TV Guide is a comprehensive online platform that provides users with local TV listings, streaming service options, and the latest entertainment news, including updates on TV shows, movies, and celebrities. The website allows consumers to discover what to watch by offering hand-picked recommendations across various streaming platforms and live TV channels. Targeting television enthusiasts and streaming service subscribers, TV Guide aims to enhance the viewing experience by delivering timely information and curated content. With features that include full episodes of popular shows and articles covering the latest trends in entertainment, the company serves as a valuable resource for anyone looking to stay informed about their favorite programs and industry news.
TV Guide receives overwhelmingly negative feedback from consumers, with many expressing frustration over significant issues with its listings and service. Reviewers frequently report that the guide is riddled with errors, leading to confusion and dissatisfaction.
Complaints about incorrect data and misprinted listings are common, with one user noting that the app often provides wrong information about channels and programming. Additionally, many customers have faced problems with subscription fulfillment, stating that they have not received their ordered guides despite payment. While a few positive reviews highlight the usefulness of the guide for finding children's programming, these are vastly outnumbered by the critical sentiments.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“It is slow, hard to read and sometimes it will not load at all”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · News & Media.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 100 |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | 31 |
Bottom line: TV Guide is #5 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 1.0).
100 reviews of TV Guide. Filter by what matters to you.
I ordered the tv guide quite awhile ago and still haven't gotten it yet,I got two flimsy thin flyers that said tv guide streaming,but no TV Guide of course it's paid for so I should get them soon My name is Iva not I've please fix this
wats wrong is you provide 3 1/2 hrs of tv guide. from7p-10:30pm . there are 48 pages of advertisement 17pages of those have 1" wide advertising only movies collum. theres no guide for other TV STATIONS. the old tv guide was alot better. very disappointing. take out some of the ads and put 24 7 guide.
This has become a terrible site, why does it come up first on the Google search. Such a shame as it was so good!
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If there were negative stars that is what I would rate the new tv guide app. In today's times i get a general feeling that the people who develop these things either don't ever actually use them or because they have the inside track can get things to work that the consumer can't. I too have switched to some generic tv listing and it is awesome. It is human nature to resist change but this isn't change this is a bait and switch. I don't stream, 62 and still working more than full time, but I get the impression that the new tv guide app is all about streaming and there either is or will be money to be made. Money seems to be all that matters. Interestingly the computer version of tv guide is still awesome! Unless tv guide wants rid of all their customers? Loyalty means nothing. Goodbye TV guide after relying on you for over 50 years. Horrible app, beyond horrible!
The January 2021 update is TERRIBLE. Episode descriptions don't exist. More importantly, it only displays the next 3 hours of listings. The function that allowed me to choose "Tonight", "Yesterday", "Tomorrow", or to select a future date, AND TIMEFRAME, is essential. BRING IT BACK!!
New version is terrible. Old was great. Liked new tonight and sports listing on old version. Gone now.
Confusing tvguide.com and tvguide.co.uk There are 6 reviews here from UK reviewers which are actually for tvguide.co.uk (which has just had an appallingly bad redesign)
Has become a joke! The old (yesterday 05/09/23) guide was aggravatng in so much as it used to regularly 'forget' my selection so I'd have to reset it, but the new one today....ugh Autoscrolls thought the time slots, has lost all my settings YET AGAIN, is unusable. Don't waste time emailing them, they NEVER reply
I travel regularly between two towns and now I can’t change the original sign in location to get the schedule for the other town. Maybe they want to loose customers. I agree the app is NOT USER FRIENDLY! Has anyone found an 800 customer service number for the app? All I get is for the magazine!
I can’t even....!!! It’s like I’ve moved to Mars.... worst app in the history of every app in the world....totally useless.
The new app stinks! I have no idea how to navigate it. All I want is the daily listings, but how to get them is a mystery to me!
It's a tech issue. They will send me a link to a program grid, and the grid is blank. I've had three different links sent to me by 3 different clerks. All with the same result. When I called last, the clerk said all she could do was send me another link. I asked her to connect me with a supervisor. I've been waiting. I'll give it another 15 minutes, then figure I've wasted my money.
Only shows prime time shows 7:00 on no daytime listings or weekends sports
It happens very often, the TV guide predicts other things instead of the actual programs. Today e.g. news, but instead there is an Atlas vs Pachuca soccer match - and this happens every day, every week, there is a completely different kind of program on TV than what TV Guide wrote.
The "Now" button no longer works properly - you need also to set the date. Since when is "now" ambiguous? And sometimes, the website just ignores "Now" and just goes back to wherever the listings were before. Listings often land at wrong hour, often 30 minutes off. Removed feature: Looking at a single channel's listings for the day. I used this all the time. GONE! One (and only one) feature seems to have "improved": When you hit "Read More" on a program and then hit the browser's back key, at least it appears to return to where you left off. Thanks tvguide.com for delivering a crummy experience. I didn't think it could get any worse. I was wrong.
Horrible new app, very confusing. Please bring back the old app! For years now, CBS, channel 7.1 doesn’t appear in my listings. I have reported this issue numerous times with no follow up from TV Guide. The TV Guide magazine is often outdated, so I rely on the TV Guide app as a backup. This new app version is incredibly bad. It’s so disappointing. 😞
Your most recent upgrade is garbage. When I click on the listing, all I see is when the shop mirrored. I don’t know who does your website design and upgrades, but you need to replace them. It would be quicker to scroll through the TV and look at the listing itself. Thanks for nothing.
TV Guide is a comprehensive online platform that provides users with local TV listings, streaming service options, and the latest entertainment news, including updates on TV shows, movies, and celebrities. The website allows consumers to discover what to watch by offering hand-picked recommendations across various streaming platforms and live TV channels. Targeting television enthusiasts and streaming service subscribers, TV Guide aims to enhance the viewing experience by delivering timely information and curated content. With features that include full episodes of popular shows and articles covering the latest trends in entertainment, the company serves as a valuable resource for anyone looking to stay informed about their favorite programs and industry news.
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