Utility Pro's is a reputable local utilities company based in Bicester, UK, specializing in a wide range of services within the mechanical and electrical sectors. The company offers comprehensive solutions including plumbing, electrical work, air conditioning, heat pumps, renewable energy installations such as solar PV and thermal systems, EV chargers, and smart technology security systems. With a commitment to integrating traditional skills with modern technology, Utility Pro's aims to provide sustainable and efficient solutions for residential and commercial properties. Operating primarily in Oxfordshire, Buckinghamshire, and Gloucestershire, Utility Pro's caters to homeowners and businesses seeking reliable utility services. The company emphasizes customer satisfaction by offering free site surveys and flexible service plans, including annual boiler servicing and protection under their Pro Care program. By focusing on energy-efficient installations and maintenance, Utility Pro's helps clients reduce energy costs and enhance the comfort of their properties.
Utility Pro's consistently receives high praise for its exceptional service and professionalism. Reviewers highlight the team's expertise, particularly in handling complex issues like air source pumps and solar panel installations.
Customers appreciate the punctuality and efficiency of the staff, noting that they leave work areas tidy after completing jobs. The friendly and accommodating attitude of team members, especially Ian and Will, contributes to a positive customer experience, making clients feel valued and well-informed throughout the process. Many express their confidence in Utility Pro's reliability and recommend the company without hesitation. Overall, the sentiment is overwhelmingly positive, reflecting a strong reputation for quality service in the utilities and energy sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 5.0 | 15 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“Having an air source pump I have not been able to find a company who knew actually how to fix the many teething issue...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Utilities & Energy.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 15 |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 999 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 696 |
Bottom line: Utility Pro's is #1 of 5 on overall rating in this group.
15 reviews of Utility Pro's. Filter by what matters to you.
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Having an air source pump I have not been able to find a company who knew actually how to fix the many teething issues I have had with it. Ian arrived when it was -6 to fix the pump at short notice and today Lance was back to service the unit and was so helpful in answering my questions. I would recommend as they know what they are doing, are on time and reliable - 5 stars!
Turned up on time. Did the job efficiently and left everything tidy.
From the first phone call I was really impressed by the brilliant customer service Utility Pro provide. Ian and Will couldn't have been more accommodating and went out of their way to answer any questions I had. The work was completed really quickly and the guy who did the work did a great job. I wouldn't hesitate to use them again.
Prompt, efficient and came at very short notice, highly recommended
Ian and the team took on the challenge of rectifying a previously done, poor job which resulted in becoming a large and lengthy job. The team displayed professionalism and care. I have been so impressed with the communication, workmanship and friendliness and would use these guys again with no hesitations.
We had JT from Utility Pro’s around for several electrical jobs. He arrived on time, did an amazing job, was great fun to have in the house and left everything tidier than when he started. Prior to the job Will managed the booking side and was extremely helpful and professional! Really great customer experience from start to finish.
Really impressed - Ian, Will and their team are great people to have on-site. Proactive approach to solving a tricky installation of solar panels on a listed building and green roof of an outbuilding. Competitive price too. Highly recommend!
We had just moved in and no idea why the water was not hot or if the central heating was even working Will and his colleague were so patient and amazing they reset the whole system checked the central heating worked and even explained how the timers and everything worked I will definitely keep hem on speed dial GREAT Go to guys to know and all for a very lo fixed price explained before they called out PERFECT RARE SERVICE THESE DAYS
Always reliable. Have complete confidence in their service
We're really happy with our new thermostatic values that Utility Pro's fitted to our radiators. They were really prompt and did a great job. Thanks.
Friendly and professional service - would definitely recommend to friends and family!
Always brilliant work and absolutely reliable team. Very much our trusted go-to for plumbing/heating work.
Excellent service. Ian and his team managed the re-plumbing and the boiler/central heating installation of our recent renovation project. He came with helpful insights and suggestions, as well as expertise in carrying out the work. The team were always clean, polite and friendly. Extremely good value, especially considering the amount of work involved. We have already booked our boiler service in with them for next year. Would highly recommend.
Utility Pros provided a prompt and professional service. Our engineer was punctual, polite and clean and tidy. Very reasonably priced, I would 100% recommend Utility Pros, and will definitely be using them again 👍
Utility Pro's is a reputable local utilities company based in Bicester, UK, specializing in a wide range of services within the mechanical and electrical sectors. The company offers comprehensive solutions including plumbing, electrical work, air conditioning, heat pumps, renewable energy installations such as solar PV and thermal systems, EV chargers, and smart technology security systems. With a commitment to integrating traditional skills with modern technology, Utility Pro's aims to provide sustainable and efficient solutions for residential and commercial properties. Operating primarily in Oxfordshire, Buckinghamshire, and Gloucestershire, Utility Pro's caters to homeowners and businesses seeking reliable utility services. The company emphasizes customer satisfaction by offering free site surveys and flexible service plans, including annual boiler servicing and protection under their Pro Care program. By focusing on energy-efficient installations and maintenance, Utility Pro's helps clients reduce energy costs and enhance the comfort of their properties.
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