TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
TurnKey Vacation Rentals receives a mix of feedback from customers, highlighting both positive experiences and significant frustrations. Many reviewers praise the quality of the properties, describing them as cozy, clean, and accurately represented, with some noting excellent hosts who enhance their stays.
Positive experiences often include seamless booking processes and responsive staff. However, a substantial number of complaints focus on issues with the company's reliability, including unresponsive customer service, unexpected cancellations, and payment disputes. Some customers express concerns about feeling scammed or mistreated, particularly regarding last-minute cancellations and difficulties in communication.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jun 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Good space, easy access, no issues”
“We never received door code”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.8 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 3.2 out of 5 (fair) | 2.5 out of 5 (poor) | — | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: TurnKey Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.5).
500 reviews of TurnKey Vacation Rentals. Filter by what matters to you.
We had an extremely good experience with this property! Everything was clean, fresh and new--and the building was quiet and friendly. We had one minor issue that we notified TurnKey about, and it was addressed immediately. All in all, an excellent stay! Highly recommend!
Helpful after 2years of not being able to travel. Had to jump a few hoops but the res girl Joanne really was very helpful
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Booking canceled 5 weeks before arrival. I realize the owner ended their contract with turnkey, but that reflects on turnkey being ultimately responsible. Now it makes it very difficult to find an available place at this late date. You will have to do better than offering a 10% discount if you want our business.
Unfortunately this company is non-responsive, uses bait-and-switch tactics, and we had an awful experience over a 3+ month period. There is a lot of “passing the buck” and sending you to “the people that can handle it”. The owner of the property was kind, but the management company (Turnkey) just was a major pitfall to the place. Edit: You can’t find the reservation? Crowther isn’t exactly a common last name… and we checked out yesterday. You can find the reservation under my wife’s name at (you’ve asked me to remove the street)… we can provide pictures of the port-a-potty in the front yard, the dumpster 15 feet from the front yard and the only view out the front window, the non-working hot tub (half the time), the mold, bugs (cockroaches and scorpions in the home), the wasps nest in the dog house, the non-working toilet (you have replaced the toilet handles with the wrong ones, way too heavy, plastic toilet arms can’t raise them back up), blown fuse, broken cabinets (doors hanging off), and more… just a poorly “maintained” house that is NOTHING like the photos… when folks eventually return calls from your “24/7” hotline, they are not empowered to fix/correct anything in a timely manner, they say, “you need to speak to the local team” or “you need that person” and they don’t call you back. Edit 2: Providing compensation for allowing workers to come in and out during the first couple weeks of a 3+ month stay does not negate your tactics, lack of customer service, and dishonest practices… and you tried to get my review removed. You fixed the items that were required to be fixed, that doesn’t mean you fixed the communication, customer service, bait-and-switch tactics, the mold, the hot tub not working, the toilets not working, the hornets, etc. You repaired the blown fuse (we didn’t have a dryer) and that took you over two weeks, you repaired the broken cabinets, and your handyman “no-showed” on us 3+ times, you sent someone to remove the cockroaches from the freezer, and you sent someone to repair the hot tub week two, but it was unusable greater than half the stay (months).
Spacious and close enough to Napa and wineries. Neighborhood is quiet & peaceful. Kids love the walking distance to the park.
I was very impressed with how well our vacation went and how easy it was to check in and access our condo. The amount of detailed information Turnkey provided me about the property was very helpful. I would feel very comfortable booking another vacation at a Turnkey property.
TurnKey Vacation Rentals simplified the whole process while providing great communication from start to finish! I really appreciate them allowing me to check in early and the condo was really clean!
Overall the experience was great. The condo met all our needs that we had. We enjoyed having a balcony overlooking the ocean and easy and quick access to the beach. Also loved having a bed for everyone so no sharing had to be done. The only issue we had was the cleanliness of the fridge. The outside of the fridge was covered in what I would call rust. The inside was 100% clean so the fridge was still useable. I did mention it to the vacation rental company and they said they would send someone out to look at it but no one ever came. But like I mentioned the fridge was still useable and it did not affect the our trip in any way
Turnkey was always available and did everything to help and assist me.
