Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
Lauren is the ultimate professional when it comes to selling the Massage Gun Pocket Pro! Not only is this massager one of the best I’ve ever tried, but the warranty and customer service behind it are second to none. I’ve been recommending this product to family and friends, and I’ll continue to do so! Highly impressed—thank you, Lauren!
I bought a massager from Tamer yesterday. Great guy and salesperson, explained how it worked and was very enthusiastic with the product
I brought a hand held massager from Aiste in Westfeilds yesterday - Aiste approached me and was very friendly, she was proficient and kind while speaking about the product, she also allowed me to try the product and showed me how to use the product. Aiste gave me a really good discount and added in a head massager for free. I felt happy and content after buying this product. Thank you Aiste!
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We bought the pocket pro very nice machine and great customer service Recomended truviv good product
I purchased a Percussion Massage Gun from Truviv at Hounslow Shopping Mall on 12th Feb 2025, expecting a high-quality product for the £100+ I spent. However, within the first few days of use, on 15th Feb 2025, the device started making unusual noises, and suddenly, the sound intensified before it completely stopped working. When I tried to return it or seek support, I discovered that Truviv had vanished from the mall, with no trace of their stall or any contact details left behind. I managed to find the contact details from the Website but that support number (020 3281 1868 ) always redirecting to voicemail.This is completely unacceptable for a company that claims to sell premium wellness products! I feel cheated and misled by Truviv, and unless they refund my money or provide a replacement, I strongly warn others to stay away from purchasing from them. A reputable brand should stand by its products and support its customers, not disappear without any means of contact! Truviv, if you care about your reputation, do the right thing—refund my money or send me a working product!
I came with neck & Lower back pain , tamer had sincerely addressed my problems and gave me free trials on a number of products ( massage belt , small and big massage gun) . He explained throughly each and every product , thank you tamer for your kind support and amazing attitude
Very nice, very helpful and very sociable
Aiste, the lovely staff at westfield London helped me try different devices and I was so pleased to find the right one for me. She was very polite and so lovely ! I absolutely love the massage belt ! a huge upgrade to my self care routine. Thank you !
I recently purchased a massage belt from Tamer at Westfields London. I have experienced back pain for 2 years brought on by degenerative disc disease in my lower back. Steroid injections, weekly physio, regular painkillers and I can honestly say this belt is fantastic. The service I received from Tamer was amazing, not at all pushy, very informative allowing me to trial the product for a good period of time before I decided to purchase it. If I can say I was in tears walking around just before, that’s no lie… my back pain improved afterwards and I’m sure with regular usage it will continue to help me. Thank you so much Tamer… brilliant customer service!
I have an excellent experience at Truviv, their products are great. My experience was with Tamer who was great and help very much. He was very kind and answered all my questions, while showing me all the products.I buy the head massage I'm in love with that very happy with my purchase 😊
we had an excellent experience at Truviv, their products are great. our experience was with Tamer who was great and helped us very much. He was very kind and answered all our questions, while showing us all the products. After such a good experience with him we would definitely go back.
We absolutely love this machine so we came back a year later and purchased another two. We had a really lovely gentleman Call Tamer. He really really was very very friendly very attentive and went through each piece. You don’t forget people like him.. This year we had this lovely gentleman and the year before we had a lovely lady so if anybody actually wants a machine that is powerful that works I definitely definitely recommend to purchase from this company 10 out of 10. Aarti Nathwanni
Aiste was a pleasure to deal with in Westfield, White City and the product i bought, the pocket massage gun, is really impressive.
Recently, I made an excellent decision to purchase a massage belt, and I am extremely pleased with its performance. It effectively fulfills its intended purpose, and the customer service team is highly professional, knowledgeable, and exceptionally friendly. I highly recommend it to everyone.
Great belt and very good customer service Trimmed m1 best I buy Thank you trivia
Aiste was really helpful and professional. She explained the six functions for the massage gun and how to use the five interchangeable massage heads. I’m grateful for her assistance, it was pleasure meeting her.
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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