Ticketmaster is a leading online platform that specializes in ticket sales for a wide range of events and entertainment options. The company offers customers the ability to purchase tickets for concerts, sports events, theater performances, and various live shows through its user-friendly website, ticketmaster.ca. With a vast selection of events available, Ticketmaster serves a diverse audience, including music fans, sports enthusiasts, and theatergoers looking for convenient access to their favorite entertainment experiences. In addition to ticket sales, Ticketmaster provides event information, seating options, and customer support to enhance the purchasing experience. The platform is designed to cater to both individual consumers and event organizers, offering promotional tools and analytics to help promoters reach their target audience effectively. By combining extensive event listings with reliable customer service, Ticketmaster aims to be a trusted source for ticketing in the events and entertainment sector.
Ticketmaster receives a mixed response from consumers, with many praising the amazing shows and venues, highlighting the great experiences they have had at events. Reviewers frequently mention the ease of ordering tickets online and the convenience of sharing them digitally.
However, a significant number of complaints focus on the high fees associated with ticket purchases, with some feeling that they are often double-charged. Additionally, issues with organization at venues, such as bag storage and ticket scanning, have left some attendees frustrated. While many enjoy the performances and the overall experience, the recurring concerns about pricing and support indicate that improvements are needed. Overall, the sentiment leans positive, but there are notable areas for enhancement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.8 | 57 |
| Sep 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Able to order tickets easily”
“Restricting resale the way Ticketmaster did, where buyers had to pay full price, means people get stuck with $310 tic...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.7 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | — | 60 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Ticketmaster is #4 of 5 on overall rating in this group. On value, Dream Car Giveaways scores higher (4.6 vs 2.0).
60 reviews of Ticketmaster. Filter by what matters to you.
Poorly organized for storing bags. They told us to check in our backpack, its not allow inside. The tickets were scan already, we were guided to go outside to check in our backpack. We tried to get back inside and the tickets doesnt work for the second scan. It would be be helpful if there is a separate line or a system (wristband) for re-entry because of that.
Was good. Relatable. Not happy that my friend’s senior mother was able to get 4 tickets for free. And seats practically in the same section as my six seats(front , 7th row) which I paid 112$ each. I couldn’t even resell one of my tickets because option was no available. So maybe rating could have been higher
I purchased Oasis tickets last fall not realizing there was a Roger's Stadium that opened this past year. Ticket Master could have been much more transparent. I usually use Ticket Master fir my concert ticket purchases and I am very satisfied with Ticket Master usually.
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The ticket purchasing experience for high-demand events is subpar: tickets become unavailable before you click on them. You basically just have to buy whatever you successfully select.
The concert was great overall, but unfortunately the screens weren’t working, which made it harder to see some parts of the performance.
The band was great, the venue was not. Getting in and out is a nightmare. At every single check point where I interacted with staff there was an issue. It’s not operated well, and please tell me why gate one has different lines and those lines are not made clear to people. You have someone on a microphone trying to direct people and no one can understand a word he’s saying. Terrible venue except for the sound quality.
Tickets said “All Gate Access” but apparently that didn’t mean certain gates? Lined up twice in the “wrong line”. These lines were not signed well and the communication with staff was awful. Clearer communication about what gates to line up at would have been a huge help. The fans want to follow the rules to get in easily. But you made a lot of them pissed off by not being clear. Also, I think there were only 2 merch booths in the whole of Scotiabank Arena?! The lines were massive! The show was incredible. But the management of the fans was horrendous.
Ticketmaster is a leading online platform that specializes in ticket sales for a wide range of events and entertainment options. The company offers customers the ability to purchase tickets for concerts, sports events, theater performances, and various live shows through its user-friendly website, ticketmaster.ca. With a vast selection of events available, Ticketmaster serves a diverse audience, including music fans, sports enthusiasts, and theatergoers looking for convenient access to their favorite entertainment experiences. In addition to ticket sales, Ticketmaster provides event information, seating options, and customer support to enhance the purchasing experience. The platform is designed to cater to both individual consumers and event organizers, offering promotional tools and analytics to help promoters reach their target audience effectively. By combining extensive event listings with reliable customer service, Ticketmaster aims to be a trusted source for ticketing in the events and entertainment sector.
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