Truly shocking
Truly shocking Overnight stay booked tried to triple charge us. Managed to book elsewhere You should be ashamed to deal the way you do
Tune Hotels is a global hotel chain that offers affordable accommodation options for budget-conscious travelers. The company focuses on providing essential services and amenities to ensure a comfortable stay without unnecessary frills. Each hotel is designed with a modern aesthetic, catering primarily to leisure and business travelers seeking value for their money. Customers of Tune Hotels typically include both domestic and international visitors looking for convenience and affordability in various locations. The company aims to simplify the travel experience by providing clean, comfortable rooms and essential services, such as 24-hour reception and Wi-Fi access. By focusing on cost-effective lodging solutions, Tune Hotels positions itself as a practical choice for those who prioritize functionality and budget over luxury.
Tune Hotels receives mixed feedback from customers, reflecting both positive experiences and significant complaints. Many reviewers appreciate the affordable rates and the cleanliness of the rooms, particularly at locations like the Tune Hotel Liverpool and Kuala Lumpur, where guests highlight the accommodating staff and great locations.
However, a substantial number of reviews express dissatisfaction with issues such as double charging and poor room conditions, including reports of uncleanliness and inadequate service. Some customers describe their experiences as "shocking" and "rubbish," indicating frustration with the booking process and room quality. While some locations are praised for their friendly staff and reasonable prices, the negative experiences regarding room conditions and billing practices overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 13 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 2.5 | 2 |
| Jun 25 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 13 most recent reviews.
“Truly shocking Overnight stay booked tried to triple charge us”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 3.2 out of 5 (fair) | 100 out of 100 | — | 13 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
Bottom line: Tune Hotels is #5 of 5 on overall rating in this group.
13 reviews of Tune Hotels. Filter by what matters to you.
Over a year ago
Truly shocking Overnight stay booked tried to triple charge us. Managed to book elsewhere You should be ashamed to deal the way you do
Over a year ago
Booked via Expedia, tried to double charge, don't bother
Over a year ago
Poor room servies no respnist room very pathetic candition
Over a year ago
Hi. I was in the Liverpool Tune hotel last September 2024 I paid £316 for 3 nights I was about to book again for this September and the price for the same 3 nights has more than doubled it’s now £636... See more
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 38% are 1–2★.
Truly shocking Overnight stay booked tried to triple charge us. Managed to book elsewhere You should be ashamed to deal the way you do
Booked via Expedia, tried to double charge, don't bother
Poor room servies no respnist room very pathetic candition
Hi. I was in the Liverpool Tune hotel last September 2024 I paid £316 for 3 nights I was about to book again for this September and the price for the same 3 nights has more than doubled it’s now £636 can someone explain? Because I know things have cost a bit more and wages have increased but for god sake this is robbery by the way I enjoyed I really enjoyed my stay
I stayed at the tune hotel in Liverpool, the room was adequate for what I paid for, the staff were amazing and fully accommodating.
I'm giving this hotel 1 star just because I messaged the hotel just before we arrived about something and I received a reply straightaway. So this was a good point. Otherwise this place is not worth the £125 a night I paid. If I'd paid £50 a night I'd have been OK. It's tiny. The courtyard view isn't really a view. The bedside table fell apart! And there isn't any worktop space to put anything. It doesn't have tea or coffee facilities in the room. This last one was probably my own fault for not checking. But I've never been in a hotel in the UK that hasn't had a kettle so I didn't think I needed to! There isn't a wardrobe, just a hook with hangers and there isn't any drawers. Also the bathroom sink plug didn't pop out so we have left the bathroom sink full of water ! I did mean to mention this when we left but I'll be honest I forgot! On the plus side. The shower was lovely and it was clean. I'm just really disappointed with this room. Maybe I shouldn't expect much for £125 a night anymore !
I am using the tune hotel website to book a room, the overall is looking good and well, BUT it could be better if there have the option for changing the languages.
Liverpool Tune Hotel - Castle Street This hotel has been accommodating. Its a great location within the city with everything nearby. The staff are friendly, the manager Marta went above and beyond to help me with a query even after I had stayed. Really great service - thanks Tune Hotel 🏨
Liverpool Castle Street, one of the worst hotels I've ever stayed in. £125 a night for a room that didn't match the size in the photo, had poo stains and hair on the torn bedsheets, the shower tray was covered in paint, the (glass!) bathroom door didn't lock and the bed was horrible. Moved to a bigger room, with windows, but no twin bed. TV in this room didn't work, horrible night's sleep on the bed, ventilation awful, room stank of smoke and chips in the morning. Bathroom door barely locked. Bedside lamp knackered, flickeringly madly, so couldn't ever read. Moved to a third room, again with incredibly uncomfortable bed, *exact* same issue with the light. Bathroom door locked, tho. For £30 a night you could maybe call this acceptable, but we at least got a complimentary can of Diet Coke instead of a refund. AVOID unless you literally no other options in the city.
Kuala Lumpur budget hotel . Great rate, En suite room basic but spotlessly clean. Breakfast included. Lovely girls on the reception, especially Nora. Would recommend without hesitation.
My boyfriend and I were on a stay at Tune Hotel Edinburgh at the end of January and were very excited about the clean rooms and the sweet staff at the reception. We will definitely visit them again. Thanks for a pleasant stay!
Lidt småt, men perfekt når man kun skal sove der. Det var rent og pænt, og de var vældig søde i receptionen, vi havde en helt fantastisk tur !
Har benyttet tunehotels 2 gange i London og det er fantastisk til de priser de har !! Ligger i fin kort afstand ind til centrum, så ej der er der noget at klage over. Kan klart anbefales.
Tune Hotels is a global hotel chain that offers affordable accommodation options for budget-conscious travelers. The company focuses on providing essential services and amenities to ensure a comfortable stay without unnecessary frills. Each hotel is designed with a modern aesthetic, catering primarily to leisure and business travelers seeking value for their money. Customers of Tune Hotels typically include both domestic and international visitors looking for convenience and affordability in various locations. The company aims to simplify the travel experience by providing clean, comfortable rooms and essential services, such as 24-hour reception and Wi-Fi access. By focusing on cost-effective lodging solutions, Tune Hotels positions itself as a practical choice for those who prioritize functionality and budget over luxury.
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