Talk Home Mobile is a telecommunications company based in the UK, specializing in affordable SIM-only deals designed for budget-conscious consumers. With plans starting as low as £5 per month, the company offers flexible 30-day and 12-month contracts that provide users with competitive data allowances and unlimited minutes and SMS. Talk Home Mobile leverages 5G technology to deliver high-speed connectivity, boasting 99% network coverage across the UK. Targeting individuals who seek value in mobile services, Talk Home Mobile also includes EU roaming in their plans, allowing customers to use their data allowances across various European and international destinations. The company prioritizes customer convenience with quick SIM delivery via Royal Mail and efficient number porting services. By focusing on cost-effective mobile solutions, Talk Home Mobile caters to users looking for reliable communication options without compromising on quality or accessibility.
Talk Home Mobile receives mixed feedback from its users, with many praising the helpfulness and responsiveness of customer support, particularly highlighting staff members like Adam and Tom for their excellent service. Reviewers appreciate the fast response times and effective assistance through the live chat feature.
However, significant complaints arise regarding the overall customer service experience, with several users reporting issues such as delayed SIM card deliveries, problems with porting numbers, and a lack of support when attempting to resolve technical issues. Some customers express frustration over the company's notification policies and system limitations, which hinder their ability to manage their accounts effectively.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 845 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.5 | 27 |
| Sep 24 | 2.3 | 29 |
| Oct 24 | 2.9 | 37 |
| Nov 24 | 3.2 | 21 |
| Dec 24 | 2.7 | 48 |
| Jan 25 | 3.4 | 55 |
| Feb 25 | 4.0 | 68 |
| Mar 25 | 3.4 | 57 |
| Apr 25 | 3.9 | 55 |
| May 25 | 3.3 | 37 |
| Jun 25 | 3.0 | 45 |
| Jul 25 | 3.5 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Brilliant customer service from Adam, who fixed everything for me”
“So, I am writing this lovely review to highlight their poor quality customer service and to let everyone know of this”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.3 out of 5 (fair) | 2.6 out of 5 (poor) | 2.2 out of 5 (poor) | +23% | 845 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | 3.5 out of 5 (good) | — | — | 1,060 | |
| 2.5 out of 5 (poor) | 100 out of 100 | — | 2.0 out of 5 (poor) | — | — | 1,060 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,060 |
Bottom line: Talk Home Mobile is #4 of 5 on overall rating in this group. On value, US Mobile scores higher (4.3 vs 2.2).
845 reviews of Talk Home Mobile. Filter by what matters to you.
Over a year ago
Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most p... See more
Over a year ago
Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.
Over a year ago
fast response to online support.
Quick answers to the questions people ask most.
Talk Home Mobile is a mobile virtual network operator (MVNO) that provides mobile phone services including calls, texts, and data plans. The company focuses on offering affordable mobile services with competitive international calling rates.
Talk Home Mobile offers mobile phone services including voice calls, text messaging, and mobile data plans. They also provide international calling services to various countries around the world.
You can contact Talk Home Mobile customer service through their official website, by phone, or through their mobile app if available. Check their website for the most current contact information and support hours.
Customer service hours may vary and are subject to change. For the most accurate and up-to-date information about support availability, please check their official website or contact them directly.
Talk Home Mobile typically offers both contract and pay-as-you-go options. The specific terms and conditions depend on the plan you choose, so review the details of your selected service plan.
Most mobile providers, including Talk Home Mobile, typically offer number portability services. Contact their customer service team to confirm the process and requirements for transferring your existing number.
As an MVNO, Talk Home Mobile operates using existing network infrastructure from established carriers. Check with Talk Home Mobile directly to confirm which network they partner with in your area.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 57% of recent reviews are 4–5★ and 41% are 1–2★.
Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up. Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws. Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.
Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.
I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam
fast response to online support.
Chat line help is excellent - hoping I'll have my old number by midnight tomorrow.
I presently have TH sim 5gb data only 2gb for EU roaming which is ok and works fine cost £3.15month . Via martins money site. I would like to upgdate to 10gb for £5.49p but this only gives 4gb for roaming so won't bother. THome have some good deals but restricting EU roaming is putting me off. If the 10gb offer gave 7 or 8gb roaming I mihjt have considered upgrade. Lebara offer better roaming allowance
I recently ordered a SIM from Talkhome. The deal looked good, so decided to order the SIM and paid £4. But I subsequently found out that talkhome does not support WIFI calling, so I cancelled my order and asked for a refund and an address where to send back the SIM. The reply was less than helpful. Basically I felt fobbed off. So, I am writing this lovely review to highlight their poor quality customer service and to let everyone know of this. Oh, and by the way you can keep your £4, I'll never be getting anything from Talkhome never again. Your 3 star review says it all, here today gone tomorrow. Good Bye Talkhome.
I had really good experience these two days I had feel really good many thnx helping me ..
Their broken system, useless customer service and never-there technical support means I can't change any settings or even port out my number, in their own words "due to an expired ticket".
