The Natural Pet Store is a UK-based online retailer specializing in high-quality, nature-friendly pet products. The company offers a diverse range of items including pet food, treats, supplements, toys, and bedding, catering to the needs of pets across various species and breeds. With a commitment to natural and sustainable products, The Natural Pet Store aims to provide pet owners with trustworthy options that promote the health and well-being of their animals. Targeting environmentally-conscious pet owners, The Natural Pet Store emphasizes convenience by offering free UK mainland delivery on orders over £40. Customers can easily navigate the website to find products suited for their pets, ensuring a seamless shopping experience. By focusing on natural ingredients and ethical sourcing, the company appeals to pet owners seeking quality and transparency in their pet care purchases.
The Natural Pet Store receives a mix of feedback from customers, highlighting both strengths and weaknesses. Many reviewers appreciate the rapid delivery service, often praising the reliability of the courier, DPD, and the good range of pet supplies at competitive prices.
Positive experiences also include helpful staff who assist with order issues promptly. However, a significant number of customers express frustration over poor service, including delayed deliveries and unresponsive customer support. Complaints about receiving damaged or out-of-date products are common, with some customers resorting to banks for refunds due to lack of communication. While the store has its loyal supporters, the recurring issues with order fulfillment and customer service leave many feeling dissatisfied.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 3.5, CrowdTrust 2.7. Trustpilot carries the most weight (95% of the score).
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.5 | 60 | 95% |
Monthly average rating from reviews written by people · latest review Nov 2025.
| Month | Average | Reviews |
|---|---|---|
| Dec 24 | 3.4 | 5 |
| Jan 25 | 2.5 | 6 |
| Feb 25 | 5.0 | 2 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 5.0 | 2 |
| May 25 | — | 0 |
| Jun 25 | 3.0 | 7 |
| Jul 25 | 1.0 | 1 |
| Aug 25 | 2.8 | 5 |
| Sep 25 | 5.0 | 4 |
| Oct 25 | 2.5 | 6 |
| Nov 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 63 most recent reviews.
“Good prices and good range of pet supply”
“Awful company … Bought a few things for our puppy and they still haven’t delivered”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pets.
| Company | Overall | Legit | Delivery | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.5 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.2 out of 5 (fair) | 4.6 out of 5 (good) | +6% | 63 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,100 | |
| 4.6 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.1 out of 5 (good) | 4.8 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.2 out of 5 (good) | 4.2 out of 5 (good) | −33% | 407 |
Bottom line: The Natural Pet Store is #5 of 5 on overall rating in this group. On service, Lyka Pet Food scores higher (4.8 vs 3.2).
100 reviews of The Natural Pet Store. Filter by what matters to you.
Over a year ago
I put the incorrect address, and the change was very quick and smooth. Very helpful!
Over a year ago
Good prices and good range of pet supply
Over a year ago
Deliver is rapid and uses DPD who are probably the most reliable
Over a year ago
Always good experience very prompt delivery and always acknowledge continued purchases. Great shop
Quick answers to the questions people ask most.
The Natural Pet Store typically uses reliable couriers like DPD for delivery. For specific details about your order, including tracking and delivery times, please visit our website or contact customer service.
If you receive any out-of-date or damaged products, we recommend contacting our customer service team immediately for assistance. They will guide you through the return process and help resolve any issues.
If you receive the wrong or unsuitable item, please reach out to our customer service. We are here to help rectify any mistakes and ensure you get the correct products.
Yes, The Natural Pet Store has a refund and exchange policy for eligible items. For more details on how to process a return or exchange, please check our website or contact customer support.
Customer service hours may vary, so please check our website for the most accurate information. We strive to respond promptly to all inquiries.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
| ● Low |
CrowdTrust Low volume · weighted down | 2.7 | 3 | 5% | — | ● Not enough data |
Polarized pattern: few middle ratings. 60% of recent reviews are 4–5★ and 37% are 1–2★.
