Talbots Law is a reputable law firm based in the West Midlands, providing comprehensive legal services to individuals, families, and businesses across England and Wales since 1828. The company employs over 600 legal specialists who offer expertise in various areas, including Company and Commercial Law, Employment, Debt Recovery, Insolvency, Litigation, and Commercial Property. Talbots Law also supports personal clients with services in Family Law, Wills & Probate, Conveyancing, Personal Injury, and Medical Negligence.
As an employee-owned firm, Talbots Law is committed to delivering practical and clear legal advice tailored to the unique challenges faced by their clients. Their extensive experience and recognition by legal authorities, such as Chambers and Partners and The Legal 500, underscore their dedication to providing trustworthy legal solutions. The firm serves a diverse client base in Worcestershire, Shropshire, Staffordshire, Cheshire, and throughout the West Midlands.
Talbots Law receives overwhelmingly positive feedback for its efficient service and knowledgeable staff, with many reviewers praising the responsiveness and professionalism of team members like Natalie Badland, Emily Saddler, and Tori Richards. Customers frequently highlight the smooth process of buying and selling properties, noting that their questions were answered promptly and thoroughly, which contributed to a stress-free experience.
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However, a few critical reviews mention concerns about the firm's approach, suggesting that while the service is quick and affordable, it may lack depth in certain areas. Overall, the majority of clients express high satisfaction and recommend Talbots Law for its excellent communication and effective handling of legal matters. The sentiment is predominantly positive, reflecting a strong reputation in the legal services sector.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.7
1,000
100%
● Low
4.7 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.7
12-month avg
4.7
All-time
4.7
Category avg
4.4
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.7
79
Sep 24
4.9
61
Oct 24
4.8
65
Nov 24
4.7
64
Dec 24
4.8
70
Jan 25
4.6
57
Feb 25
4.6
62
Mar 25
4.9
111
Apr 25
4.7
59
May 25
4.9
66
Jun 25
4.6
77
Jul 25
4.8
40
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 469 positive reviews
Customer service42%
197 mentions
Fast & efficient38%
178 mentions
Professionalism26%
123 mentions
Helpful support22%
102 mentions
“I dealt with Natalie Badland in the Kidderminster office”
On “Customer service” · Jul 10, 2025
Top complaintsof 29 negative reviews
Response time38%
11 mentions
Customer service34%
10 mentions
Payment issues31%
9 mentions
Communication31%
9 mentions
“Unfortunately, they did not appear to follow up on the response received—something I had reasonably expected, given t...”
On “Response time” · Jun 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Law Firms.
Overall rating and review count for this company and similar companies
Great service from Natalie Badland at Kidderminster.
I dealt with Natalie Badland in the Kidderminster office. She was brilliant. Great service, always responded swiftly to any emails or telephone queries. I would thoroughly recommend her and the firm g... See more
Myself and my Parter were dealt with by Sean and Kelly during our purchase of our first property! They were both really helpful and supplied all the relevant documents and completed all the enquiries... See more
Barinder was great help, she was efficient and dealt with my house sale and any issues within a good timeframe, she dealt with any blockers abruptly and also many thanks to Asim for his support.
I can't recommend Jazmine De'Wolfe and Millicent enough. Purchasing two new build properties and selling our main residence with a long and difficult chain, we received an excellent service. Jazmine... See more
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Great service from Natalie Badland at Kidderminster.
I dealt with Natalie Badland in the Kidderminster office. She was brilliant. Great service, always responded swiftly to any emails or telephone queries. I would thoroughly recommend her and the firm generally.
Myself and my Parter were dealt with by Sean and Kelly during our purchase of our first property! They were both really helpful and supplied all the relevant documents and completed all the enquiries very quickly. They also included lots of helpful information and advice throughout which put us both at ease during the process! Have already recommended them to my friends in a similar situation!
Barinder was great help, she was efficient and dealt with my house sale and any issues within a good timeframe, she dealt with any blockers abruptly and also many thanks to Asim for his support.
I can't recommend Jazmine De'Wolfe and Millicent enough. Purchasing two new build properties and selling our main residence with a long and difficult chain, we received an excellent service. Jazmine proved to be proactive, professional and informative throughout the whole process.
This was the first time I’d moved in over 33 years and throughout the whole process Natasha and her team were a pleasure to communicate with. They answered my questions and relayed the answers back to me quickly either through email or phone calls and explained anything I didn’t understand in laymans terms. All the conveyancing was completed in a speedy time schedule of eight weeks which I am so grateful for.
Again a big thank you.
Talbot's Law, in particular Emily Saddler were exemplary. Emily was very efficient, she always responded in a timely manner to emails and phone calls and kept us updated every step of the way.
Our buyer and his solicitor dragged the process out to a ridiculous 21 weeks. Emily mediated between ourselves and the developer we were buying from to ensure they were always fully informed.
