing a user-friendly experience, StubHub allows customers to easily access tickets for popular events featuring renowned artists and performers. The platform caters to a diverse audience, from sports enthusiasts to music lovers, ensuring that there is something for everyone. With its extensive selection of events, StubHub enables users to discover and purchase tickets for both local and international performances. The company also offers features such as exclusive updates and promotional offers, enhancing the customer experience. By connecting buyers and sellers in the events and entertainment sector, StubHub serves as a valuable resource for anyone looking to attend live events and enjoy memorable experiences.
StubHub receives overwhelmingly negative feedback, with many reviewers expressing frustration over ticket issues and poor customer service. A significant number of consumers report being scammed or receiving invalid tickets, leading to denied entry at concerts and events.
Complaints about misleading pricing and exorbitant fees are common, with some customers feeling cheated out of their money. Despite these issues, a small percentage of users share positive experiences, highlighting successful ticket purchases for concerts like Shawn Mendes and Billie Eilish, where they received their tickets promptly and enjoyed the events. However, the overall sentiment is dominated by dissatisfaction, as many people describe their experiences as stressful and disappointing. StubHub struggles to maintain a positive reputation amidst a sea of complaints.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 60 | 100% | -0.7 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 4 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 4 |
| Dec 24 | 1.0 | 3 |
| Jan 25 | 2.3 | 3 |
| Feb 25 | 1.8 | 4 |
| Mar 25 | 1.9 | 9 |
| Apr 25 | 2.1 | 10 |
| May 25 | 2.3 | 6 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 2 |
| Aug 25 | 1.6 | 7 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I didn't know Studhub and i was hesitating to buy tickets from there”
“Total rip off”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 100 out of 100 | 1.3 out of 5 (poor) | 1.6 out of 5 (poor) | 2.2 out of 5 (poor) | +36% | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Stubhub is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 1.3).
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StubHub is a leading online platform specializing in the buying and selling of tickets for a wide range of live events, including sports matches, concerts, theater performances, and musicals. With a focus on providing a user-friendly experience, StubHub allows customers to easily access tickets for popular events featuring renowned artists and performers. The platform caters to a diverse audience, from sports enthusiasts to music lovers, ensuring that there is something for everyone. With its extensive selection of events, StubHub enables users to discover and purchase tickets for both local and international performances. The company also offers features such as exclusive updates and promotional offers, enhancing the customer experience. By connecting buyers and sellers in the events and entertainment sector, StubHub serves as a valuable resource for anyone looking to attend live events and enjoy memorable experiences.
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