Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
Smart Energy receives overwhelmingly positive feedback from customers, highlighting the company's efficient installation processes and knowledgeable staff. Reviewers frequently commend the quick installation of solar batteries and the professionalism of the installation teams, with many noting the friendly and helpful attitude of employees like Nathan, Ryan, and Kyle.
Customers appreciate the seamless communication throughout the process, which contributes to a positive overall experience. However, some complaints arise regarding aggressive sales tactics, with a few consumers expressing frustration over unwanted door-to-door solicitations despite having a "do not knock" sticker. Additionally, there are mentions of difficulties in retrieving deposits.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 650 | 100% | -0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Dec 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 3.0 | 6 |
| Feb 25 | 4.7 | 18 |
| Mar 25 | 4.5 | 11 |
| Apr 25 | 4.6 | 15 |
| May 25 | 4.7 | 18 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 5.0 | 14 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 22 |
| Dec 25 | 5.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very friendly and helpful and got the work done quickly”
“After initial appointment there was no contact untill 2 days before installation”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Solar Energy.
| Company | Overall | Legit | Service | Website & app | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.6 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | +7% | 650 |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 19 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 17 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 3.6 out of 5 (good) | — | — | 1,000 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 |
Bottom line: Smart Energy is #3 of 5 on overall rating in this group.
650 reviews of Smart Energy. Filter by what matters to you.
11 months ago
Because I was very happy with Karl Clark and with the installer Xcel group
11 months ago
Put deposit to lock in date for solar battery on 7th Nov. got a quote from electrician that afternoon on something the salesman said costs $1500 which was added on quote, electrician quoted me $350. I... See more
Over a year ago
Zad took the lead and made the process unbelievably easy. He's an asset to his team and was an absolute pleasure to deal with. Update: In the 18 days this system has been running we have already g... See more
11 months ago
The introduction to Smart Energy is worthy, not only a 5 star rating, but also a positive review. Kyle, as the first contact, was refreshingly forthright and knowledgeable about the process involved i... See more
Quick answers to the questions people ask most.
Smart Energy typically offers energy management solutions, which may include energy audits, efficiency consulting, and smart technology installations. We recommend contacting us directly to learn about our specific service offerings and how they can benefit your business or home.
Please contact our office directly for current business hours as they may vary by location and season. You can also check our website or social media pages for the most up-to-date operating hours.
You can reach us through our main phone number, email, or by visiting our office location. Our website also contains detailed contact information and may offer online inquiry forms for your convenience.
Many energy companies offer initial consultations to assess your needs. Please contact us directly to inquire about our consultation process and any associated fees.
Smart Energy solutions can typically be applied to various property types including residential homes, commercial buildings, and industrial facilities. Contact us to discuss your specific property type and energy needs.
The duration of an energy audit depends on the size and complexity of your property. A typical residential audit may take a few hours, while commercial properties may require longer assessments.
Many energy service providers offer various payment and financing options to make improvements more accessible. Please contact us to discuss available payment plans and financing programs that may be available.
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Because I was very happy with Karl Clark and with the installer Xcel group
Put deposit to lock in date for solar battery on 7th Nov. got a quote from electrician that afternoon on something the salesman said costs $1500 which was added on quote, electrician quoted me $350. I felt sick could not sleep that night texted salesman that I want to cancel order, rang support and emailed them on the 10th Nov. It is the 25th Nov still no refund. They keep sending me emails saying we haven't heard from you in 4 days, so wanting to check-in to see if there is anything else we can help you with. I keep replying I have cancelled order. I have given banking details as requested for refund and told it would take 5 to 10days, still waiting.
Zad took the lead and made the process unbelievably easy. He's an asset to his team and was an absolute pleasure to deal with. Update: In the 18 days this system has been running we have already generated more electricity than the average SA household uses in an entire month. Exported enough to power another house for three weeks. Used less grid power than most people use in one single day before solar. I am currently on pace to generate over 5,500 kWh and export nearly 4,000 kWh in my first full year — while pulling maybe 100–150 kWh from the grid total.
The introduction to Smart Energy is worthy, not only a 5 star rating, but also a positive review. Kyle, as the first contact, was refreshingly forthright and knowledgeable about the process involved in upgrading to a battery system. He was followed by Kian, who was not only professional in his assessment of our requirements, but was most personable as he explained to us the way forward. Both promoted in us a feeling of trust and confidence, as we look forward to completing the installation exercise in the future.
Good. Josh was great. The installation guys were good too.
The team have consistently responded to my questions and concerns. My issues were explained well and the follow up has been consistent and helpful. Thank you so much. Smart Energy are an amazing company who deliver on their word. I’d highly recommend them for all your solar needs.
