CrowdTrust is a review platform designed to help consumers make informed decisions about ticket purchases for various events, including sports, concerts, and theater performances. The company provides a user-friendly interface that allows customers to browse and compare ticket options from multiple venues. With a focus on transparency, CrowdTrust aims to eliminate hidden fees and ensure a secure checkout process, enhancing the overall ticket-buying experience.
Targeted toward event-goers seeking reliable and affordable ticket solutions, CrowdTrust connects users with a wide range of available tickets, ensuring access to popular events in various locations. Customers can benefit from features such as interactive seat maps and a 100% money-back guarantee, which serve to bolster confidence in their purchases. By facilitating communication between buyers and sellers, CrowdTrust plays a vital role in the events and entertainment industry, catering to a diverse array of customers looking to enjoy live performances.
The reviews for Tickets reveal a predominantly negative experience among consumers, with a significant number expressing frustration over service and ticket authenticity. Many reviewers report feeling scammed, citing issues such as lack of confirmation for purchases and misleading guarantees.
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Complaints about high service fees and poor customer service are common, with several customers noting that their tickets arrived late or were incorrect. However, some positive feedback highlights the ease of using the website and mentions a few helpful staff members, particularly one named Simran, who provided excellent support. Despite these isolated positive experiences, the overwhelming sentiment is one of dissatisfaction and distrust. Overall, Tickets faces serious credibility issues and is often viewed as a risky choice for purchasing event tickets.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
2.0
25
100%
—
● Low
2.0 / 5 overall
=
25 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2022.
Last 3 months
1.0
12-month avg
3.0
All-time
2.0
Category avg
3.9
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 21
3.0
1
Dec 21
—
0
Jan 22
5.0
1
Feb 22
—
0
Mar 22
—
0
Apr 22
—
0
May 22
—
0
Jun 22
—
0
Jul 22
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 25 most recent reviews.
Top praiseof 6 positive reviews
Fast & efficient50%
3 mentions
Easy to use50%
3 mentions
Website & app33%
2 mentions
“A quick and easy site”
On “Fast & efficient” · Mar 20, 2018
Top complaintsof 18 negative reviews
Customer service50%
9 mentions
Warranty22%
4 mentions
Refund22%
4 mentions
Scam17%
3 mentions
“Bought tickets for a baseball game on this site, I had no confirmation/order acknowledgment through so I sent an emai...”
On “Customer service” · Jul 5, 2022
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Tickets & Venues.
Overall rating and review count for this company and similar companies
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Customer Service = Repetition of their Customer Service Policy
You have a perfectly lawyered Customer Service Policy that was followed so closely, that it forgot once thing...Customer Satifaction!. Isnt that what it is all about when someone finds themselves in a jam. I will start by saying, with the exception of one incredibly nice woman, the people I spoke to have been trained to do nothing more than follow and recite this policy of what they are NOT able to do. And recite it over and over - they simply followed it to the letter of the policy, forcing me to loose $300, a $50 parking pass and not be able to attend a concert as the ticket algo allowed for me to rcieve 2 or the 4 tickets i purchased, with hours before I had a chance to do much. So in the end, I was out of money and disappointed 3 kids to miss a concert with their dad. When a Service Rep and 2 "Managers" can do nothing but recite the "policy" of the website over and over, almost robotically, without finding a solution, I think you might as well not even have a customer service department. Great customer service makes great companies, they find ways to fix things for customers rather than relentlessly standing behind policy when it will hurt a customers experience. Thats what makes those company's great, even iconic. With my experience, they didn't, couldn't provide any options or relief, or show that they are a company destined to greatness by turning bad situations into great outcomes when things go wrong. As a professional private equity investor, I was shocked by the banality of this team, but in particular the Manager. To the owner of this site, they are all great - they didn't cost you a dime. That said, (the person who apparently was the least senior of the three poeple I spoke to) had the most wonderful attitude and sympathy for the situation. She was a human, not a robotic person siting the legal code of your website. I give her 5 stars for her kindness. The manager above her at least tried, but needed to be pushed. But the most senior of them all was the most offensive. "The Manager", told the customer service rep to tell me before he even would take the call, that he could do nothing. Now thats a curious human being managing the best interest of the company...He is literally so important and busy that it was not even worth taking the call to make a bad situation better. Good start!. This manageris is not a team leader, an executive, or a person that should interact with customers. Zero ability to think creatively on how to fix a situation so 3 kids didnt have to miss out on a concert bc the computer algo sold the same tickets twice. His repitition of "policy" and ability to explain nothing, do nothing or offer nothing but to look at emails and explain all the reasons why I was wrong and why he really could "do nothing", was just classic and should be in every Business School's class on Marketing under "what not to do when staffing your Customer Service department". It should be a case study for every MBA starting a new website or tech company. He is literally the opposite of every executive that has been trained by companies like Apple. The service team of this company should be flipped upside down and sales would boom. The person at the "bottom" who needed to pass me up the chain, should be "the manager"!! and maybe one day it may be able to have a great brand. Very dissappointing and I hope this makes it to the ownership of this company should they care to make their website stand out among a crowded field of ticket broker competitors. At least Stub Hub has a Customer Guarantee
I paid the extra fees to have tickets delivered thinking i would get the actual ticket stubs...
Wrong the sent me print offs. The same thing i could have done myself and saved the extra fees.
CrowdTrust is a review platform designed to help consumers make informed decisions about ticket purchases for various events, including sports, concerts, and theater performances. The company provides a user-friendly interface that allows customers to browse and compare ticket options from multiple venues. With a focus on transparency, CrowdTrust aims to eliminate hidden fees and ensure a secure checkout process, enhancing the overall ticket-buying experience.
Targeted toward event-goers seeking reliable and affordable ticket solutions, CrowdTrust connects users with a wide range of available tickets, ensuring access to popular events in various locations. Customers can benefit from features such as interactive seat maps and a 100% money-back guarantee, which serve to bolster confidence in their purchases. By facilitating communication between buyers and sellers, CrowdTrust plays a vital role in the events and entertainment industry, catering to a diverse array of customers looking to enjoy live performances.
