TV Guide is a comprehensive online platform that provides users with local TV listings, streaming service options, and the latest entertainment news, including updates on TV shows, movies, and celebrities. The website allows consumers to discover what to watch by offering hand-picked recommendations across various streaming platforms and live TV channels. Targeting television enthusiasts and streaming service subscribers, TV Guide aims to enhance the viewing experience by delivering timely information and curated content. With features that include full episodes of popular shows and articles covering the latest trends in entertainment, the company serves as a valuable resource for anyone looking to stay informed about their favorite programs and industry news.
TV Guide receives overwhelmingly negative feedback from consumers, with many expressing frustration over significant issues with its listings and service. Reviewers frequently report that the guide is riddled with errors, leading to confusion and dissatisfaction.
Complaints about incorrect data and misprinted listings are common, with one user noting that the app often provides wrong information about channels and programming. Additionally, many customers have faced problems with subscription fulfillment, stating that they have not received their ordered guides despite payment. While a few positive reviews highlight the usefulness of the guide for finding children's programming, these are vastly outnumbered by the critical sentiments.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.3 | 100 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 2 |
| Nov 24 | 3.5 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | — | 0 |
| Mar 25 | 3.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 100 most recent reviews.
“It is slow, hard to read and sometimes it will not load at all”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · News & Media.
| Company | Overall | Legit | Website & app | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | 1.0 out of 5 (poor) | — | 100 |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.7 out of 5 (poor) | +24% | 211 | |
| 4.0 out of 5 (good) | 100 out of 100 | — | — | −20% | 100 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | 61 | |
| 2.3 out of 5 (poor) | 100 out of 100 | — | — | — | 31 |
Bottom line: TV Guide is #5 of 5 on overall rating in this group. On service, SWD Media scores higher (5.0 vs 1.0).
100 reviews of TV Guide. Filter by what matters to you.
Very disappointed in the “upgraded” app; I especially miss the “search” functionality that allowed me to search channels at the higher end (1200 and above). Now it takes me forever and a day to get there. I join the chorus of others who are begging to bring the old version back.
Terrible "upgrade". I want to see description of shows again so I know if I've seen the episode or not.
After teasing us for a month about the great new TV guide on the way you delver a xxxx. Summaries of individual shows ar missing and the whole thing is rife with latency in the presentation. Blocks of programming are either wrong of missing. It’s so bad the Comcast guide looks tremendous by comparison. I’ve stopped using your guide other than checking in occasionally to see if you fixed anything.
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Absolutely terrible
I hate the new TV Guide App..so confusing and the listings format is so hard to read. I can’t find summary of the shows listed. Please fix it or go back to the previous app format as it was user friendly & straight forward.
WORST.APP.EVER. Want the ability to just have the HD channels I watch showing. NOT all 700 HD channels that then have to be scrolled through to find the ones that MY service provider lists. Bring back the old app!!!!!
Recent update has made this app completely useless. Doesn't even give the channel number anymore so you don't know what number to key into your remote to watch something.
Worthless. Now they are sending out issues with 3 weeks worth of listings. Lots of prime time spots say TBD. Cancelled after 20 years.
As with other reviewers, this was once good, but is now abysmal. In addition to the faults already reported, if you click on a movie title to get more info, it is now impossible to get back to the schedule. Only solution is to start from scratch. Rubbish!
I am so angry about this update - especially the sports section. I used it everyday and now I don’t use it at all. I hate it. Bring back the old app!
Out of touch with viewer reviews of movies and series. It’s like they read the back cover of a book and use it for a book report lol! Too much click bait, must be how they make $.
App is just awful
The new version of TV Guide doesn't have all the features that made the old one so good. The old one allowed you to select your preferred channels, gave easy synopsis of programs, a 3 hour spread of programs and gave the channel nos.
terrible recent update days ago to new format with now only 2 hour display window even more skimpy programme details than before what was an acceptable way of seeing the tv schedules the present or upcoming days has become a joke. Bad timespan Bad presentation Bad information Bad move whoever thought this one out should be dismissed or promoted to teaboy
I absolutely loved the old app. Any information you needed was readily accessible. I liked the channel listings by number in sequence, and also liked being able to use the search feature to find a channel or a program. The new guide is IMPOSSIBLE to use quickly and efficiently. I now have to use the guide on my TV to find out what is on. I’m deleting the App. It’s USELESS and A WASTE OF SPACE.
I would give Version 6.0. zero stars if that was an option. I was a happy user of the app since 2013. It was a great resource for this couch potato to plan ahead. That ended in 1/2021 with v.6.0. The "new" Watchlist is very disappointing. My entire TV & movie list is gone. I can't even start over because the app won't let me add (or re-add) shows/ movies. I was not successful with the desktop version either. Surprisingly, it still shows my "favorite" cable channels, but is slow to load the filters. My Xfinity app does the same thing, and is faster. Customer support is no help. They used to respond to my Feedback within 1-2 days. But ever since the new app was launched, they have been non-responsive. I tried other TV apps, None of them come close to having the features that the previous TVG app had. Are there any programmers out there who would join with me in creating our own app?
TV Guide is a comprehensive online platform that provides users with local TV listings, streaming service options, and the latest entertainment news, including updates on TV shows, movies, and celebrities. The website allows consumers to discover what to watch by offering hand-picked recommendations across various streaming platforms and live TV channels. Targeting television enthusiasts and streaming service subscribers, TV Guide aims to enhance the viewing experience by delivering timely information and curated content. With features that include full episodes of popular shows and articles covering the latest trends in entertainment, the company serves as a valuable resource for anyone looking to stay informed about their favorite programs and industry news.
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