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Please activate my truckstop

Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
Truckstop.com Load Board receives mixed feedback from users, reflecting both positive experiences and significant frustrations. Many consumers appreciate the load board's design and functionality, noting that it effectively meets their business needs and provides accurate data.
However, a substantial number of reviewers express dissatisfaction with customer service, citing long wait times, unresponsive support, and issues with account management. Complaints about unfair credit scoring and repeated charges after account cancellations are common, leading some to label the service as a scam. Additionally, users report frustration with brokers posting the same loads at poor rates, diminishing the platform's value. Overall, while some find Truckstop.com beneficial, the negative experiences regarding service and reliability overshadow the positives for many users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 905 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | 1.0 | 4 |
| Sep 24 | 1.8 | 5 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | 2.0 | 4 |
| Dec 24 | 1.2 | 5 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 3.0 | 4 |
| Mar 25 | 2.3 | 3 |
| Apr 25 | 1.0 | 1 |
| May 25 | 1.0 | 3 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“It was a Simple and clear process to set up”
“For factoring”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.2 out of 5 (fair) | 1.5 out of 5 (poor) | +19% | 905 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.9 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.2 out of 5 (fair) | — | −67% | 199 |
Bottom line: Truckstop.com Load Board is #4 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 1.5).
500 reviews of Truckstop.com Load Board. Filter by what matters to you.
I think the RMIS tool could be more of a website template for a shorter timeframe for onboarding along with a more standard setup for new brokers who don’t know exactly what they need day one.
The mobile app and site on web via phone rarely works. Customer is the worse!!! Dry, rude, unprofessional, just plain useless. We have been having problems for over a month and have escalated the situation. It will work for a week or two and the same problem.
An absolute hot steaming pile of garbage application. Couldn't get this to work and when we tried to cancel and get a refund, they pretty much said too bad no refunds will be issued.
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Polarized pattern: few middle ratings. 52% of recent reviews are 4–5★ and 41% are 1–2★.
They give truckers low ratings if they don't use their services. I was given a C rating while I had no accident, no insurance claims, but I was stopped once and one and of my 8 tires was low. I would not recommend using this load board to anyone.
Lisa has been a wealth of information. Full of useful referrals and help. Thank you to her and TruckStop for the one stop shop set up.
They charge us $280/month and we haven't been able to access loads for two weeks. No one answers the phone and the chat support is obviously someone in a foreign that not only doesn't know anything and can't help....but doesn't care and probably doesn't know the English language well. Been paying this for over a year and this is the first time we've tried to log in.
Used to be a great loadboard...no customer anymore. On hold for 45min.
Is the worst customer service ever, you can't get no one on the phone, they have a call back option which no one ever calls back, and I even tried the online support with no success. I purchased on a Friday and after a getting the same automated email I tried to cancel and get refund with no success also. It shouldn't be this hard to get a paying customer his Login to access the load board.
Truckstop doesn't do their due diligence to prevent these scammers from putting loads on the board and not be real brokers. Fake DOT's and fake MC's. Ive never seen this happen so much when them all of a sudden
Truckstop is only for $!!! People will contact you consistently nicely to get you on the board and sell you their services after you interested in the board. An agent told us you can cancel your account once you know it’s not fit for you but they never refund what you bought even after you cancel your account so shortly. Don’t waste your money and energy if it’s not meant for you because they’ll lie!
They suspended my account because my credit card expired. I have submitted a new card and they still have not restored my account. I have spent hours on hold to finally get a person to tell me they have to send it to a billing specialist. This now my 3rd day without being able to use the load board, 4-5 hours sitting on hold and still no answer what is the hold up is?? Ridiculous!!
Truckstop is definitely a excellent tool to use and to make our freight broker life easier. I would definitely recommend this to anybody that´s looking to reinforce their work plan and to be reachable to a lot of carriers out there looking for live loads. Global Transit Solutions LLC will definitely keep Truckstop.com as our partner for good.
Truckstop.com is a leading load board and freight management software platform that connects freight shippers with carriers. Founded in 1995, the company provides real-time access to spot market loads, allowing users to efficiently match available freight with qualified trucking services. Truckstop.com offers a variety of tools, including freight rate data and negotiation solutions, that support users in optimizing their logistics operations. The primary customers of Truckstop.com include freight brokers, shippers, and carriers looking for reliable load matching and management solutions. By offering services starting at competitive prices, the company aims to facilitate the growth of businesses in the logistics and transportation sectors. Truckstop.com is committed to enhancing the efficiency of freight transportation through technology-driven solutions, making it a trusted partner for industry professionals.
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