I recently ported my number to Talk Home and needed to request a PAC code to switch again. I had some trouble receiving it via SMS, but when I contacted customer support, Tom was very patient and efficient. He explained the process clearly and sent me the PAC code promptly. I really appreciate the support and clarity. Thank you!
Being disabled, Adam explained everything in simple terms and guidance. Thank you.
I was having trouble making calls and reached out via live chat. I was connected with Adam, who was not only friendly but also incredibly knowledgeable. He patiently walked me through each step to identify and fix the issue. Thanks to his clear guidance, everything was resolved quickly and smoothly.
Had problem but chat with Adam he helped me through process and was great communication he knows what's he doing great person 5recomend
Really a bad provider, poor coverage and ridiculous services. I ordered my sim card, it took a week to get it, then i tried to port in by providing 2 weeks notice, but it still took more than a day to get it activiated, that means i can't be reached by my previous number for 1 day+. after ported in, i found the signal is bad, then i would like to port out, they charged me more than £35 and refused to waive the charge even it's due to the bad services.
Good Customer Service
Not impressed so far , sim took nearly 2 weeks to arrive , purchased a preloaded sim and could not make calls or text. Checked account and balance was 0 , customer services non existent , still waiting for a reply after 3 days.
Port in port out issue was solved by CS. Tom was really helpful, 5 starts for him But... Talk Home has so many restrictions now, not competitive to other easy going service providers. Worth 1 start for Talk Home. In fact, didn't port in to them at last.
Great price and a good service via live chat from Tom and Adam. Had a delay with SIM due to royal mail but another SIM quickly dispatched. A minor issue getting connected but was quickly resolved with a reboot.
Unable or unwilling to deliver the services they claim. Start with the headline : You will frequently be unable to make calls or send text messages with this "network". I should have realised what I was in for when the envelope that arrived with my SIM card in ti was empty... They literally sent an empty envelope. After speaking to the the dismissive customer service team for the first time, it was eventually re-sent. This was the first clue that this was not going to be a professional experience. What I didn't realise was that the empty envelope would end up being about much use as the SIM card I eventually received, as you will not be able to make phone calls with Talk Home. As I travel around a bit, I found this problem immediately and throughout the Midlands, up as far as to Manchester and down as far as London. Upon trying to make a call, it won't connect and just terminates. Sometimes it would take 15-20 attempts just to get a connection. I called Talk Home numerous times - although even then I couldn't always connect. Their poorly trained staff (not their fault) are very rude and dismissive (their fault!) and just try to get you off the phone asap with non-descript fixes. Most common is to say it must be the signal as everything is connected properly. Of course, my phone was reading full signal, but still wouldn't connect calls. Over the space of a few months, the problem continued. I kept calling and emailing to see the issue, hoping it could be resolved. I was told again and again "it's your signal", until finally coming clean and admitted that though they claim to use EE's network, they don't actually have access to all of EE's bandwidths. So even though I had a strong signal and was in fairly large cities, I had no chance of getting a connection. Same applied to text messages. I was slightly disappointed to find out I was paying for services that couldn't be provided, but upon asking for details of their complaints procedure I was told the email I received WAS their complaints procedure and I was welcome to leave. Astonishingly poor phone and customer service. Really ashame you can't leave 0 stars. I've since moved our accounts to Lebara and it's working like a dream. Avoid Talk Home at all costs. Low cost shouldn't have to mean low quality.
Adam easily identified the problem I was causing due to stupidity and sorted it out. Great service
Account top-ups can typically be done through their website, mobile app, or by purchasing top-up vouchers from participating retailers. Contact customer service for specific instructions on available top-up methods.
International roaming availability depends on your specific plan and the countries you're visiting. Check with Talk Home Mobile about roaming charges and coverage before traveling to avoid unexpected fees.
If you're experiencing connectivity problems, first try restarting your device and checking for any network outages in your area. If issues persist, contact Talk Home Mobile customer support for technical assistance.
You can typically check your account balance and usage through Talk Home Mobile's website, mobile app, or by dialing a specific code from your phone. Contact customer service for the exact methods available for your account type.
Cancellation policies vary depending on whether you have a contract or pay-as-you-go service. Review your service agreement or contact customer service for specific terms regarding cancellation procedures and any applicable fees.
Talk Home Mobile is a telecommunications company based in the UK, specializing in affordable SIM-only deals designed for budget-conscious consumers. With plans starting as low as £5 per month, the company offers flexible 30-day and 12-month contracts that provide users with competitive data allowances and unlimited minutes and SMS. Talk Home Mobile leverages 5G technology to deliver high-speed connectivity, boasting 99% network coverage across the UK. Targeting individuals who seek value in mobile services, Talk Home Mobile also includes EU roaming in their plans, allowing customers to use their data allowances across various European and international destinations. The company prioritizes customer convenience with quick SIM delivery via Royal Mail and efficient number porting services. By focusing on cost-effective mobile solutions, Talk Home Mobile caters to users looking for reliable communication options without compromising on quality or accessibility.
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