Test Ultimate is a driving test cancellation service designed to help individuals obtain their driving licenses more quickly. The company specializes in finding and securing earlier driving test appointments for customers who may be facing long waiting times for their scheduled tests. By streamlining the process, Test Ultimate allows users to potentially take their driving tests as soon as the next day, depending on availability.
Customers of Test Ultimate include learner drivers who have already booked a driving test but are seeking to move their appointment to an earlier date. The service is accessible through their website, which guides users through the sign-up process and facilitates the search for suitable cancellation opportunities. Once a match is found, customers receive timely notifications via email and SMS, ensuring they can confirm their new test date promptly.
Reviewers generally appreciate Test Ultimate for its quick and efficient service in securing driving tests, with many noting the ease of use and prompt results. Customers frequently highlight their satisfaction with the speed at which they received test bookings, often within a day.
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However, there are significant complaints regarding the company's customer service and refund policies. Many consumers express frustration over being charged for services without receiving the promised support or timely notifications, leading to feelings of being scammed. Issues such as short notice for test dates and a lack of responsive customer service are common themes in negative reviews. Despite the positive experiences shared by a majority, the persistent complaints about service reliability and financial concerns create a mixed sentiment overall.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.1
369
100%
+0.3
● Low
4.1 / 5 overall
=
369 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
2.2▲ 0.3
12-month avg
2.6
All-time
4.1
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Sep 24
5.0
7
Oct 24
—
0
Nov 24
3.0
2
Dec 24
5.0
2
Jan 25
3.0
2
Feb 25
3.0
4
Mar 25
3.2
5
Apr 25
1.0
4
May 25
1.7
11
Jun 25
1.5
13
Jul 25
2.4
11
Aug 25
2.8
11
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 369 most recent reviews.
Top praiseof 290 positive reviews
Customer service44%
127 mentions
Fast & efficient37%
108 mentions
Easy to use10%
28 mentions
Helpful support9%
27 mentions
“It was hassle free with excellent service delivery”
On “Customer service” · Aug 20, 2025
Top complaintsof 74 negative reviews
Refund45%
33 mentions
Customer service41%
30 mentions
Payment issues32%
24 mentions
Scam27%
20 mentions
“When I contacted them, they refused to change the slot or refund me, insisting the booking “matched my preferences,”...”
On “Refund” · Aug 11, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Educational Services.
Overall rating and review count for this company and similar companies
SCAM DO NOT BUY
I paid over £100 for this service expecting a professional and reliable service. However, I was met with an astonishing lack of service and accountability. I waited over 4 months for a test and they didn't offer any tests. Then when I wanted a refund for my money as they did not provide any driving tests whatsoever they refused to give me the money even though they did not give me anything at all and I didn't accept any tests. They have a hidden policy to make sure they keep your money no matter what. They'll offer all the customers the same tests available which almost everyone in the country can get, therefore makes it impossible and then they say they have offered you a test so they cannot give you a refund. Incredibly long wait times and scam artists trust me save your money because you will get scammed and be extremely disappointed . What's even more frustrating is that my numerous attempts to reach out to their customer service department have been met with silence. This lack of responsiveness, combined with their failure to deliver the service I paid for, paints a picture of a business that appears to have little regard for its customers. It is deeply troubling that a company would operate in such a way, taking money for a service they have failed to provide. It's a regrettable situation that leaves me questioning their business ethics and practices.
The service was Ok and I did receive an early test date. However I used this company last year when they operated via whatsapp and the service was so much more efficient and communicative, However they did deliver but fell down on the customer service side of things. No email address, everything done via their website so difficult to backtrack on communications.
Test Ultimate has received mixed reviews, with a rating range from 1 to 5 stars based on real customer experiences. While some users report fast and efficient service, others have raised serious concerns about their legitimacy.
Is Test Ultimate a scam?
There are verified reviews that suggest some customers have faced issues, including being charged without receiving services. However, others have successfully booked tests, indicating a varied customer experience.
What services does Test Ultimate offer?
Test Ultimate primarily offers a test booking service, including an 'Autobook Plus' package that aims to find and secure test dates for users quickly.
What are the payment methods for Test Ultimate?
While specific payment methods are not detailed in reviews, customers have reported issues with being charged for services, indicating that payment is required upfront for booking.
All 5 questions →Show fewer questions
How does Test Ultimate handle customer support?
Customer support seems to be a common complaint, with users reporting a lack of response to inquiries and reliance on email communication, which has left some feeling frustrated.
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Scumbags!
Companies like Test Ultimate block book all available tests at DVSA so that there are no tests available to the public for months on end, they then charge almost FIVE TIMES what DVSA would normally charge if you were to book a test via their website with the assurances that they can secure you a test very quickly. Of course they can! because they have the monopoly at their disposal and therefore are in a position to rip off vulnerable people who are desperate to get a drivers license and spare no thought to the £100`s people end up paying to secure a test that DVSA charge a mere £62! They need to be reported to DVSA and stopped or it will be many years before booking driving tests ever returns to how they were pre-pandemic!
I was offered 2 test date options within 24 hours of signing up. The first date was only one week away. It didn't work with my schedule so I refused the date and was offered another one (a month away) within a couple hours. I did choose the most expensive package, which I would recommend if you want a booking as soon as possible. Overall, I would definitely recommend this service!
took ages to get a test. highest package and not many offers. when you do get an offer, you have to be super quick and thats impossible. if you miss an offer, they put your search on pause for no reason and even if the offer was active for 2 minutes. but not sure what else is out there. maybe the best of the worse
Will not give me a refund despite the policy of giving you a refund if you don’t get a test within 3 weeks. Apparently I violated one of the tiny bullet points, however they won’t tell me which t&c i violated. Don’t use
The worst company, they grab your money and you get nothing.
