Mido was very rude and accused Tamer of…
Mido was very rude and accused Tamer of stealing his client at the allergy show. He was out of order and unprofessional

Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
Truviv receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Mido and Tamer. Reviewers highlight the effectiveness and quality of products such as the pocket pro and various massage guns, noting their satisfaction with the results, especially for pain relief and relaxation.
The customer service experience is frequently described as amazing, with staff demonstrating products thoroughly and offering helpful advice. However, there are a few critical comments regarding staff behavior, with one reviewer mentioning an incident involving rudeness from Mido, which contrasts sharply with the generally high praise for service. Overall, Truviv is recognized for its great products and outstanding customer service, leading to a highly positive sentiment among consumers.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 381 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 5.0 | 2 |
| Aug 24 | 5.0 | 1 |
| Sep 24 | 5.0 | 3 |
| Oct 24 | 4.8 | 6 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 3.7 | 3 |
| Jan 25 | 5.0 | 4 |
| Feb 25 | 4.2 | 5 |
| Mar 25 | 5.0 | 4 |
| Apr 25 | 4.0 | 1 |
| May 25 | 5.0 | 3 |
| Jun 25 | 4.7 | 15 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 381 most recent reviews.
“I bought the pocket pro and the service from Mido was amazing”
“The machine itself is great and help I was really impressed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Quality | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.0 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | — | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 5.0 out of 5 (good) | — | 145 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Truviv is #2 of 5 on overall rating in this group. On value, Beauty Works scores higher (5.0 vs 4.0).
381 reviews of Truviv. Filter by what matters to you.
Mido was very rude and accused Tamer of stealing his client at the allergy show. He was out of order and unprofessional
I purchased a Percussion Massage Gun from Truviv at Hounslow Shopping Mall on 12th Feb 2025, expecting a high-quality product for the £100+ I spent. However, within the first few days of use, on 15th Feb 2025, the device started making unusual noises, and suddenly, the sound intensified before it completely stopped working. When I tried to return it or seek support, I discovered that Truviv had vanished from the mall, with no trace of their stall or any contact details left behind. I managed to find the contact details from the Website but that support number (020 3281 1868 ) always redirecting to voicemail.This is completely unacceptable for a company that claims to sell premium wellness products! I feel cheated and misled by Truviv, and unless they refund my money or provide a replacement, I strongly warn others to stay away from purchasing from them. A reputable brand should stand by its products and support its customers, not disappear without any means of contact! Truviv, if you care about your reputation, do the right thing—refund my money or send me a working product!
Quick answers to the questions people ask most.
Yes, Truviv is a legitimate company with numerous positive reviews highlighting their products and customer service. They have received multiple 5-star ratings from real customers who appreciate the quality of their massage devices and helpful sales staff.
No, Truviv is not a scam. The company has verified reviews that reflect a consistent pattern of customer satisfaction, with many praising the professionalism and helpfulness of their staff.
Truviv offers a variety of massage products, including percussion massage guns, Shiatsu massage belts, and mini massagers. Customers have shared positive experiences with these products, noting their effectiveness and quality.
Truviv accepts various payment methods, including credit/debit cards and possibly digital wallets. Customers have appreciated the seamless purchasing process during their in-store experiences.
Truviv's return policy is designed to ensure customer satisfaction, although specific details are not mentioned in reviews. Customers have reported positive experiences with customer support, indicating that issues are generally addressed effectively.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I Started Using My Massage Gun and After Almost A Year It Started making a lot of Rattling Noise For No Reason And I’ve Spend Loads Of Money On It I Think It Is A Screw Loose DO NOT BUY STORM PERCUSSION MASSAGE GUN.
I haven’t received my order. I also haven’t had any response to my messages and emails requesting you contact me about my order.
Absolutely awful, we purchased a massage gun as a Christmas present. After using the items over the Christmas period it started to overheat and smoke the latter even when charging. I called and left a voice mail on the automated line and was called back within 24 hours ( 26th January) I was advised that a replacement would be sent if I provided proof of purchase which I did to your company email on the 31st. Since then not a word or response I have left messages on your automated line at least twice a week and not had any response to the emails I sent neither have I received a replacement. This has now been reported as fraud to my bank who have accepted the claim and are In the process of claiming the money back. Seen your not to bad when it comes to sales but if there’s a problem you disappear completely.
Truviv Massage Gun Battery is not good at all, started off okay within a few weeks battery was on charge for hours, then only last 10 minutes. It is a lot of money and I am very disapointed. I hope the retailer can contact me and resolve. Tried calling number on contact us page and no one anwsers.
Absolutely crap gun, nothing but a scam, over priced and over hyped, just as good as an amazon one. rubbish customer service, workers try forcing you just to make their sales. tall guy with the weird teeth thinks he knows what he’s talking about. weird bald guy stares at anything with a pulse, crappy services overall. my gun stopped working about twice on two different occasions. paid 200 for a faulty item. not recommended
Bought a massage belt. After two days of use it became faulty. Contacted customer service during one month of communication they was unable to support me with anything and just ignored my emails after all. Very unprofessional. On the website they are promising 14 refund policy and on the proof of purchase they are saying no return for opened items. Even they did not offer me a replacement item, when there is a two years of warranty, very shame of them. In my opinion you have to better to close your business because of this behaviour. Customer service very poor, unprofessional and unmoral reply. NOT RECOMMENDED AT ALL !!!
Truviv is a UK-based retailer specializing in high-quality wellness products, including massage guns, massage belts, and various massagers. Since its establishment in 2016, the company has focused on providing tools designed to aid in muscle recovery and enhance overall well-being. Their flagship product, the Truviv Bullet Super Mini Massage Gun, is lightweight, portable, and offers multiple speed settings and interchangeable heads, making it suitable for users seeking effective muscle relief whether at home, in the gym, or on the go. Truviv caters to a diverse customer base that includes fitness enthusiasts, athletes, and individuals seeking therapeutic solutions for muscle tension and recovery. The company aims to empower its customers by offering innovative massage technology that supports active lifestyles and promotes physical health. With a commitment to quality and user satisfaction, Truviv continues to set standards in the wellness equipment market.
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