Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
Truckstop.com Load Board receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many consumers appreciate the load board's design and functionality, noting that it effectively meets their business needs and provides accurate data.
However, a substantial number of reviewers express dissatisfaction with customer service, citing long wait times, unresponsive support, and issues with account management. Complaints about unfair credit scoring and repeated charges after account cancellations are common, leading some to label the service as a scam. Additionally, users report frustration with brokers posting the same loads at poor rates, diminishing the platform's value. Overall, while some find Truckstop.com beneficial, the negative experiences regarding service and reliability overshadow the positives for many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 905 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 4 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 1.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“It was a Simple and clear process to set up”
“For factoring”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 1.5 out of 5 (poor) | +19% | 905 |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | −67% | 199 |
Bottom line: Truckstop.com Load Board is #4 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 1.5).
500 reviews of Truckstop.com Load Board. Filter by what matters to you.
This site is a joke....I would never recommend ..thank God for the day board I would have been out of business ...this site sucks nuts.... Nothing is never posted anyway where you can make a decent profit ..or close to it ...don't waste your time..
The app has been awful. Won't load anything happened 3+ times this month alone. They charge way too much for something not working correctly.
2 days in 1 month we haven't been able to use the load board. We already way over pay for your services in my opinion and when they don't work that loses us revenue. Terrible service lately!!! Either do better or discount your services because its been terrible!
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 41% are 1–2★.
They used to be good now every week there are issues with the system. If we can not access loads then is useless and waist of money.
Their system has been down 3 times in the past week! They refuse to pick up call or refund any of the money we paid! This is just ridiculous!
Support AFTER your a customer is almost NON existent. LONG LONG LONG HOLD TIMES. BILLING is not HANDLED CORRECTLY and then you can't get anyone that will "FIX". THEY DO NOT PRORATE billing if you cancel a user, even 1 day past billing cycle ending. IT IS A JOKE I tried Emailing - Emails go unanswered OR IGNORED.
Their customer service is the worse of the worst we were trying to get set up via rmis with a broker and we are having so many issues it is a shame at the end we lost the load due to long delays for them to answer the phone..brokers should stay away from these people we tried over and over again to register and we weren't successful it was showing errors errors and nothing but errors at the end...horrible experience
We are trying to get some answers on why Principal Product Manager Shawn Rasmor is trying to sign into our personal carrier account on RMIS. No one should be attempting to sign into our personal account from truckstop.com unless they are doing something deceptive. We have the email showing Shawn Rasmor (shawnrasmor@truckstop) tried to log into our account. It gave us a verification code and all from his attempt. This needs to be explained cause it shows us deceptive actions from Truckstop employees in high positions. I have also reached out to numerous avenues so someone can reach back out to us. Heritage Express Inc is our company and we have the email to show who needs to handle this.
Always glitching. Poor costumer support. Never able to talk to costumer service, they just don't answer the phone calls.
Customer service is one of the worst. It’s like trying to contact a government agency. If you call be prepared to wait a long time
Worst compnay to deal with ...NO customer Service . Dont understand why Brokers and Carriers are using there service. Big Time NO NO NO NO ..to this..
Stay away they made it so hard you won’t even want to use it anymore go to dat board and their customer service sucks
I sent an email a week ago about an issue, but it hasn't been resolved. I requested a callback, but I haven't received one after three hours. I've been on hold for 52 minutes and counting, and no one has picked up the phone yet.
I own litten transport inc, I just got off the ph with their customer service dpt. I called to ask why when i put PO, LDOT, SV, BOX TRUCK, BOAT HAULING, ETC equipment types AND I GET EQUIPMENT TYPES THAT are not in my search bar AT ALL, but I get those loads anyway in other words, WHY DO THEY HAVE EQUIPMENT TYPES categories if all there gonna do is mash em all together in groups, groups of non clicked equipment types, Truck stop says that box trucks are the same as hot shot pickups, or sprinter vans are the same as RGN LOADS or than refer loads are the same as dry van loads or boat trailers are the same as step deck loads, WT F. WHY on this fkd planet is this happening its literally like the dumb ass biden, stammering on the international world wide stage that he's an idiot. Same with truckstop. Rgn loads are just that...they can't go on a flatbed. I have to pay 2 extra ppl in my office just because they forced stupid changes because of all the extra crap they do i have to hire more ppl to do the same job as 1 person. They do not care at all about what we need, they blast options n force things to be in place that costs time which cost me money. Unfortunately I'm stuck cause they're now the biggest n most operators use them. Monopoly comes to mind TBH N THE IDK of the mega corps attitude. No I don't have to use them, that's not the point, they dont make it easier, just harder, more steps to get to the main things a Carrier NEEDS TO KNOW ABOUT A LOAD. THIS SHOULD BE SHORT AND SIMPLE NOT GO D DA. MN COMPLICATED!!!
This is a hostile company towards its customers. From implementing unwelcome "innovations" to signing you up for services you did not request and overcharging you. Trying to have them fulfill a simple request always, without exception turns into a multi-day, multi-hour chase after customer service that does not answer the phone. You listen to awful music instead. Canceling service is the only option if you want keep your peace of mind. DO NOT LET YOUR BUSINESS RELY ON THESE PEOPLE.
Recently they have added there truckstop ID in RMIS Carrier packets. That is causing a lot of issue in filling up the packets. The packets are not filling up and because of that Carriers are not able to book the loads and they are facing issues. We have tried to fill up the packets multiple time but we cannot fill it up because of the truckstop.
1 to 9 minute delays for refresh--Do Not Use! Go to DAT loadboard! As a HotShot company we rely on getting loads as fast as possible. As a rule, first to call gets the load. 2 months ago IT&S made an update. I pay top dollar for the live autorefresh feature but after the update the refresh went from a few seconds to up to 9 minutes (even when I clicked to manually refresh). I put in 3 tickets and IT&S acknowledged the issue but didnt fix it. I checked with my assigned rep who confirms the issue. Fast forward 3 months and the issue is still not fixed. Ive been with Truckstop for 3 years and canceled my memership this week. I cant believe they asked me "Why." For $155+/ month we pay for a working service! Of course, they would not even refund me anything in order to keep my business.
Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
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