They tell you go premium, they will look harder, you will get a text when they find you test. Rubbish. I got an email after paying premium on a Sunday eve for a Thursday test, I missed it when I emailed them why I didn't get a text as I paid premium to get texts, they said they cant text for short notice test. Don't use them.
I can't reply to test ultimates reply, so I'm editing mine so I can add on. I was offered 3 tests on a Saturday one after the other, after telling them we can't do on a Saturday. I paid for premium but didn't get a text so when I went into the email which I recieved on Sunday for a test on Thursday to reply that I wanted the test I was offered it was gone. If I would have recieved a text which I paid extra for I would not have missed that test.
The reason why we cancelled the Dvsa was because you were not finding us a test, so someone else managed within a couple of days.
Can I write a reply to test ultimate reply.
They are the biggest liars, they offered me 3 tests in total, 1 I missed because I wasn't quick enough. The other 2 were on Saturday so we couldn't take them.
I did upgrade as you had advised but still got rubbish service.
I am not the only one either who has had this experience.
I paid someone else to get my daughter a test, they only take your money once they have a test for you. I got one within a week.
Test ultimate still owe us our money for the service they didn't give.
Don't bother with these scammers who make it almost impossible!
When you spend your £120 with these scammers and they provide you with a date, a few hours later when you come back to them to confirm it (having to make arrangments with your instructor for a test), they take the slot away from you then 'pause' you account. A begging email later they reactivate it. The next time you get offered, you feel obliged to take the date, find the instructor is not available, try and cancel the slot and then are informed you are PERMANENTLY paused until you give them another £120. DON'T DEAL WITH THESE PEOPLE! Disgraceful!
They are bunch of thugs. I booked for their service and they didn't even look at it for 7 weeks and my test expired after which they informed that the booking reference is invalid and they refused to give me the refund even though they claim to provide refund if they are unable to find the desired booking date.
I’m really disappointed for this service. I’ve purchased Ultimate Package. I had to cancel the date because of my driving instructor will not be in London at the exam date. Even though I didn’t use any service, it’s not provided to keep searching new exam date for me. As I mentioned to customer service, I can rebook for a new test by DVSA. However, I can‘t pay any more money to The Ultimate again. It’s a huge amount. It doesn’t make sense to purchase this full package. Why haven’t I purchase Standard one then? I need your help. But Customer service said that you need to purchase again. Please help me about it! I’m losing time to get the exam because of waiting your help. Please help me to look for new date or refund!
WARNING!! SCAM ARTISTS AT WORK!!
These despicable thieves un-ashamed to sell outright non-existent bogus lies, craftily offering me (and many others according to other reviews) an offer of say the next day, ensuring that I 'd definitely not take the test it being most probable so, and pronto! they have my money, after which, I never hear from them again, until I write to them asking what's going on, upon which they send me some contrived mix of codswallop and craftily organized, telling me, you've turned down the offer and therefore can't get your money back. Well obviously, what do you want, they purposely did that, knowing i will 99.99% not possibly take their test. what a bunch of of downright disgusting criminals!!
YOU'VE BEEN WARNED DON'T USE THESE CUNNING SNAKES!!
**Update**
*reply* from these scammers here on trust-pilot:
"Hi Av, if you set your search in your account to search from the next day onwards, then you will receive those offers, if it is not a good date, you can update your search in your account to a later date. Rest assured we continue searching for a test for you until you are satisfied with the date you are offered.
Regards,
The Test Ultimate team"
Look at how they're trying to twist and manipulate now. here they try to portray it as if it was ME who made the mistake by choosing a wrong date, writing that "if you set your search in your account to search from the next day onwards, then you will receive those offers."
This outright lie of theirs is shameless. Apparently, if i set my date for the next day, I'd get "those offers" whatever that actually means. The problem is though, they don't send you ANY offers, not even "other offers", and not "those offers".
What they do do is, write on your account page that you missed an offer and will start searching again, but the problem is, they never gave/give an offer, it is only there to try and fool you and others that you 'missed' an offer, when in fact it's all a bluff.
In the beginning, I thought that maybe i was missing test offers because i wasn't constantly by the computer (in short i fell for their set-up), so i upgraded my package to getting sms texts for offers, which after updating and shelling out more chunks of your savings for these money grabbers, they sweetly inform you that "SMS notifications will be sent for all non short notice tests". Basically they try to fool you and manipulate you into giving them more and more of your money. when i originally didn't get tests i was informed by them to upgrade my package, which i did, ONLY due to the fact that i wasn't getting SHORT notice tests. but they only told me that the SMS upgrade didn't help for short notice, after i had already paid. in fact these brackets were only added in at some later stage.
I'm not going to waste my time to debase all the garbage the replied here, as you can see for yourself with whom were dealing. In short, BEWARE!!
I have not been given a test and it has been 3 weeks with no offers at all. I am currently asking for a refund but they have not yet contacted me back. Please resolve this.
Test Ultimate is a driving test cancellation service designed to help individuals obtain their driving licenses more quickly. The company specializes in finding and securing earlier driving test appointments for customers who may be facing long waiting times for their scheduled tests. By streamlining the process, Test Ultimate allows users to potentially take their driving tests as soon as the next day, depending on availability.
Customers of Test Ultimate include learner drivers who have already booked a driving test but are seeking to move their appointment to an earlier date. The service is accessible through their website, which guides users through the sign-up process and facilitates the search for suitable cancellation opportunities. Once a match is found, customers receive timely notifications via email and SMS, ensuring they can confirm their new test date promptly.