I put the incorrect address, and the change was very quick and smooth. Very helpful!
Good prices and good range of pet supply
Deliver is rapid and uses DPD who are probably the most reliable
Always good experience very prompt delivery and always acknowledge continued purchases. Great shop
Awful company … Bought a few things for our puppy and they still haven’t delivered . One reply from an Ashley from my 4 emails so had to go through the bank for a refund .
I ordered some pate and 3 of the items were out of date and you could see that they were all wrinkly compared to the ones still in date. I sent numerous emails to try and return them to get a refund. Eventually I was told DPD would pick them up on a certain day. I waited in all day and DPD never showed. I will never order from them again. The customer service has been absolutely terrible.
First and last time ordering from this store, the dog food bag turned up damaged and 11kilos of dog food was loose inside the delivery box. very unhelpful customer service.
Massive range of chews which is what I was looking for when I happened upon the natural pet store and a good price too. Quick delivery and happy dogs
Very Good Business , can be let down by courier on occasions
The food arrived with dents in and just looking a bit battered. The order also arrived with missing items which were then sent however received a few days later.
Great, my little pooch enjoyed the product
Excellent price and speedy delivery
My cat is currently on Arden Grange dry food (full fat 😹) and needs to lose a little bit of weight, so I needed to be able to try a smaller bag of the lighter version to see if she liked it. Very happy with the price and she loves it so win win all round
Speedy delivery of my chosen pet treats. So my little dog didn't need to wait long. Nice supplier email thinking me for another order
I placed an order and paid for for 2 x 12 tins of dog food. I received just 2 tins.
I've been a loyal customer for the last few years, with a monthly subscription. Ahead of moving area, I changed my address on their website. Being the person I am, I checked again just after the move and saw my address had reverted back to my old address. I changed it again, and deleted the old address again. I checked the upcoming delivery and it stated the new address for delivery, but to sure I even emailed customer service to confirm that the address had changed ahead of my delivery. The response received did not highlight any issues. Several days later I got a notification to say my order was out with DPD, I waited in but then received a notification that it had been delivered. I contacted the company and they advised it had gone to my old address. I logged onto the website and again saw my old address was listed when this had been deleted and my new address was marked as the default. The response I received did not involve an apology, nor confirm if they had investigated the fault on their webpage. Despite my years of loyalty, it was instead viewed that it was my fault, I must not have changed my address. Despite providing screenshots, and having the email to customer service, before the order went out. It's 40 miles for me to try and collect my dog food delivery, that on this occasion amounted to around £60. I have no contact with the new home owners so will have to travel this distance just to see if they are home, and hope they are honest that they've got my parcel. They did not apologise or offer a redelivery or refund. I've given 2 stars as prior to this I had no problems with their service and recommended them. However, now knowing they do not apologise, investigate or rectify their mistakes I cannot in good faith recommend them and only upon requesting to cancel my subscription did I receive a sorry you are leaving but no support.
Order placed mid July and was due to be delivered in 2-4 working days. Delivery deadline passed so contacted the team asking for an update. Have received no communication from them but the money has gone from my account. Others appear to have similar experiences and the company is starting to feel like a scam. Do not recommend.
The order was received as notified at purchase - good communication and well packaged.
The Ostrich bone is ahit, no splintering because its air dried
The Natural Pet Store is a UK-based online retailer specializing in high-quality, nature-friendly pet products. The company offers a diverse range of items including pet food, treats, supplements, toys, and bedding, catering to the needs of pets across various species and breeds. With a commitment to natural and sustainable products, The Natural Pet Store aims to provide pet owners with trustworthy options that promote the health and well-being of their animals. Targeting environmentally-conscious pet owners, The Natural Pet Store emphasizes convenience by offering free UK mainland delivery on orders over £40. Customers can easily navigate the website to find products suited for their pets, ensuring a seamless shopping experience. By focusing on natural ingredients and ethical sourcing, the company appeals to pet owners seeking quality and transparency in their pet care purchases.
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