this company does not do as they say
this company does not do as they say, I for my service and one month nothing is getting done.

Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
Truckstop.com Load Board receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many consumers appreciate the load board's design and functionality, noting that it effectively meets their business needs and provides accurate data.
However, a substantial number of reviewers express dissatisfaction with customer service, citing long wait times, unresponsive support, and issues with account management. Complaints about unfair credit scoring and repeated charges after account cancellations are common, leading some to label the service as a scam. Additionally, users report frustration with brokers posting the same loads at poor rates, diminishing the platform's value. Overall, while some find Truckstop.com beneficial, the negative experiences regarding service and reliability overshadow the positives for many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 905 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 4 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 1.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“It was a Simple and clear process to set up”
“For factoring”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 1.5 out of 5 (poor) | +19% | 905 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | −67% | 199 |
Bottom line: Truckstop.com Load Board is #4 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 1.5).
500 reviews of Truckstop.com Load Board. Filter by what matters to you.
this company does not do as they say, I for my service and one month nothing is getting done.
I would leave 0 stars if I could truckstop factoring started off great then once u hit the mark to cancel they take there time paying you when they feel have thw same excuses the image aint clear when its clear as day do not go with this company go else where its not worth the stress and waiting for your money thru them.
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 41% are 1–2★.
Before choosing them, read and think well. THEY DO NOT FULFILL what they say in writing. This is copy and paste of part of one of the questions I asked before signing the factoring account to be sure I took the correct decision. “Never, never I'll receive a reverse charge, that you charge me for an invoice that a broker did not pay? You won't ever receive a reverse charge from us if the broker don't pay us. We are a non-recourse factoring company. “ Now one broker does not want to pay them and for this they only said sorry but TRUCKSTOP misinformed you and we will charge you back anyway. YES! TRUCKSTOP “misinformed and TRUCKSTOP will make a charge back”. Don't risk your effort. Your work, your credit and company with this factory. It is my best suggestion and of course, if they charge me back, I will definitely take legal actions.
I really like the platform which the Truckstop gives to the brokers. It is easy to use, all the tabs are convenient. The client compliance team is always helpful. Thank you.
Live available loads data is not updated for more then 3 days. I was told that 2 teams are working on it, still no fix. No delete option in load searches at TruckstopGo. Have to go through all old searches to get results on new ones. Ridiculous. Every time they update their website and app they get worse.
Great product and customer service is Top Notch
Over rated snd over priced. It s money grab. They claim their Rate Insight is something special. It doesn't do siht. Brokers don't care. They're charging what they want. Don't waste your money.
I was old told from the beginning, sales rep Angel confirmed with us broker would accept new mc less than 30 days , mind you he called us every day for 2 weeks 3 x a day prior to us signing on, finally we signed up he advise would be point of contact for the first 30 days , we have not heard from him since he took the credit card payment, then the load board is only offering loads with brokers that will only take mc # that are at least 90 days , these are deceptive business practices, I have reached out multiple times no response, when I asked for a refund I was declined, WHAT A SCAM this company is , Truck stop should be ashamed of the way they handled business knowing we are new and just stating they took full advantage of us. And I am just shocked at the poor business ethics this company brings to the trucking business
Brian was super helpful from start to finish. He went above and beyond to ensure we had the right tools we needed to operate our business in the best capacity.
Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
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