In short I have no hesitation in recommending Talbot's Law and especially Emily Saddler.
Today I got my new house with my partner and we are very happy with every service. For every problem we had we received a very quick response. Thank you very much
I have recently completed on a new build property and Emily Sadler and Lauren Siviter were brilliant throughout. They dealt with both the sale of my house (which fell through twice due to circumstances out of their control and ended up being a part exchange) and the purchase of the new property. They were brilliant throughout, keeping us updated, answering the phones and chasing issues through. They were also very patient whilst we awaited new buyers on our property. Would definitely recommend and use again.
Tori handled the sale of our house with professionalism, speed, and great communication throughout. She made the whole process feel smooth and stress-free. We always felt in safe hands and really appreciated her clear updates and proactive approach. Couldn’t recommend her more highly – thank you, Tori!
David & Bina.
I have recently sold my house through part exchange and bought a new built from David Wilson Homes. I used Talbots law for the exchange.
Emily Sadler looked after the sale and Lauren Siviter dealt with purchase of new home.
The sale with part exchange was a rather difficult procedure due to leasehold property and I cannot appreciate enough the effort Emily has put in to make it happen before the deadline. She has responded emails and returned calls promptly and made the process easier.
I highly recommend Talbots law for their service in buying/selling houses.
Bought an SO property with Abigail as our conveyancer during this process, who was recommended to us by our developer.
Whilst I can commend how quickly everything was completed with minimal delay, unfortunately, we were given little to no advice or explanation towards anything that was happening during this process. This brought on a lot of anxiety and confusion during an already stressful process. We would ask for advice, we wouldn't receive it (particularly around our rights or asking for an undertaking). This was very disappointing.
To add further insult to injury, we were quoted £1500 and the quote acknowledged we were a leasehold property. Then we find on our completion statement an additional £250 was added as a 'leasehold charge' - we were never made aware or had it outlined in the quote. They removed this charge after we complained as a gesture of goodwill. So please be vigilant when reviewing completion statements and quotes. Ironically, communications from Abigail were minimal during this time and we were passed off to her assistant to pick up after her.
So would I recommend? If you want it done quick and cheap, sure (£1500 was a good price, and part of the reason why we went with Talbots). But if you want any explanations and advice then I would avoid and find someone else, which is why I am giving two stars. Hugely disappointing to have a solicitor who is meant to represent you and to have them just treat you as a number with little due care. Do better Talbots - you're dealing with peoples livelihoods and we matter.
Talbots Ltd did the legal work gor purchasing my new home. I received excellent service from them. If I have any queries they were able to explain it to me. They responded quickly to my emails and sometimes I directly called my solicitor for clarifications.
Lauren and Rachael made the whole process of buying our house very easy. They were effective, diligent and very good at communicating and responding to our enquiries. We would highly recommend them.
The team at Talbots Law made buying my first home nice and easy. Each step was explained and all my questions were answered. A very quick turn around for me personally too. So thank you toAmrit, Liam, and Aamanah for all your help!
I am very satisfied with support from Tori Richards, who represented Talbots Law. He explained profesionally and kindly me and my wife all details related to buying new property. It was very useful, because we known exactly how much cost the stamp duty tax and other payments. Finally we also known how much money we need to borrow from bank. The transcation of buying property was finished succesfully.
The whole process of selling my property to buying my new house was made so much easier by Preesha from Talbots Law. Communication and keeping me up to date right to the timing of key collection. Being on my own and not familiar with any of it was made easier. Her patience and knowledge were second to none. Fran from Shipways recommended her and I'm so glad she did. Thank you
The Mortgage Company messed us about while using Talbot Laws newly opened Worcester office so it was agreed by all to move the Conveyancing work to Talbot Laws Telford office which the mortgage company had used previously, Emma Taylor took control of the Conveyancing with speed and efficiency which was very reassuring as time was moving on and it needed a professional who understood the issues that needed a firm hand to get the work done in time which i am very pleased to say she did.
Talbots Law is a reputable law firm based in the West Midlands, providing comprehensive legal services to individuals, families, and businesses across England and Wales since 1828. The company employs over 600 legal specialists who offer expertise in various areas, including Company and Commercial Law, Employment, Debt Recovery, Insolvency, Litigation, and Commercial Property. Talbots Law also supports personal clients with services in Family Law, Wills & Probate, Conveyancing, Personal Injury, and Medical Negligence.
As an employee-owned firm, Talbots Law is committed to delivering practical and clear legal advice tailored to the unique challenges faced by their clients. Their extensive experience and recognition by legal authorities, such as Chambers and Partners and The Legal 500, underscore their dedication to providing trustworthy legal solutions. The firm serves a diverse client base in Worcestershire, Shropshire, Staffordshire, Cheshire, and throughout the West Midlands.