I thought the code to the door lock was…
I thought the code to the door lock was too long (made it hard to memorize). Instructions for vacating seemed vague. But Turnkey's process was very smooth and the communication was great.

TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
I thought the code to the door lock was too long (made it hard to memorize). Instructions for vacating seemed vague. But Turnkey's process was very smooth and the communication was great.
TurnKey Vacation Rentals helped facilitate a successful stay. Their customer assistance contact information was clear and easy to find and it was easy to text from the phone number used with my reservation and get very prompt responses. At times the responses were a little clunky but they worked and I was able to secure the information I needed on my sporadic timeline while traveling. It would have been helpful for the rental listing or agreement documents to mention about the check-in process—that the door code would be provided after check-in time on the day of arrival (and following successful signing of rental agreements, of which there were two—not sure why). Not knowing this, I unnecessarily contacted the company to procure this information ahead of time. The door code was eventually provided, after the established check-in time, and we were able to access the unit with little trouble. I wish I would have known that TurnKey is part of the Marriott umbrella so I could have booked my stay in a way to qualify for BonVoy points. This would be helpful information to know before making a reservation. Overall, it was a nice rental in a good location and TurnKey helped facilitate an easy stay.
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Loved our stay! Thank you!!!
Turnkey as a management company did a fantastic job with the rental, they were responsive and made us feel like a priority. The only criticism that I have is more of the property itself: cookware, bedding, towels and linens were cheap and insufficient; the decor was sterile, like a generic office; not having the pool heated in during winter months makes the pool pretty useless. I would add a heater and charge tenants. Lastly, spend the money on appropriate fit and finishing as it makes a difference. Overall, good experience, good rental property, I'm just being critical to help.
We had an amazing stay in St Pete Beach at this turnkey property. The furnishings were perfect and the kitchen was full stocked with anything you thought you might need! When I did have a small concern, they were quick to react and handle the situation. I would highly recommend this place for both the amazing view and the house.
Turnkey Illume | Chic Music City Hideaway | Huge Balcony, Nashville - Reply to Turnkey’s reply to my first review - I declined housekeeping as I didn’t want painters and housekeeping personnel interrupting my vacation. I wanted to go elsewhere immediately upon arrival. Why give housekeeping a chance to do their job correctly when they didn’t before my arrival? For the record, I did not accept the $250 refund I requested additional compensation as I felt that was an insulting amount for the experience.
My family originally booked our Florida vacation through AirBnB because we know and trust AirBnB mostly due to their fairness and transparency. When our vacation rental was purchased by Turnkey Vacation Rentals we were happy to see that Turnkey honored our reservation. So our initial impressions of Turnkey Vacation Rentals was very positive. All was well until my wife had to undergo emergency surgery to remove a tumor. We returned home from the hospital with medical restrictions on travel and sadly had to cancel our planned vacation 21 days before our trip; our children were devastated. We were really disappointed when we called into Turnkey Vacation Rental customer service to hear their cancelationpolicy is non-refundable within 30 days. We anticipated some sort of penalty this close to our planned vacation (like most travel companies such as AirBnB, the airlines, the rental car, ect), however a complete loss of our money seems very harsh. It is truly gut wrenching to not only have to give up our family vacation in light of the medical issues, but to then lose all of our vacation funds that we saved for, and then be left without funds or a vacation for our children. I asked the Turnkey Vacation Rental Customer Service representative if there were any alternative options such as: 1. apply the standard 10% cancelation penalty fee to our existing vacation since we have extenuating medical exemptions 2. rebook our vacation with Turnkey Vacation Rentals in November 2022 when we are able to travel again 3. kindlyachspeak to a manager to discuss the situation to find a reasonable compromise (we provided as much notice to Turnkey Vacation Rentals as possible) The customer service representative only replied with, "No. Is there anything else I can do for you?" We are more than willing to work with your management and would like to find an alternative solution for both parties. We have already lost so much money having to cancel this trip due to these extenuating circumstances. We'd hope you will understanding given our situation, but even with emails to customer service we have heard nothing. We are so sadden by this experience. We would have given Turnkey Vacation Rentals another opportunity with a rebooking, but now we are left without our vacation and money, while Turnkey has plenty of time to rebook another renter and double their earnings. Merry Christmas to you Turnkey.
The place was in good shape though slightly dated with almost everything we needed. There were a couple of things missing but the local team addressed those quickly. The location was great and close to the things we wanted to see. The size and configuration of the apartment with a decent size bathroom worked well for us. Being on the first floor was great as well. Sunsets on the lanai were a big highlight.
We made reservations about four month ago for our Thanksgiving vacation at Myrtle Beach with a total of three couples. Then about a week ago, Turnkey called me and said that there was constructions in progress at the location where we were staying and told me at the last minute they needed to move us to another location. The new location had three rooms, but only two bathrooms. They did not offer any kind of deductions for the inconvenience, when we paid the full amount to get three bed and three bath. I called over six times to have them fixed the issued they created by not letting me know on time so i could look around for another place to stay with all the rooms and bathrooms need for the same price. No one called me back to clear the situation and I was left with no vacation home to go with my friends.
This company is a scam- they take folks' money for vacation rentals, they are extremely rude to both renters and homeowners, they don't allow renters to cancel or change reservations (so they steal money and re-book to double their profit), and they don't take care of the houses they rent yet steal homeowners' rental income.
We had a wonderful time at the house, the amenities are nice, we especially enjoy the kitchen/dining area. A few minor improvements would be to provide more paper goods such as paper towels, kleenex, and napkins. Also some basic kitchen supplies like foil, and extra salt and pepper to fill shakers.
Loved the location and the Condo / it was clean and just as described!
From booking to staying in a great location was very easy , the pictures of the cabin was spot on with a great view of the mountains from inside the cabin to the outside deck
The directions to the property were clear. The views from the house were beautiful - both sun rise and sunset. The home was well equipped for 4 couples and had plenty of places to sit and read or take in the views. We enjoyed cooking meals and serving on the patio or the dining room. Thanks for a wonderful few days of escape.
The house was great for five women who all had their own room and own bathroom. The old house had lots of character and we enjoyed sitting around the fireplace and singing. The beds were very comfortable and kitchen had everything we needed. The downstairs bedroom had a heater that didn't work, but at least it wasn't too cold at night. Great location. Easy walk to the beach.
This trip was to celebrate our anniversary and was an amazing experience. The property was impeccable! It was spotlessly clean, well appointed and everything was in like new condition.
We had a great experience at our place. We were lacking in towels for 8 women, but the property manager came and brought them to us in a very timely manner. It was definitely an Uber ride to downtown, but not expensive at all. Everyone was very comfortable with the sleeping conditions.
Great location - walk a block to the beach and a bunch of great restaurants. The pool and hot tub were awesome too. Condo is fairly small but had everything we needed. Stayed with our two little kids and everything worked out great.
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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