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Phone arrived as indicated when purchasing. as described in advt.

The Big Phone Store is a UK-based retailer specializing in affordable, refurbished mobile phones and electronics. With over 25 years of experience in the industry, the company offers a wide selection of SIM-free mobile devices, including smartphones, tablets, and smartwatches, all at competitive prices. Customers can find devices from popular brands like Apple, Samsung, and Google, ensuring quality and reliability without the cost of new products. Targeting budget-conscious consumers, The Big Phone Store provides high-quality used phones that undergo thorough refurbishment processes, guaranteeing performance akin to new devices. The company also offers convenient services such as free delivery on orders over £30, next-day delivery for orders above £150, and a 12-month warranty on products. By focusing on customer satisfaction and value, The Big Phone Store aims to make technology accessible to a broader audience while promoting sustainable practices through the recycling of tech.
The Big Phone Store receives overwhelmingly positive feedback from customers, with many praising the excellent condition of the phones and the quick delivery service. Reviewers frequently highlight their satisfaction with refurbished devices, noting that phones arrive as described and in great condition, often exceeding expectations.
The professional handling of transactions, including the sale of old phones, is also commended, with customers appreciating the prompt acknowledgment and payment. However, a few reviews mention minor issues, such as payment processing difficulties and slight imperfections on some devices, like dirt around charging ports. Despite these minor complaints, the overall sentiment remains highly favorable, with many customers expressing their intent to return for future purchases.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 120 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 4.8 | 60 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.8 | 60 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 120 most recent reviews.
“Phone arrived as indicated when purchasing”
“Atrocious service, Gave me an offer of £35 for 2 phones, they worked and charged, i notified that one screen was crac...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 120 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.0 out of 5 (good) | — | 1,060 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.8 out of 5 (good) | 4.3 out of 5 (good) | — | 1,060 | |
| 4.7 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,000 | |
| 4.0 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.7 out of 5 (good) | — | −1% | 1,000 |
Bottom line: The Big Phone Store is #1 of 5 on overall rating in this group.
120 reviews of The Big Phone Store. Filter by what matters to you.
11 months ago
Phone arrived as indicated when purchasing. as described in advt.
11 months ago
I sold my old phone at a reasonable price. They quickly acknowledged receipt and then paid the money due to me. Totally professional.
11 months ago
Super quick delivery. Phone was in excellent condition. Great price. Very happy
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Phone arrived as indicated when purchasing. as described in advt.
First time purchasing a refurbished phone, did lots of research and read reviews. A little anxious about what condition to expect but needn't have worried. Phone delivered quickly, well packaged, great price and in pristine condition. Very pleased with purchase and on this experience more than happy to recommend. Thank you.
I sold my old phone at a reasonable price. They quickly acknowledged receipt and then paid the money due to me. Totally professional.
Super quick delivery. Phone was in excellent condition. Great price. Very happy
Brilliant service. Got the phone online, was delivered quick, great packaging. Daughter had the phone from June, not a problem with it, price was reasonable. Would recommend!
Refurbished mobile exactly as described followed by very efficient delivery service.
Really pleased with the phone. There were some issues with the American Express payment process, but good comms whilst it was being sorted, and next day delivery.
Extremely good service
Bought a refurbished Samsung Galaxy A56. Arrived promptly and well packaged. It was in prime condition even though I bought a "good" condition phone. Came with a charging cable and a tool to open the SIM card slot. I was going to use a different company but they didn't have the phone that I wanted, hence I opted for the Big Phone Store. I couldn't be happier. Got a great phone at a great price. I'd happily use the Big Phone Store again.
Got an iPhone 13 from them. Arrived quickly and in good condition. Happy with price and good customer service.
Excellent service speedy delivery and phone was packaged superb! Very happy
Phone arrived quickly, looks almost like new accept for some dirt around the charging port and camera. Battery is very good.
Excellent shop, customer service and knowledge with patience, what more could anyone want, I bought iPhone 13 Pro Max with case and screen cover thank you for your service 😊
Easy to use Staff go the extra mile
Very easy to order phone, very quick delivery, and phone was perfect.
Easy and quick
Great company to deal with, it's the second phone purchase from this seller, and because the service was so good, it's our go to shop for phones now. There's no pressure to buy and if you have any problems /queries /questions etc, their customer service is excellent. I highly recommend this company for all your phone needs. Give them a try because I know you will not be disappointed.
Bought for my husband who wanted a small phone to fit in his pocket the iPhone 12 mini was just right Easy to order and arrived quickly excellent condition
Great phone as described and speedy delivery.
The Big Phone Store is a UK-based retailer specializing in affordable, refurbished mobile phones and electronics. With over 25 years of experience in the industry, the company offers a wide selection of SIM-free mobile devices, including smartphones, tablets, and smartwatches, all at competitive prices. Customers can find devices from popular brands like Apple, Samsung, and Google, ensuring quality and reliability without the cost of new products. Targeting budget-conscious consumers, The Big Phone Store provides high-quality used phones that undergo thorough refurbishment processes, guaranteeing performance akin to new devices. The company also offers convenient services such as free delivery on orders over £30, next-day delivery for orders above £150, and a 12-month warranty on products. By focusing on customer satisfaction and value, The Big Phone Store aims to make technology accessible to a broader audience while promoting sustainable practices through the recycling of tech.
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