Good selection of products and always…
Good selection of products and always friendly staff in the Washington store

Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
Pets at Home generally receives high praise for its helpful and friendly staff, with many customers noting the pleasant service they experience in-store and online. Reviewers appreciate the wide selection of products and the well-organized layout of the stores, making shopping enjoyable.
However, there are notable concerns regarding order and delivery issues, with some customers reporting delays and problems with their orders. Complaints also arise about the treatment of animals, with one reviewer expressing distress over the loss of a pet purchased from the store. While many highlight excellent customer service experiences, others describe unprofessional behavior from staff, particularly in specific interactions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 999 | 100% | — | ● Medium |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 999 reviews in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you”
“Evri has not delivered my tray of dog food, instead he dropped a parcel on the soil with a label for someone in Sherw...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Pet Stores.
| Company | Overall | Legit | Service | Delivery | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 4.3 out of 5 (good) | — | 999 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 4.5 out of 5 (good) | — | 1,100 | |
| 4.3 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 4.3 out of 5 (good) | 4.0 out of 5 (good) | +2% | 458 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 4.5 out of 5 (good) | 4.0 out of 5 (good) | −33% | 407 | |
| 4.3 out of 5 (good) | 100 out of 100 | — | — | — | +1% | 249 |
Bottom line: Pets at Home is #2 of 5 on overall rating in this group. On delivery, Lyka Pet Food scores higher (4.8 vs 4.0).
999 reviews of Pets at Home. Filter by what matters to you.
Over a year ago
Good selection of products and always friendly staff in the Washington store
Over a year ago
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Over a year ago
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
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Good selection of products and always friendly staff in the Washington store
Bought a hamster few weeks ago he’s only a few weeks old and he had everything a big cage all the stuff and he’s just died and all they asked for is the receipt. I’m distraught I loved him so much he was the cutest baby ever and now he’s gone and idk what to do ☹️
I think it’s so fun because you have pet workshops and your animals are so cute I ❤️ animals especially hamsters and other rodents
Because everything is so well set out at the Wigan store and the staff are really helpful and pleasant when they see you
Julie was great with my missing order
Really helpful and pleasant.
Wanted to buy a betta fish and was refused by the staff, purely by ego. Staff being very narcissistic, rude and unkinde! Very unprofessional staff woring there
My order was supposed to arrive in store by Saturday. It was ordered on Thursday morning. It didn’t arrive until late afternoon on Monday!! When we opened the box, everything was squashed & literally had been thrown in there. We had ordered Lily’s Kitchen tray food, 3 packs of 10. Only one was a pack of 10, the rest were thrown in & all bulged & squashed. I’ll never order from Pets at Home again. Very very disappointed.
Grooming parlour always good, helpful staff with my nervous dog
The customer service if you have a faulty item is appalling. If there were a zero stars option, I would have chosen it. I purchased 2 microchip cat feeders for 2 cats with differing dietary requirements due to health conditions. Product is marketed on website at Pets at Home for such cases. Yet when one of the products developed a fault, the customer service at Pets at home was worthless. Having chased to follow up on my support request after 2 days, 5 days on from original contact, I have now been directed to the manufacturer. Why not do this at the start! I won't shop with them again
Spoke with Rory today on the chat as had an issue with my purchase he was fantastic and quick to sort for me.
Had a login error, but online chat was great and Rory had it sorted in minutes. Brilliant!
Chloe G the customer service advisor was highly knowledgeable in her field, she is 2nd to none. She went above and beyond’s and exceeded my expectations. I am truly grateful for her expertise and kindness :)
Incomplete and damaged parts for a hutch when picked up as click and collect today. But excellent customer service and quick resolution from Jane S via chat this lunchtime
Great variety of products but, with the recent store revamp,, not always easy to find what one is looking for!!
Had a problem with order, Jane S sorted out the problem with out any difficulties. Thank you.
Pleasant and knowledgeable staff
Excellent variety of goods stocked in store. Great prices. Polite and friendly staff.
I used the live chat feature in attempt to resolve an issue regarding an email. Leonie P was very helpful and instantly resolved my issue. I would definitely recommend the feature. Thank you Leonie 🙂
Thank you for being so understanding of my situation with fire accident. With helping me have my order delivered as I not longer can collect. Mobeen M helped me through the app. Which made it easy and less stressful with all that we have been through. Thank you love pets at home.
Pets at Home is a leading retailer in the pet supplies industry, offering a wide range of products and services for pet owners across the UK. The company specializes in providing pet food, accessories, and healthcare products for various pets, including dogs, cats, fish, birds, and small animals. In addition to retail offerings, Pets at Home also provides grooming services, pet training, and veterinary care through its in-store clinics, catering to the diverse needs of pet owners. The target market for Pets at Home includes pet owners seeking high-quality products and services to enhance the well-being of their animals. With a strong online presence at www.petsathome.com, the company facilitates easy access to its extensive product range, along with helpful resources and advice for pet care. By focusing on the welfare of pets and the satisfaction of their owners, Pets at Home aims to be a trusted destination for all pet-related needs.
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