Great communication, quick installation and all very easy overall. Have recommended to everyone I know looking for a battery.
Charlie was extremely informative and answered any questions we had, he was friendly, personable and was open and upfront about everything. Cannot fault him and the service that was provided.
Efficient workers& great communication as well .Left place tidy.
Prior to having an air source pump installed Nathan & Ryan came to see to any ventilation needs. They were efficient and courteous, explaining what they were doing and answering any questions clearly. Many thanks to them both.
From start to finish a great company to deal with. Harry was very helpful and made everything very easy to understand when we signed up for our battery. The installation was seamless and we started saving on our electricity bills instantly.
⸻ Phu demonstrated exceptional professionalism and provided clear, thorough explanations throughout the entire process. His communication was outstanding, and I was consistently kept informed of all progress. The installation proceeded smoothly and to a high standard. We have now had the battery for a week and are already noticing significant benefits. I would not hesitate to recommend Phu and Smart Energy to others. Thank you to Phu and the Smart Energy team.
Installers kept I touch with me during installation even though I was interstate Sent pictures and rang me to provide an overview
From first contact you were respected and fully informed of the product that Smart Energy provides. The installation was seamless, it was all a terrific experience. We are so happy we chose Smart Energy!
Euan was fantastic and explained everything for me, including having great patience with my lack of knowledge
4 years ago I made the decision to have 15 solar panels and a Sungrow inverter installed at my home. I live alone and use very little energy but it was the environmental benefits that initially made me make the decision. I like the idea that my energy needs are provided by the sun and not from burning coal or any other substance. Since installing the panels 4 years ago, I have paid two bills for electricity. One was for about $30 and the other for 0.42c! My panels provide me with enough energy to run a reverse cycle air conditioner, a tumbler dryer and dish washer on an almost daily basis. The credit from unused electricity is used to pay my gas bill (hot water and kitchen). The team at Smart energy were great the whole way through and the after care is awesome. I can’t thank Nathan Hagstrom and his team enough for helping me do my bit for the environment and save money too.
I recently had solar panels, a battery, and a heat pump installed by Solar Smart, and I couldn’t be happier with the experience. From the very beginning, the company was easy to deal with and provided professional advice in a way that was clear and easy to understand. The tradespeople were outstanding — professional, courteous, and kept us informed every step of the way. Not only did they complete the installation to a high standard, but they also tidied up some of our previous plumbing, leaving us with a truly professional finish. Solar Smart delivered an easy, seamless, and professional experience, backed by a fantastic product. I’ve already recommended them to my neighbours and friends, and I wouldn’t hesitate to recommend them again.
Conor Gavin and his team carried an absolutely first-class installation. Great team effort from start to finish. Completed an upgrade to my existing system not what others were wanting to remove and install a completely new system. This suited my needs to a tee. All the team members were 1st class and very informative to the smallest detail all the way thru to completion, backup support and solutions.
Lovely gentlemen thorough and expert in their knowledge.
Great from the Start Jack Bishop was full of information and always happy to answer questions He guided me through the process making it easy to feel confident with the purchase & installation of the battery The electricians Rhenan& Julian were very professional and worked extremely hard with all the wiring & connection of the battery My husband and I couldn’t be happier with the process Everything went smoothly from the get go I would highly recommend Smart Energy as a company
Professional energy service companies typically employ licensed and insured technicians. We recommend asking about our technicians' qualifications and insurance coverage when you contact us.
Our service area may vary depending on the type of service needed. Please contact us with your location to confirm whether we provide services in your area.
Most professional energy service providers offer warranties on their installations and services. Contact us to learn about our specific warranty terms and what is covered under our service agreements.
Appointment availability varies based on current demand and the type of service requested. We recommend calling as soon as possible to schedule your appointment and discuss our current availability.
For most energy assessments, ensure access to all areas that need evaluation and have recent utility bills available for review. Our team will provide specific preparation instructions when scheduling your appointment.
Smart Energy is a leading provider of renewable energy solutions in Australia, specializing in solar energy systems, battery storage, heat pumps, electric vehicle (EV) chargers, air conditioning, and smart home systems. The company is dedicated to helping homeowners reduce their energy costs and transition to sustainable energy sources. By offering tailored solutions, Smart Energy caters to the growing market of environmentally conscious consumers looking to electrify their homes. With a commitment to quality and reliability, Smart Energy employs accredited installers who are certified by Solar Accreditation Australia. The company's extensive experience in the renewable energy sector positions it as a trusted choice for individuals seeking efficient and innovative energy solutions. By focusing on customer satisfaction and energy efficiency, Smart Energy aims to empower more than 20,000 customers to embrace renewable energy technologies.
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