Tune Hotels reviews & trust report

Harry Vale

1 review

Nov 2, 2022

Liverpool Castle Street is a dump

Liverpool Castle Street, one of the worst hotels I've ever stayed in. £125 a night for a room that didn't match the size in the photo, had poo stains and hair on the torn bedsheets, the shower tray was covered in paint, the (glass!) bathroom door didn't lock and the bed was horrible. Moved to a bigger room, with windows, but no twin bed. TV in this room didn't work, horrible night's sleep on the bed, ventilation awful, room stank of smoke and chips in the morning. Bathroom door barely locked. Bedside lamp knackered, flickeringly madly, so couldn't ever read. Moved to a third room, again with incredibly uncomfortable bed, *exact* same issue with the light. Bathroom door locked, tho. For £30 a night you could maybe call this acceptable, but we at least got a complimentary can of Diet Coke instead of a refund. AVOID unless you literally no other options in the city.