The absolute worst rental company I’ve ever dealt with. My daughter tested positive for Covid the day we were scheduled to leave for a rental in Port Aransas. I contacted Turnkey immediately to let them know the situation. We were packed ready to go and my daughter woke up with symptoms. They basically said “too bad, so sad”, I even offered to send them a copy of her test from the lab. They actually told me to GO to the rental...with a Covid positive child. Needless to say I was pissed. I called several times and was given the same scripted response, that I should have purchased trip insurance. I don’t know how this company hasn’t been put out of business. Also, contacted VRBO and they were zero help as well. I will not let this go until I get my money back. **See scripted BS response below**
Had a terrible experience with customer services when trying to fix issues with the house we rented. Representatives were extremely rude. NEVER fixed issues we called about. Description on AirBnB was NOT truthful. We will never rent from TURNKEY again.
We've just moved to Florida, and we rented a townhouse in Kissimmee to stay at before we could move into our new home. We were at a previous rental for six weeks and let me tell you, we are SO GLAD this one is only for two. The place is disgusting! The porch light was burnt out; the blinds on the back door are broken; the closets are unusable, either because they're full of stuff or because you can't even open them (who puts a bed right in front of a closet door?); there was FECES ON ONE OF THE BEDS, and on top of all that, THE PLACE HAS ROACHES. How can any of this be considered REMOTELY acceptable?? Regardless of how well or how poorly Turnkey handles complaints or solves problems, these things should never have been issues in the first place. We will NEVER use Turnkey again.
I can barely put into words the upset and distress this company has caused me and my family. We rented a home in South Florida for the Thanksgiving Holiday, and after our children swam in the pool for about 30 minutes, I noticed my daughters swimsuit had been completely bleached and stripped of all color. I had never seen anything like this, so we became concerned the pool was over-chlorinated. We reached out to TurnKey and after much arguing and constantly following up with them, they sent the pool company out. They claimed the levels were fine, so we continued to swim. We then realized the children started to get red splotches all over their skin, consistent with chemical burn, and my daughter's beautiful brown curly hair was now platinum on the ends and straight, and it began to disintegrate and fall out. This was beyond upsetting, as it would be for anyone to see this happening to your children. I continued calling and texting TurnKey to ask them to either send the pool company back out, or at least show any sort of concern for what was happening. They have this automated "we feel deeply for your troubles and will do everything to fix it" response when you call or text. They asked us for photographic evidence of everything that happened to our children, which we sent. They escalated my concerns to their "corporate resolutions team" who then said, they can't help us because the pool company said everything was fine. Ignoring the photo evidence we sent them. I took it upon myself to have another company check the levels, sure enough, the chlorine was 30 ppm, and it should have been between 5 and 6 ppm. They said those levels would damage anyone's skin and eyes and hair and no one should be swimming in that water. I have called, emailed, cried, begged, pleaded for someone to call me and make this right, only to be completely ignored. We paid for a pool that we can not only NOT USE, but actually caused chemical burns, ruined our clothes and ruined my daughter's hair. They obviously DO NOT care about their customers when there is a real issue. I haven't slept in 3 days and my daughter is so upset that we had to cut her hair to get all of the bleached damaged parts off. Our entire trip was completely ruined, and I urge anyone and everyone to find ANY other rental property to use. Steer clear of TurnKey at all costs.
ABSOLUTELY awful. Chewed gum in bowls in the cupboard. Safety concerns with unlocked door between units - anyone could enter at any time. 3 washers 2 dryers. 1 washer worked... All shelves and drawers in fridge were broken. Bathroom sink clogged every time. Dirty, stained towels around unit. Not well equipped kitchen. Not enough supplies for # of guests... the list goes on and on...
TurnKey Vacation Rentals is a comprehensive vacation rental management company that specializes in connecting travelers with high-quality rental properties across the United States and select international destinations. The company offers a wide range of vacation homes, catering to families, groups, and individuals seeking short-term or long-term lodging options. With a focus on comfort and cleanliness, TurnKey ensures that each property meets stringent standards before guests check in. Customers can explore various vacation rental options in popular destinations like Maui, Palm Springs, and Steamboat Springs, among others. The platform provides tools for easy booking, competitive pricing, and flexible cancellation policies, enabling travelers to plan their ideal getaway with confidence. TurnKey Vacation Rentals aims to enhance the travel experience by offering well-managed homes that cater to diverse needs, from leisurely escapes to business retreats.
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