On-line Tickets
Able to order tickets easily. But prefer to have a paper ticket as a backup because sometimes my phone malfunctions.

Ticketmaster is a leading online platform that specializes in ticket sales for a wide range of events and entertainment options. The company offers customers the ability to purchase tickets for concerts, sports events, theater performances, and various live shows through its user-friendly website, ticketmaster.ca. With a vast selection of events available, Ticketmaster serves a diverse audience, including music fans, sports enthusiasts, and theatergoers looking for convenient access to their favorite entertainment experiences. In addition to ticket sales, Ticketmaster provides event information, seating options, and customer support to enhance the purchasing experience. The platform is designed to cater to both individual consumers and event organizers, offering promotional tools and analytics to help promoters reach their target audience effectively. By combining extensive event listings with reliable customer service, Ticketmaster aims to be a trusted source for ticketing in the events and entertainment sector.
Ticketmaster receives a mixed response from consumers, with many praising the amazing shows and venues, highlighting the great experiences they have had at events. Reviewers frequently mention the ease of ordering tickets online and the convenience of sharing them digitally.
However, a significant number of complaints focus on the high fees associated with ticket purchases, with some feeling that they are often double-charged. Additionally, issues with organization at venues, such as bag storage and ticket scanning, have left some attendees frustrated. While many enjoy the performances and the overall experience, the recurring concerns about pricing and support indicate that improvements are needed. Overall, the sentiment leans positive, but there are notable areas for enhancement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.7 | 60 | 100% | ● Medium |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 25 | 3.8 | 57 |
| Sep 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“Able to order tickets easily”
“Restricting resale the way Ticketmaster did, where buyers had to pay full price, means people get stuck with $310 tic...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Events & Entertainment.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.7 out of 5 (good) | 100 out of 100 | 3.4 out of 5 (fair) | 2.0 out of 5 (poor) | 2.4 out of 5 (poor) | — | 60 | |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | 1.0 out of 5 (poor) | 1.1 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 999 |
Bottom line: Ticketmaster is #4 of 5 on overall rating in this group. On value, Dream Car Giveaways scores higher (4.6 vs 2.0).
60 reviews of Ticketmaster. Filter by what matters to you.
Able to order tickets easily. But prefer to have a paper ticket as a backup because sometimes my phone malfunctions.
Worked well but too many reminders. Show was great.
Pricey. Seats were pretty bad for that price. Lesson learned!
Had huge problems trying to sell tickets on our app. Ticketmaster support was super slow. They really didn’t fix the problem in the end. Didn’t feel supported.
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the Gallagher's were amazing! Once in a lifetime. everything was fantastic until the exit. We walked out of the stadium exit for out section (102) and did not arrive at Downsview station until 1 hour later. took us 15 min to walk from the station to the stadium prior to the concert. Go Trains were a good touch as we needed to get to Union. we were not aware of this prior, though. Though Subway was our only option.
I love Oasis. It was a great show despite the rain. The washrooms at the venue need work. The urinals at the stadium were not advertised well enough and many men waiting for a portable washroom had no idea they existed. This made an already long line longer. I think next time I would go for a floor ticket just so I didn’t have to climb the stairs to go down the stairs. Exiting the stadium was long. We did a ride share but if the go train went north I would have don’t that option.
It was a great experience. But i think you should mention few things in ticket. Like if you have bag, you have to submit your bag at gate 1 and it will change you 20$.
Easy to add my ticket to wallet - seamless entry to venue.
Ticketmaster is a leading online platform that specializes in ticket sales for a wide range of events and entertainment options. The company offers customers the ability to purchase tickets for concerts, sports events, theater performances, and various live shows through its user-friendly website, ticketmaster.ca. With a vast selection of events available, Ticketmaster serves a diverse audience, including music fans, sports enthusiasts, and theatergoers looking for convenient access to their favorite entertainment experiences. In addition to ticket sales, Ticketmaster provides event information, seating options, and customer support to enhance the purchasing experience. The platform is designed to cater to both individual consumers and event organizers, offering promotional tools and analytics to help promoters reach their target audience effectively. By combining extensive event listings with reliable customer service, Ticketmaster aims to be a trusted source for ticketing in the events and entertainment sector.
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