Thai Food Online is a dedicated online supermarket specializing in authentic Thai food products and ingredients. The company offers a wide selection of fresh Thai fruits, herbs, spices, and vegetables, all flown in directly from Thailand on a weekly basis. Customers can also find a variety of frozen foods, canned goods, sauces, pastes, rice, and noodles, making it easier for them to prepare traditional Thai dishes at home. Catering to both individual consumers and wholesale buyers, Thai Food Online provides next-day delivery services to ensure freshness and convenience. The platform also features one-click recipes to help customers explore and create authentic Thai cuisine effortlessly. With its comprehensive range of products, the company aims to serve Thai food enthusiasts and anyone interested in exploring the rich flavors of Thailand.
Thai Food Online receives a mix of positive and negative feedback from customers. Many reviewers praise the delivery service, noting it is fast and efficient, with some describing the food as delicious and the selection as excellent.
However, a significant number of complaints highlight issues with order fulfillment, with customers reporting that their orders were not received and that attempts to contact customer service often go unanswered. Some users express concerns about the security of their payment information, citing incidents of credit card theft. Additionally, there are frustrations regarding the website's functionality, with several customers unable to place orders or receive timely responses to their inquiries.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The delivery service was excellent, you don't need to do anything apart from book your meal in one of the time slots...”
“The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, th...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Grocery Stores.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.7 out of 5 (good) | 4.3 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 4.2 out of 5 (good) | 3.9 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.4 out of 5 (poor) | 1.8 out of 5 (poor) | 1.8 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 4.9 out of 5 (good) | — | — | 51 |
Bottom line: Thai Food Online is #3 of 5 on overall rating in this group.
500 reviews of Thai Food Online. Filter by what matters to you.
Over a year ago
Very good food, so delicious and tasty. The delivery service was excellent, you don't need to do anything apart from book your meal in one of the time slots available, everything else is catered for.... See more
Over a year ago
My credit card info got stolen on this site. be very careful what kind of code you get on your phone because they set up applepay with a purchase i tried to make.
Over a year ago
Is this company still trading? I am having great difficulty placing a new on line order. I have been trying for a week now. My emails to the company have all bounced back and I can’t find any informat... See more
Over a year ago
My favorite site to buy from. Never disappoints
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Very good food, so delicious and tasty. The delivery service was excellent, you don't need to do anything apart from book your meal in one of the time slots available, everything else is catered for. Well done Thai to your door.
My credit card info got stolen on this site. be very careful what kind of code you get on your phone because they set up applepay with a purchase i tried to make.
Is this company still trading? I am having great difficulty placing a new on line order. I have been trying for a week now. My emails to the company have all bounced back and I can’t find any information on line.
My favorite site to buy from. Never disappoints
Browsing for a product when I saw this: "Like soy sauce, golden mountain sauce is composed mainly of fermented soy beans and salt. It tastes quite different from soy sauce, however: slightly saltier, plus there is a hint of sweetness (it does contain sugar). There is no MSG in this sauce, but the Thais do add what they call 'flavour enhancer' in small amounts (similar to MSG, but without the negative effects), and a preservative." What exactly are the "negative effects" of MSG? This is a harmful myth. A company that sells Asian food should surely know that. Well, it turns out they do as they sell MSG on their website 🤦♂️
Used to be good. Now website won't accept order, there's no telephone number to call, half the emails get returned "not known" and the others don't reply. I can only surmise that this business has closed down.
Great selection of food that my wife adores. 5* would recommend everyone give them a try!
Just got told the website is not set up to take orders yet. Wth is going on?
beautiful . great food and nice service. I would certainly go again
The goods I paid for were not delivered, emails to the addresses shown on the website bounce back or get no reply, the company phone number in Bolton has not been answered when I have called. Goes without saying, but one star is one too many.
No longer trading. Do not place orders.
Since 2020 I have been ordering some of my favourite snack nuts on this site with no issues. They have always been so prompt and if something goes wrong with my order, they will usually let me know via email or some other way. At first I was very impressed thinking they offer great service which is why I’ve been ordering my things through them. Fast forward to 2023 I started having issues with my delivery. I noticed using this site that sometimes they are not very up to date with the products the have online. So I will see something and order, but then I would receive an email stating they either don’t have it or they will refund my money, so communication with the order team was never an issue but availability of stock in present time was. Moving on to the 23rd of November 2023. I ordered a few items expecting delivery within a few days as usual, but then nothing! Each time I go onto track my order with the delivery company they use, I am told that they are yet to receive my order. Till this day on the 10th of January 2024 the delivery company is yet to receive my order. Crazy! I have emailed every email address possible, related to Thai food which has been made available on their website including the CEO Julian Adhikary, since the 28th of November and Not a single soul has responded to my emails. I cannot express how frustrated I am that they have taken my money and refuse to send me my orders. I do not trust to order anything on this site anymore. Before you do please think twice. We live in a very difficult economy where many are breaking their bones to earn a living, so for someone to take your money as payment for something and not live up to it is very disappointing indeed. Not even an email to apologise for the situation. Thai food online you should be ashamed of yourselves. Your entire personnel right from your so called CEO to your customer service team! I still want my money back. Forget about the items I ordered, no longer interested in them.
November 2023 order not received. Company does not respond to emails sent.
Order never received, no response from customer service when I complained. About as bad as it gets. Don’t shop here.
Brilliant site with everything you need for thai cuisine at great prices including fresh items delivered straight to your door. Highly recommended
Order placed 22 Nov 2023, Order acknowledgement received, card debited 23 Nov 2023. No shipping notification, no courier delivery info, nothing turned up. Three emails to orders - no reply. Tried phoning (numbers hard to find) no one picked up. Emailed Julian (CEO) - he's away 'till January 8th. Final email to info etc. No reply. Shall I use them again? Would you?
Such a shame, but has obviously gone bust. Ordered 3 weeks ago, no sign of my sriracha delivery and no response from Thai —Foods-Online. Looking at reviews this is consistent with other buyers since, so clearly they have stopped trading. Surely something should be done to prevent other unwary customers fro falling for the same mistake???
Thai Food Online is a dedicated online supermarket specializing in authentic Thai food products and ingredients. The company offers a wide selection of fresh Thai fruits, herbs, spices, and vegetables, all flown in directly from Thailand on a weekly basis. Customers can also find a variety of frozen foods, canned goods, sauces, pastes, rice, and noodles, making it easier for them to prepare traditional Thai dishes at home. Catering to both individual consumers and wholesale buyers, Thai Food Online provides next-day delivery services to ensure freshness and convenience. The platform also features one-click recipes to help customers explore and create authentic Thai cuisine effortlessly. With its comprehensive range of products, the company aims to serve Thai food enthusiasts and anyone interested in exploring the rich flavors of Thailand.
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